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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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J
8:12 am EDT
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Costco tire department avoiding responsibility

I ordered 4 sets of tires online to be installed at the Apex Costco in Cary, NC last week. Got a call from the tire dept that the tires arrived and wanted to set up an appt, which I did on Sept 26 at Noon. It took only about 40 min, which was great. When my wife and I went to pick up the van, we noticed scratches on the right side above the rear tire. We also noticed a couple of lines of new scratches above the right front tire. I brought this to the tire center clerk, whose name was Mark. He came and looked at the scratches and the first thing he said was "these scratches do not look like something we've caused" "I don't know what could've caused these scratches from our shop". Apparently, he was not taking this seriously, and I felt that he was accusing me of "lie". I asked him to bring this up to the Costco manager, at which time he said that "Elliot" is the store supervisor and that he does not know when "Elliot" is going to get back to me. I asked for someone else to speak to right a way and Jesse came out and talked to us. Mark and Jesse took my Costco member # and said "Elliot" would contact me. It's been 3 days since this happened. No call from Apex Costco. My wife and I have been a Costco member for close to 20 years. Sept 26 was the worst day at Costco and one of the worst customer experiences I ever received.

My email is [protected]@lenovo.com and phone # [protected]. My membership number is [protected].

Thank you.

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12:38 am EDT

Costco employee

I went to Costco in silverdale, WA this morning, but I got there too early.they don't open till 10 Am.so I decided to stay in my car and eat my breakfast while I wait.then it's finally 10 so grab my garbage from the food I ate and my empty drinks. And some old receipts and put in small lunch brown bag.When I get to the front store I throw my grabe in the trash can, but while I was throwing my garbage in the garbage can, the lady that working in the front door that checks the receipt was staring at me at directly in a mean look. So I ask is there a problem ma'm? And she replied to me we don't want our members throwing their Garbage here. I was so upset and ask her, so what is that garbage their for? And she just ignore me.i said to her can I talk to your manager. And theirs a guy walking by and she said that's the manager. I told him the situations and he ask me what's did I throw in the garbage can. I was like seriously?! So I went inside still upset coz obviously that Manager don't care.after I paid went to customer service and talk to the lady and she said she's the customer service supervisor and explain to her what happen. She was nice enough to walk me out the door and promise me to the employee about the situations.

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10:02 am EDT
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Costco pizza from costco food court

We ordered a veg. Pizza from costco in augasta, we picked up on 25th sept. 2017 . It was horrible, we specifically said no meat at least 5 times and told her we are vegetarian. But when we went home took a bite we saw meat in it, it hurt our religious values, they didn’t care for our religion. We went back to costco we had wait 30 min. To get some answer and it was disappointing. I need some compensation about the behavior they intensonally did to us.

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1:13 pm EDT

Costco refund from costco

I tried to cancelled my executive membership today because I just moved and it would be a far drive for me to shop at Costco. The incompetent worker is named Eileen. She is at the Niles, IL location and did not want to give me a refund at all even though I said I was dissatisfied. I even pointed out the policy board behind her. She said that I already received a $18 cash back check. She was talking to me very condescendingly. However, that is only 2 percent incentive rewards, which has nothing to do with my membership fee. She stated that she cancelled my membership and didn't even give me my refund. She also said that my membership expired this month, which was not true it was expiring next month, so I asked her what is the exact date its expiring and she ignored me. I said if you are not going to give me a refund, I dont want to cancelled it then. She said 'too late I already cancelled'. She is trying to rip me off. After I had asked her when the EXACT date it was expiring, that is when she called another worker. He just came up, did something on the computer and gave me my refund through debit without even saying a word. I am so dissatisfied with their service and would not recommend joining costco again.

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8:26 pm EDT

Costco employee customer service

Looking for product in Kingston Ontario store. The store had recently been reorganized and after several minutes looking decided to ask an employee (Kelly) who I saw pushing empty boxes into a back area. I walked into the area following the sound of voices and said "Excuse me... Can you tell me where I would find the garbage bags"... and before I could say another word she rushed to me and kept saying you can't be in here... You can't be in here... Talking down to me as if I had done something seriously wrong. I reiterated that I'm just asking a question..as she ushered me out of what she now said was a restricted area. She then pointed towards the other end of the store and said 305...and disappeared back into what appeared to be a recycling area... or what she referred to as a restricted area (no signs if it was). She was rude.. condescending and definitely not professional. She could simply have handled the situation by saying yes to my question and walking out of the area (where I would have followed) to point me in the right direction. I was not impressed with her reaction to a simple enquiry. She needs customer service training. I would hope she spoken to on how to handle the next customer enquiry.

Richard Paget
[protected]@yahoo.ca

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4:38 pm EDT

Costco customer service

I am the resident coustomer shopping at 14th ave markham Costco. Yesterday, during the shopping time.my one years old son sat at the shopping car and my mother hold the car. All the sudden, the old lady"s shopping car hit my son's arm. My son cry for long time and being terrified. The lady yelling at me and complain me not take care my son good. I ask the supervisor come over. And they start to ask the lady to leave without an proper apology. And they don"t care how bad injury my son"s arm . I wanna check camera on the store to provide more information later if I call the caps. The supervisor told me there are no camera at store and the policeman can"t help me. I was so angry about how the supervisor behave. It is totally not acceptable.

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8:28 pm EDT
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Costco kirkland signature farmed atlantic salmon

Hi, the 4 past bags of Atlantic Salmon that I’ve purchased from Costco at the Niles, IL location have been defective. Upon opening the bag I’ve found that at least 4 of the 6 individually wrapped Salmon are not sealed air tight, but are instead open and already have freezer burn. I thought the first time was maybe a bad batch, but this has been ongoing with every bag that I have purchased thus far. Beside the freezer burn, the Salmon I was getting ready to cook tonight had a black (rotting looking) substance on/in it and did not smell right at all so I was forced to dispose of it. I’ve always enjoyed the Kirkland brand Salmon because it was great tasting and was more affordable than other brands, but I must say that I can no longer keep purchasing this fish. It’s too expensive to just have to throw into the garbage. I’d like to know if I can get a refund at least for the one bag that I still have. Attached will be some photos of the product and bag. Thank you.

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9:57 am EDT

Costco return, costco took no responsibility

I initiated a return of a shed (#[protected]) on August 28th, it's now September 25th, the shed is still sitting in my garage taking up my parking space. I've contacted Costco (5-6 times via phone), submitted at least 6 inquiries, spoke with 4 different Costco representatives, even spoke directly to the vendor who is supposed to pick up the shed within 5-10 business days. I've had a Costco agent (Sarah) lie about calling me back (please don't lie, any phone can show miss calls or record voice messages). Sarah said she would call me back after she speaks with her supervisor, Matt, what a whole lot of nonsense, then she promptly lied about calling me back after I called back after 4 and a half hour of waiting for her call, she did not. When I spoke to the vendor, he said he could not let me know when he can pick up the shed because he couldn't speak to his driver, for over a week? Really? What kind of shoddy company is he running if he can't speak with his own drivers? I've spend countless hours on this nonsense, I am now going to dispute the charge for the shed on my credit card.

Costco, you really let me know. I am not renewing my executive membership, this is completely unprofessional, a waste of my time.

SHAME ON COSTCO. I used to be a loyal customer, but I am taking my business elsewhere, where I won't get this kind of awful service.

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Update by shuchinma
Sep 25, 2017 9:59 am EDT

Al four of the Costco representatives promised this shed would be picked up immediately, they all lied.

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K
9:32 pm EDT

Costco costco restaurant

I visited costco food court today and I ordered one whole vegetable pizza and he told me to wait 20 min. When I came back he told me it's not ready yet and i waited more than 50 minutes. After all that time he gave a pepperoni pizza. I asked for the maneger, then she came and told " sorry honey " will give a free pizza but you have to wait for another 50 minutes because they are busy now! I really can't believe how rude and careless customer service at that location ( it was my first time visiting this horrible location). I don't care about the pizza but it was a lauch for my kids. You really need to train your employees at this location otherwise it will affect the entire company because costco is a well known company for its great customer service.

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3:40 pm EDT

Costco slice of combo pizza

The pizza I got was dried and definitely put under the warmer too long and however another customer was given a fresher one that I believed had better looks and I feel that I was given a bad piece of pizza and served such bad quality food because I was not good looking and fat I feel real offended by this act and I have been a loyal Costco customer for 5 years this is definitely ultimate disrespect and discrimination. I had to throw it away because it was so dry.

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10:13 am EDT

Costco udis gluten free bread

I have always purchased my Udis gluten free bread from Costco as it is the only place I can get Udis that the slice is like a normal piece of bread. At all the other grocery stores, Udis slices are about 1/3 of a normal slice. Well that seems to no longer be the case. The last two times I purchased Udis at Costco, the slices are the same as everywhere else. No longer worth the trip to Costco.

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11:22 pm EDT
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Costco tire center and their service.

Date of incident: 09/23/2017
Invoice #: [protected]
I had bought and replaced 4 tires from Costco, Richmond, California. During replacement they found dent at inner side of a rim and asked me to replace it.
I agreed to replace 3 tires at that time and order rim come back with new rim and replace 4th tire on new rim on later date.
In the mean time I decided to keep existing old tire/rim as spare/donut. I discuss with on site person and ordered a new air pressure sensor for new tire.
Next day I got call that the sensor is arrived and I should come before 03:00 pm on Saturday/Sunday to complete this job.
I arrived to Costco well before time but the manager/supervisor, Shannon, refuses by saying we have enough work and cannot take your work order.
I asked to talk to his manager and he left and came back with word that he is going to take my job but deliver my car around 07:00 to 08:00 pm.
I agreed and I told him to keep the old rim/tire intact as spare/donut. When I was talking to him he was rude and few thing which he asked and I did not properly answered he rudely says "this is not what I asked". His behavior shows that he is not interested to listening to me. He was doing other work while he was attending me.
When I went back to get my car I saw technician is placing only old rim without tire on it in my car and I told him that should be rim/tire intact which I will use as donut.
I told him that I provided new rim, tire and a new sensor and technician argue with me and ask to provide him new sensor receipt. He obviously did not install new sensor.
Then all technician start looking for my old tire in pile of old tires they have and pull out a tire of same size number and install on the old rim and gave it to me. I am not sure if they install a sensor in it and what happen to the sensor I ordered. The manager did not even come to me to explain situation and the technician just handed me car key and shut shutter door.

I lost my confidence on Costco Service and I am sure new air pressure sensor is not installed in my new tire and old tire may not have sensor. Old tire given to me may not be the actual tire from my car.

Regards,
Amin Shaikh/Nafees Shaikh
510.334.2644

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8:51 pm EDT

Costco employee complaint

I today was into Costco in Saint John New Brunswick. As I was waiting to enter the building I stood in line with my membership card in hand, as I stood there it became clear to me that I would not be recognized right away as the woman who was the greeter at the door was deep and talk with some people. I proceeded to wait for a minute and still after not being recognized I decided just to walk in as I was just picking up my ink refills as this was me on an errand for a job.
I walked over to pick up my ink refills and after receiving them the woman was standing in front of my heart making a scene and embarrassing me. There was no discretion used and she flat out said you are supposed to stop and show me your card and you did not do that do you not know how this is done here. I showed her the card and she stood there with her hands on her hips and giving me this evil glare.
I found this very inappropriate and very embarrassing. She could have just as easily asked me to see it without making the scene.

As I proceeded to the front checkout I saw this woman passed by I ask the cashier if she knew the woman's name. I was told that her name was Marion. I will admit I did say to the cashier when she asked me if I would like to speak to a manager regarding her I said no that I would call it in.

I would suggest that if we are paying for memberships that maybe possibly there should be more people on the door. I left there very embarrassed and humiliated by the actions of this woman. I myself am usually a very quiet person who deals with a lot of anxiety. I cannot wait to get out of that building as I felt like I wanted to cry from embarrassment.

I really felt like this something that should be addressed.

Thank you

Tessa

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7:43 pm EDT
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Costco cashier behavior

To whom it may concern:

Dear Madame/Sir,
I would like to bring to your attention the following:

While shopping at Costco warehouse #55, 7423 King George Blvd, Surrey, BC, I encountered a very distasteful incident. My Costco membership number is [protected]. Invoice number: 34523. AUTH: 016487. Date: 09/22/17. Time: 16:36:39. Reference number: [protected]-[protected].

Facts: I was at the cashier, when it has been noticed that one of the item I purchased did not have the price tag. Therefore, the lady that was helping with placing the merchandise in the cart, gracefully offered to go and bring/replace the specific item.
In the mean time, my daughter started to help placing the items we shop in the cart. I was reaching for a cake that I could not grab and hold from the client side of the counter, and I asked the cashier to help me with the cake. She looked at me very offended and said: “ Excuse me!”.

After that she turned her back on us, while my daughter filled up the cart. Please find attached the photo I took of the cashier turning her back on us while we were filling up the cart and waiting for the other lady to bring/replace the item without the price tag.
I found this behavior highly offended! I have been in Canada for almost 20 years and I shop at Costco, I believe since 2004, and I have never ever encountered such inconsiderate and disrespectful treatment. It might seem minor to that lady cashier, but it was deeply hurtful to me.

The problem is that when I discussed the issue with the shift manager, she also took it very lightly, she apologizes in behalf of the cashier and practically showed us the door. It is completely unclear to me if the shift manager was even willing to talk with the cashier about the incident.
In the end, I have been left with the impression that clients do not matter to Costco. It felt like this type of attitude: “Shop here if you want, if not, we do not care. See ya.”

If this is the Costco spirit, then I guess it is nothing for me to do or hope for.

Respectfully,
Mirela-Anca Gorjanu

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Update by Mirela-Anca Gorjanu
Sep 22, 2017 8:44 pm EDT

I just noticed I have few spelling errors that I would like to correct. I apologize for this. I try to edit the complaint, but I could not do the corrections.

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7:36 pm EDT
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Costco rude food court employees

I am very disappointed in my experience getting a pizza at the food court. Sounds silly but this is the second time I ordered and was forgotten about. This time the pizza sat for 10+ minutes after they told me they’d call my name. The pizza was cold and starting to harden. When I mentioned it the lady just stared me and walked away. If the regular order is to come back up fine but I was not told that just that they’d call me. The

She also didn’t want to serve me the sundae I paid for. Said it was watery from use. So was she going to refund my money if I said no?

I get it it’s just a good court but honestly I’m paying my money for a service they claim they’ll deliver but don’t and the could care less. Very frustrating

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11:45 am EDT

Costco service at the food counter

I think they should teach the food service a little customer service . I did not get a name because ahe wasn't wearing a name tag. But Friday September 22, 2017 the food service rep was rude and had the audacity to roll her eyes at me when I asked for foil to cover food to go. I asked for her name and she refused which is why I am here making this complaint

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3:57 am EDT

Costco service

At about 10 am yesterday (11/21/17) I walked into Costco (Eubank location Albuquerque, Nm) grabbed my items and stepped into a line going all the way back to the flower display. It is now about 10:15 or so and there is ONE that's right one register open. One opened up but an employee decided to jump in front of paying members. gotta give the manager credit he let her know members come first especially when you have a line that long and one register open. I'm sure your single cashier was not too happy about being the only register open and her attitude towards myself and other members showed it! Costco needs to run right and and when it happens to have problems your employees should not be dumping their emotions on members. My cashier didn't even say "Hello" and never gave me a total for my items. She scanned my items and just sat their waiting for me to give her the money indicated on the screen that was facing the opposite direction form myself. Also she didn't even have the curtesy to put my change in my hand she just slammed it on the counter and said there you go. I don't like dealing with your employees emotions because your club is not ready to take a handful of customers 15 min after opening. You screw up and I, the paying member, has to deal with. Why?

Daniel C.

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10:43 am EDT
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Costco staff member and bagging my purchases

Tuesday, September 19, 2017 @4:53 p.m. St. Albert Costco
"Bob" was finishing bagging my items - I had 2 bags total. He sneezed right into the one bag (holding a blu ray and Tex Mex Cheese) .. he wiped his nose then sneezed again this time into his hand. This is not sanitary at all. I was so grossed out - we are told to sneeze into our elbows and for gosh sakes, COVER THE SNEEZE TOO. Don't put your cooties into my bag. I went home and used rubber gloves to remove and wipe everything down.
again, it was St. Albert and his name was BOB ... beware of him.

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4:44 pm EDT

Costco customer service

As me and my partner were getting my spouse member card, we were greeted by a very unwelcoming face. The employee "Davide" did not look at us once, nor did he say anymore to us then "what do you need?". Once he verified that we were co-habitatirs, he said "you need a picture" a proceeded to walk away, I assumed he wanted me to follow. I stood in front of the camera for 2 minutes or so, without any direction, he did not look at me once and then proceeded to very rudely say "you're done". When I walked over to get my card from him he did not look at me, nor did he say anything to me. And then proceeded to walk away.

Me and my partner said "hello, how are you?" At the beginning, as well as numerous "thank-you's" as well as "have a great day". None of these were met with any replies. Nor one glance.

The part that makes us the most upset is that he was so polite and upbeat with the customer right before us. This was a horribly rude experience and I expected more from the employees of Costco.

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2:08 pm EDT

Costco employee

9/19/17 at Hawthorne Costco in California #564. 1107am
A customer was purchasing a deep freezer that was not in the box and was a head of me, member #[protected]. Jesus who was the cashier asked the manager to get the sky number so he can ring the customer up. The manager told Jesus to push the deep freezer aside and take the next customer which was myself and asked wasn't there deep freezer in the box? Jesus said he don't know. Instead of ringing me up Jesus keep conversations with the deep freezer customer in Spanish. I asked Jesus can he ring me up while he waited for the sky number. Jesus said he couldn't because he already had the customer in the system. I told Jesus the customer isn't purchasing anything that have been rung up and he was waiting for the sky number for the deep freezer so nothing was in the system. Jesus ignored me and keep talking to the deep freezer customer in Spanish and kept myself and other customers in line waiting instead of what was instructed of him to do from the manager and my request. Jesus was inconsiderate, deliberately ignored his manager instructions to continue to ring other customers up and was very unprofessional. Please address this matter with him. He represent Costco, a very reputable company that I have enjoyed being a member of for fourteen years.

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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