Menu
Costa Coffee Customer Service Phone, Email, Contacts

Costa Coffee
reviews & complaints

www.costa.co.uk
www.costa.co.uk

Learn how the rating is calculated

1.2 501 Reviews

Costa Coffee Complaints Summary

32 Resolved
469 Unresolved
Our verdict: If considering services from Costa Coffee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costa Coffee has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Costa Coffee. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Costa Coffee reviews & complaints 501

Sort by:

Newest Costa Coffee reviews & complaints

ComplaintsBoard
M
8:05 am EDT

Costa Coffee lack of food

22.7.2017 11.30A.M.(store ref [protected]) Travelled to Meadowhall from Derby. Decided to have a drink and snack before shopping. No teacakes, no Pain au Raisin, no Wafer biscuits(in blue wrapper).No explanation for lack of these items. Ordered Cappuccino- no teaspoons available. What a shambles. Staff did not seem to care about this. I am a regular visitor to Costa in Derby - Intu centre, Debenhams, Wyvern and Meteor centre outlets.Never had any problems with any of these.My friends and I go to the Wyvern for coffee every Monday morning, usually have 2 drinks each as we have catch up talk.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
A
10:55 am EDT

Costa Coffee costa coffee machine

Hi, I live in Ruislip - Hillingdon - Middlesex

My complaint is against the BP petrol station in Ickenham - Middlesex.

I called in on the evening of the 25th July.
I purchased a large Latte from the machine, I have putchased many in the past and know the taste, this particular Latte was not a Latte I have had previously, the taste was lacking in coffee, I may have well had a cup of milk.
I spoke to the supervisor on duty at the time(James) and relaid my opinion.

To my disgust he said he wasn't able to refund me or give me another cup from the machine.
I am asked out and put it in the bin.

I am very disappointed, I will await a reply and hope something can be done.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
D
5:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costa Coffee service and coffee

we visited Costa pease pottage on the 21st july at approx 11:10am.I asked for two small Americanos one with hot milk one with hot soya milk one small latte and a flat white extra hot. One of the Americanos was half full which i asked to be topped up which he did. Then he said what do you want in the large Americano and I said no I did not order any more Americanos I ordered a small latte and flat white. He seemed to think I was wrong and questioned me but I I didn't say that I said small latte and flat white. He then gave me a large latte instead of a small one which I accepted. One Americano with soya milk was cold, and flat white was cold and had no coffee in just milk. I returned the two coffees she said he will make some more and bring them over, which he did, but with no saucers no spoons and no milk and the flat white was still cold. by this time we had to leave. I would like a full refund and this has put me off returning to Costas.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
M
4:43 am EDT

Costa Coffee potential theft by an employee.

Went into Clacket South services TN16 2ER tel:[protected] today to buy a coffee and 2 croissants at the Costa café there. Was asked to pay £7.32 I gave the white man with dark hair and a foreign accent a £20 note. Though on my receipt it shows clearly that I was owed £12.68 in change, he only gave me £2.68 in change. Before I even had a chance to look at my receipt, I questioned the change given to me. The man on T2 swore blind I had only given him £10. He then said he'd marked it down as £20 but I had only given him £10. As mentioned before, I had not had a chance to look at my receipt at this point. When I said, I know I gave you a £20 because I had no £10 notes, he apologised and gave me the £10 still owed to me. I really believe that if I had backed down, he wouldn't have given me my money. I am a regular Costa shopper in London mainly. This crooked barista has really left a nasty taste in the mouth, not the coffee.

Read full review of Costa Coffee and 1 comment
Hide full review
1 comment
Add a comment
L
L
Looking for better England
, GB
Jul 20, 2017 6:54 am EDT

Costa staff are nasty, liars and manipulating.
Look at this link. Please pass it on .
http://www.standard.co.uk/news/london/waterloo-costa-coffee-barista-refuses-to-sell-customer-sandwich-because-he-was-buying-it-for-a-a3590646.html

ComplaintsBoard
B
6:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costa Coffee toilets or lack of them

I have been a regular at this Costa branch for a number of years and although the coffee is great the basic facilities are chronic. Regularly no soap in the toilets. On one occasion the toilets had no soap for 3 days. All kinds of waifs and strays from off the street, people who are not even buying coffee are allowed to use the toilets. The points system where you get points towards a free cup of coffee is never working at this branch and you have to take your bills to another branch to redeeem your points. Crunch for me came when I wanted to use the toilet. This Costa branch closed at 8pm every night. I am disabled and wanted to use the toilet at 7.55pm and had to wait as the disabled toilet was being cleaned by a member of staff. I have a serious prostrate condition which means that i must use the toilet or suffer pain and incontinence. Having waited 5 mins for the cleaning to be completed I was told that I could not use the toilet as it was by then 8pm and the Costa was closed. I explained my prostrate condition and that the other toilet was already locked and that I had been waiting 5 mins buit to no avail. I had to leave without being able to use the toilet and ended up filling my pants and being in alot of pain. Never been so disgusted in my life and will never use them again. Staff need proper training and management need to be revised.

Read full review of Costa Coffee and 1 comment
Hide full review
1 comment
Add a comment
L
L
Looking for better England
, GB
Jul 20, 2017 3:26 pm EDT

Hope this so called Costa closes down very soon

ComplaintsBoard
L
2:08 pm EDT

Costa Coffee customer services

14/07/2017
My senior citizen disable and fragile friend called Costa customer services to complain about a faulty travel mug couple of weeks ago. She was promised an online voucher or a code to replace the mug sent to her email address. It was never sent despite couple of weeks down the line.

She visited Costa coffee at Holloway Road in London “her local store" to ask for a replacement. The member of staff admitted there is a fault. My friend was told to leave the faulty mug then come back within couple of days in order to have it replaced.

The vulnerable woman went back to be told “no replacement, we do not have it anymore, just bin it and buy another one".
The woman tried to explain that was not fair as this is a manufacturing fault. Costa very rude staff was having none of it.
They verbally abused her and told her to leave the store or they will call the police.

When she asked to speak to a manager she was told there is not one. When she asked for a regional manager phone number she was told that they only see him / her once in 6 months. That was actually a BIG lie.
A female member of the East European staff winked to a male customer who was sitting nearby, the tall and big guy came running hurling verbal abuse at my friend.

My friend was again threatened by the staff to call the police.
My friend left in tears.
What on Earth is this?

Why a faulty item is not swiftly replaced accompanied by an apology?
Are we really in England?, the supposed to be decent nation, well mannered people and a decent society with great respect to the elderly and the disable if not to each other?

Since when did we have these appalling attitude and behaviour? Where is the Disability and Age Discrimination Act 2010 in here ?

Interested media, charities and legal bodies are welcomed.
For contact, comments and replies please email Mathew:
[protected]@hotmail.co.uk

Read full review of Costa Coffee
Update by Looking for better England
Jul 20, 2017 3:27 pm EDT

https://www.complaintsboard.com/?search=Costa+coffee

Update by Looking for better England
Jul 14, 2017 2:33 pm EDT

Were you there dear ?

Hide full review
ComplaintsBoard
K
2:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costa Coffee staff member

I am a regular visitor to Costa in Aberystwyth, however I am appalled and distraught by the behaviour of one of your staff members towards my little boy today. He is only 21 months old and was sat behaving so well, thoroughly enjoying his ham and cheese toastie. He was laughing and screaming occasionally with excitement especially in anticipation for his cake. As a mother there is no greater satisfaction that seeing your little child who is indeed still an infant enjoying his food especially as it is not cheap to purchase. All of a sudden one of your female staff members approached us and raised her voice aggressively towards my little boy and shouted "you be quiet" in a rude, and a verbally abusive manner. I was shocked and so overwhelmed that words failed me, and had it not have been for your other staff members swift attendance with an apology then my reaction would have been substantially different. I am aware that the apology came from your staff member, namely Lucy who was very apologetic and also appalled by her colleagues behaviour. I am unaware of the other staff members name who I am complaining of.
I am utterly disgusted that we were subjected to such dispicable behaviour and it was truly upsetting for us. It was absolutely unnecessary, and even if there had have been a noise issue then shouting an at infant is not the professional way of dealing with it, and her behaviour is very easily a criminal matter. I am aware that you do not have CCTV in the area where we were sat.
Words cannot express my anger and disappointment today. I am appalled.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
V
2:40 pm EDT

Costa Coffee cleanliness and health and safety

I'm writing to complain about the state, of the Costa Coffee, St Peters Street Derby DE1 2AB UK
The state of the toilet, and the floor was appealing,
It's a nightmare dirt everywhere, microbes growing all over.
There was faeces on the rim of the toilet, dirty toilet paper on the floor, like you'd need a HAZ MAT suit just to go in there.
We will now not be going in there, and will advise others the same.

Read full review of Costa Coffee and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
M
M
Mrs v johnstone
, US
Oct 27, 2017 6:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to bring to your attention. the state of your coffee shop in barnsley town centre when it first opened it was, nice and clean, not any more., it needs a full refurbish because now it's just plain dirty and the floors are a disgrace, I used to go in every time I visited barnsley! which is 4/5 times a week but last saturday. its thw worse I have seen it!, its a real letdown. to your lovely shops! not complaining. about coffee. or. staff! just the dirth appearence of the shop! any chance of rectifing this in the near future fingers crossed ☕️☕️☕️

N
N
notdoingitanymore
, US
Jul 03, 2017 1:21 pm EDT

As these toilets are usualy uni-sex, the toilet seats are so unhygenic for ladies/girls to use, maybe disposable paper seat covers could be supplied.

ComplaintsBoard
H
8:07 am EDT

Costa Coffee service disgraceful as if i was the lucky one to have attention.

Hello.
I am wishing to put in a formal complaint about costa coffee kingsgate. It is a shame as I have worked for costa coffee before and know the standards that they hold and wish to be carries out. This costa is my local and since my two awful experiences I have not and will not be back. I have actually resorted to going to m&s cafe where I get so much respect as a human deserves and god forbid a wet latte as requested.
1. I went in and asked for a large wet latte to the crowd of baristas whom were deliberately ignoring me as they were excited about their weekend plans. Third time I was looked at with destain and my order taken. When given my change and my coffee I got no eye contact by either the cashier or barista. I asked if my latte was wet and he said as wet as could be, however I had watched him and well know that a wet latte is not rocket science. I checked and as I thought it was like cappuccino. Now I am not just being a pain in [censor] customer which I know you can get in public sector. All I wanted is my wet latte. I asked again and he actually argued saying it was wet. Shook his head and finally threw a wet latte on the surface. I was so miffed I took it to gi rather than sit in. What was to be a refreshing experience became an added stress to my day. I found out his name was radi.
2. I returned a week later. I had put it off but thought give the place another try, he my not be in. I ordered a large vanilla latte only to find when I had driven off that there was no syrup in it although it had been put through on till. I again decided to take it away as radi was too busy shooting dirty looks like a school child to serve the queue. These two experiences have vastly changed my opinion of costa coffee values and those that they are not instilling in their staff members.
I also feel it necessary to say that whenever I am in costa the fort it is filthy, I have to clean on table with towel I have been given by staff and gone without due to fly infested cakes. This is not surprising due to filthy store however is not what you expect from costa but a back ally burger van.
Disappointed customer
Rebekah hawke

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
H
9:53 am EDT

Costa Coffee unhygienic

I visited my local Hanley Costa coffee today and was absolutely disgusted to see that their selection of cakes were completely infested with flies (which is completely unavoidable) however, after we had told them about the cakes with the flies on they responded with "we know but they keep on coming back" and then went on to serve a mufffin which had about five flies on it to a customer despite the flies being on there for a good ten minutes from what I could judge from being at Costa.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
S
7:05 am EDT

Costa Coffee this is not a complaint, I would like to thank someone

Me and my carer was in Costa Coffee this morning wednesday 31st May at Lisnagelvin shopping centre, I ordered then sat dwn wile my carer collected order, but unfortunately she dropped the tray onto the table and the coffee went all over order and my stomach, I passed out straight away as I have a rare medical condition and shocks make me pass out. However my carer louise said that within a split second one of the staff was on hand helping her, I dont remember any of it. He changed our order as everything was covered in coffee. He saw I was unwell and asked could he assist in anyway, Louise explained my condition briefly he offered to turn music dwn etc and gt me burn cream for my stomach.
He made a very embarressing situation disappear and I cant thank him enough. That was my first time out in a cafe in nearly 2yrs as im afraid of passing out in public I also take seizures, but I will definately be back to Costa in Lisnagelvin. Audrey the Manager as it turned out to be is such a credit to your team. And made something awlful ok. And I would like to thank him from the bottom of my heart xxxxxxx

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
E
3:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costa Coffee service in the isle of man being refused service

I have been going to Costa now for a number of weeks as a family of 3 spending a minimum of £10 each time. Due to allergies my husband cannot drink dairy or soya milk and has therefore been asking for a mocha made from goats milk which he has provided (unopened and sealed). This has been served in a number of oulets all over the Isle of Man without any problems until recently. We found the staff in the costa at Douglas sea terminal and in Ramsey park were really pleasant and welcoming. However, the staff in Ramsey parliament street are downright rude and have a disgusting manner towards customers.

The manager in parliament street refused to serve me saying that they close at 5 however this was 16:55 and the door was still open with their advertising sign outside. My husband went in after me and they continued to refuse him service as it was now past 5 and they were closed. He tried to explain they were not closed when I first went in and found the manager extremely rude about the situation.

A couple of weeks later I returned to the same shop and was refused service again because i had requested a mocha with the goats milk (which I supplied) due to allergies. After weeks of being served this from various outlets across the Isle of Man this had come as a bit of a shock and I was told that if the staff in mooragh park serve this then I should go there. I did this and I was served without any problems. Even the staff in the park were outraged because we only do this due to allergies and think it is unfair that we are being refused service due to health implications.

The next time I went into the costa in Ramsey park, I was refused service for the first time for supplying milk. The staff here were very apologetic about the situation.
We will be contacting the citizens advice and Isle of Man trading standards about this.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
J
8:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costa Coffee managers disgraceful attitude... dirty tables and toilet

I visited the Costa Coffee at Kirkstall Bridge shopping park in Leeds W Yorks.

I found the staff disgraceful, very rude. The Manager's attitude towards me was below contempt. The toilets in this branch are always dirty, and often have urine on the floor.. Suggesting they are rarely checked, by the "OVER WORKED STAFF"! Try and find a table that has been cleared and cleaned. Most other Costa Coffee branches are great, but this one AVOID AND SAVE YOUR MONEY

Read full review of Costa Coffee
View 0 more photos
Hide full review
ComplaintsBoard
G
2:17 pm EDT

Costa Coffee hygiene level and service

Having visited Costa Coffee at 45 King Street, Bridlington YO15 2DN, in February 2017 was sad to see the condition of the tables and the seating areas not been cleaned/cleared in order for customers to be seated. I visited this costa coffee shop again on Tuesday 21st May 2017 only to find conditions have not improved in any way. While waiting I overheard another lady also complaining of nowhere to seat due to uncleared tables/chairs. I enclose a photograph of the problem and would appreciate some form of follow up. At present I am not willing to go to any Costa Coffee shops and if I do and find the same problems I will take further by informing the Food Hygiene Standard Agency and leave feed back on Trip Advisor.

I await for your response.

Mr P Billcliffe
([protected]@hotmail.co.uk)

Read full review of Costa Coffee
View 0 more photos
Hide full review
ComplaintsBoard
D
10:39 am EDT

Costa Coffee unethical behavior

went in the store and I ordered a Cortado. After I order went to a table and I left my stuff there. few seconds later went to collect my coffee. As I went back to the table there it was a member of the stuff, a dark one, indian, bakistani or Bangladeshi. I told the that is my stuff. She told me that I need to say PLEASE. I replied with nothing. as I sad at the table I can see the person, the member of the staff being really agitated and was looking towards me. Went back to the member of staff, her name is Vanish or Vanisha, and I told her that may be she shouldn't work in services sector. The minute I said that she said that I am really rude customer, that I am rude, that I am rude, rude, rude and so on. She said for a number of times and she said really loud!
At same stage I asked her if she finished and she said she doesn't care if I report her or I ask for a supervisor because I am rude. When she finished I asked for a supervisor and the supervisor, Andy, said I am rude or something like that. as I seen that there is no point in talking to the second person I asked for a telephone number for Costa HQ. Of course no number was provided.
I asked for a refund and I left. As I left I said you all behave like donkeys ...
Overall experience with Costa Clearwater I have to say it was really bad and stressful! and I am really surprised that you have no complaints line in case a customer would like to complaint for the service they got!

Sebastian B.
Card Number: [protected].

Read full review of Costa Coffee and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tantalus Grey
, US
Oct 27, 2019 2:57 pm EDT

Yeah you are both as rude as each other, her name was what? Plus given your knowledge of the language, perhaps you could have used it. It's quite apparent neither of you are English nationals. I can only say this, because you complaint is basically in pigeon English.

ComplaintsBoard
V
7:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costa Coffee points balance

I visited a Costa in Nottingham (Castle Marina Retail Park) on 7th of May. I wanted to redeem my points because I knew I have more than 1000 points but somebody did a mistake during that time because my real redeemed points were 395 but now my points balance is 40. Somebody redeemed more 660 points. I'm very disappointed. How can it happen? It's unbelievable.

Read full review of Costa Coffee
View 0 more photos
Hide full review
ComplaintsBoard
S
2:12 pm EDT

Costa Coffee attitude of a staff member

As a regular customer to the Costa coffee shop in woolshops halifax West Yorkshire, I am rather disappointed by your male employee, when my husband complained that the disabled toilet was in a dirty state on Friday, your employee attitude was if you don't like it don't come back, my husband has decided we won't be going back, I understand that sometimes your cafés are busy, but being rude to a customer is not acceptable,

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
C
10:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costa Coffee belgian chocolate creamy cooler

Dear reader i'm am writing to inform you about how i'm utterly disappointed with costa. I generally love your drinks however this time everything was disgraceful. After ordering a medio belgian chocolate creamy cooler a drink that is supposed to be cold was warm and it was made differently. Secondly the drink was not filled to the top of the cup and was a drink made with no care, just randomly made in a rush. Lastly we thought this was the end of our problems until we come to pay and the staff were very rude. Not treating the customer with any basic customer service which I was shocked and appalled by.
This really is unacceptable with poor customer satisfaction. So I really need to get my money back because as a regular customer who comes to costa daily this is not the way I should ever be treated.
If serious action does not take place I will be reporting this incident to my solicitor who will take further action based on the attitude that customers receive by staff. Thank you

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
R
11:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costa Coffee service

I went to the Romford Costa branch today and when it was my turn to be severed the girl who started handling my food had put the broom down after sweeping the floor and without washing her hands put the plates on the tray to serve me and handled my food.
when I confronted her she replied do you want me to wash my hands I would think it is hygiene to wash hands before touching food.
I spoke to another girl there and asked for the manager, she told me that she was the acting manager and the manager was sitting on down so when I went to the told him that your staff has handled food without washing their hands the manager told me that the staff don't have to wash their hands if they have only touched the broom handle if that is the case can you please confirm in writing that its ok for you staff and you policy says serve customers without washing your hands after doing the broom.
As a customer I think its very unhygienic serving food in this manner.
to contact me my number is [protected] e mail is [protected]@yahoo.co.uk

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
J
8:15 am EDT

Costa Coffee mango and passionfruit cooler

Ordered a mango and passion fruit cooler on Sunday 23rd April 2017 from the reading Whitley branch. Was half way through my drink when a wiry, Metal like piece of material came out the straw and into my mouth. Normally this wouldn't concern me as such, but taking into consideration that I am 14 weeks pregnant, I do not think that this is safe, nor should it be happening. I am aware that this is probably from a blender, and it has put me off of drinking anymore of the drink that I paid for.

Read full review of Costa Coffee
View 0 more photos
Hide full review

Costa Coffee In-depth Review

Location and Accessibility:

Costa Coffee has conveniently located branches, making it easily accessible for customers. The coffee shops also provide accessibility for individuals with disabilities, ensuring that everyone can enjoy their offerings. Additionally, Costa Coffee provides parking availability, making it convenient for customers who are driving.

Ambiance and Atmosphere:

The interior design and decor of Costa Coffee shops create a warm and inviting atmosphere. The comfortable seating arrangements allow customers to relax and enjoy their coffee in a cozy environment. The noise level is kept at a comfortable level, ensuring a pleasant ambiance for conversation or quiet work.

Menu Variety and Quality:

Costa Coffee offers a wide range of coffee options, including espresso, cappuccino, latte, and more. Their tea selection is also of high quality, catering to tea lovers. In terms of food options, Costa Coffee provides a variety of pastries, sandwiches, salads, and more. They also consider special dietary considerations, offering gluten-free and vegan options.

Pricing and Value for Money:

Costa Coffee's price range is competitive compared to its competitors. Customers can expect value for money in terms of portion sizes and quality. Additionally, Costa Coffee offers discounts and loyalty programs, providing further value to their customers.

Customer Service:

The staff at Costa Coffee is known for their friendliness and professionalism. They provide speedy and efficient service, ensuring that customers are served promptly. The staff is also willing to accommodate special requests, going above and beyond to meet customer needs.

Cleanliness and Hygiene:

Costa Coffee maintains cleanliness throughout their premises, including tables and chairs. They also provide hand sanitizers or other hygiene measures to ensure the safety of their customers. The washrooms are well-maintained, reflecting their commitment to cleanliness.

Wi-Fi and Amenities:

Costa Coffee offers reliable Wi-Fi for customers to stay connected. Charging ports for electronic devices are also available, allowing customers to charge their devices while enjoying their coffee. Additionally, customers can find newspapers and magazines to enhance their coffee shop experience.

Community Engagement and Sustainability:

Costa Coffee actively engages in local community initiatives, showing their commitment to the communities they serve. They also make efforts towards sustainability, including recycling and waste reduction practices. Costa Coffee sources their coffee beans ethically, ensuring that they support fair trade practices.

Online Ordering and Delivery:

The Costa Coffee website or app is user-friendly, making online ordering a breeze. Customers can expect accurate and timely delivery of their orders. Costa Coffee provides various delivery options and fees, catering to the convenience of their customers.

Overall Experience and Recommendation:

Based on personal experience, Costa Coffee provides an overall satisfying experience. The combination of convenient locations, cozy ambiance, delicious menu options, and excellent customer service makes it a recommended choice for coffee lovers. Costa Coffee could further improve by expanding their vegan and gluten-free options to cater to a wider range of dietary needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Costa Coffee contacts

Phone number

+44 333 003 5883

Website

www.costa.co.uk

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costa Coffee?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costa Coffee Customer Service. Initial Costa Coffee complaints should be directed to their team directly. You can find contact details for Costa Coffee above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costa Coffee. Discuss the issues you have had with Costa Coffee and work with their customer service team to find a resolution.