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1.1 272 Reviews

Consumer Cellular Complaints Summary

5 Resolved
256 Unresolved
Our verdict: If considering services from Consumer Cellular with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Consumer Cellular reviews & complaints 272

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R
8:57 am EDT

Consumer Cellular (1) cannot get through and (2) overcharge for data when none used

I've been with Consumer Cellular since December 2014, almost 9 months now. I paid my bill by calling and charging to my AMEX the first 2 months. After that I mailed a paper check because of the long wait time to pay my bill.

I use my iPhone4S for voice calls and text only, no data. My plan was 1250 voice minutes, 1250 text message, and 150 MB of data. My usage had always been low, extremely under the limits, even with AT&T.

Last month I got an alert message that I was over on my data. I said no way! The end result of that phone call was to lower my minutes to 750 and increase my data to 500 MB.

Now, barely 2 weeks into this billing cycle, last night I was at 462MB of data and this morning, after no phone calls and 10 text messages, I am at 466 MB of data ! Last night the wait time was supposedly was 5-10 minutes. I hung up after more than 16 minutes! This morning the wait time again was 5-10 minutes. I hung up after more than 12 minutes.

I have done absolutely NOTHING to use data.

This company is a JOKE! I will change to another carrier ASAP !

D. Franks
Tupelo, MS

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coolmrwhiskers
, US
Sep 08, 2015 12:49 pm EDT
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I had the same problem last month. Every time I talked to someone I was given a different answer. On Monday Aug 25th I kept receiving messages that I was over my limit and it kept going up. The phone that the overage was charged to was the one that my 89 year old mother uses. I called her immediately on her landline and told her to turn the phone off and called Consumer Cellular. I had to up my plan to cover the 6 plus GB used and will be charged for overages. Mike the customer service representative was helpful and disabled the data access immediately for me. He also said that the amount used would have about the same as downloading 3 movies. He told me to get the phone from my mother and call customer service back so they could help me possible trace the usage. I did just that and the snippy little girl at customer service basically said Mike didn't know what he was talking about and that someone must have used my mother's phone "we hear this all the time." Wake up "little girl" your customer service stinks. My mother doesn't have a caregiver, etc like you assumed. Know one came over or to her house that weekend. She only left the house for 1 hour to go to church and left the phone at home. I highly doubt that anyone broke into her house to use her phone and not take the phone or anything else. The only thing she used did with the phone was put it on the charger...hmmmm...I don't think that uses data. I checked any history and found nothing. Also when the customer service person told me to check YouTube I found that the app wasn't even loaded. I have been a customer for many years and have never had this happen with usage or customer service. When asked where the data charges came from and approximate time I was told that they don't have that information because of privacy. Really? How can you charge me for something but not give me any detail. She said that I could argue the bill after the billing cycle is completed, but it probably won't change anything. Well my dear "little girl" it will change things if I don't get answers...like a letter to the FCC and quite possibly a new carrier.

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12:28 pm EDT
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Consumer Cellular Customer service

I got my sim card today so I thought I was going to upgrade from 3gs to an Iphone4. when I called to activate it Waited 75 min before someone took my call. It took over 11/2 hr before I was told someone activated it online. I received no activation code in the mailing to activate it online so How could that be done without one. Wanted to know if there was a Target closeby which was 50 miles away to get a new sim card. I got no help and ended up reordering another sim which will take another 3-5 days.
The next day my old phone-the 3gs- is not working-has no service in upper left hand corner. Called them and waited over 2hrs and 24 min before someone took my call. explained my problem he puts me on hold to transfer me to someone else-waited 35 min before someone took the call. the woman was told about my problem and what happened the following day. She tells me my phone was deactivated when I tried to upgrade my iphone 4 yesterday. Told her it worked fine for the rest of the day and only started this morning. She wanted me to go to a Target and Sears to get a new sim card so It would be activated again. They cant re activate it. I am going through all this trouble so I can not be helped with their service, drive 50 miles one way to pick to pick up a new sim card. No Way.
For 2 days trying to get help so my phone works and all I get is frustration and no help at all.
Think before you sign up with this company for your cell phone service. Do you want a phone that works and have help when you need it or sign up for no help and problems with your service.

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9:53 am EDT
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Consumer Cellular Everything about them

Everything about them is a mess. Their service...isn't. They treat you like you have the I.Q. of a pimple and are rude and snarkey and don't fix a damned thing. Their "top" phone for $150 is a piece of defecation. They tell you that they can only fix issues with and be accountable for their phones, they are not accountable and you are dead in the water...trust me. We have slightly better luck with my daughter's phone we got from Amazon. Tech support is CRAP, the phone service itself is CRAP, and you don't save any money. Even with AARP, our bill climbs each month...I don't know how, but we are going back to a contract plan. As much as a contract is a pain, these companies have accountability for service issues and phone issues. Some companies are better than others, but this Consumer Cellular thing is ridiculous. It's a joke, not a really funny one either. Probably OK if you have a simple flip phone and only call 911 or AAA. If you want anything else, look somewhere else. If you are thinking of going to them...run the other way...

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9:39 am EDT
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Consumer Cellular Service

The service is poor and customer service/tech support is poor to none. They are rude and snarky and treat you as if you have the I.Q. of a pencil and talk down to you and then THEY don't fix a damned thing. Their "top" phone the Huwaei is the biggest piece of defecation. They also say that they can only guarantee and help technically if you get their phones; we did 2 out of the 3, they are terrible and tech support...doesn't support and the problems keep mounting. My daughter's phone, we got from Amazon, a Sony Experia because she liked it, so we got the unlocked GSM one. That one operates the best, but don't be mistaken, their service stinks. You don't save money really. We have had smartphones for a long long time and I'm in my 50's but not prehistoric. I adjust our plan but usually wind up with the upper limit of plans, but still it isn't a savings because we can never connect for data, even trying to operate off our home wireless modem like they recommend to save data use...well we save now because I dropped data, reduced text plan. We are looking to go back to a contract plan. As much as it is a pain, at least there is accountability. If there is a phone problem it gets fixed or replaced. Service issues are addressed. It just doesn't happen with C.C., this has been the WORST cellular experience yet. So don't waste $150 on their "top" Chinese phone, it is garbage. And if you are switching to save money, you will only save if you have a simple flip phone that you want to call A.A.A. or 911, and tell the kids you're running late getting to see them and the grandkids. They can't even remedy my problem of voice to text feature. My husband has it off and on about 35-40% of time, something that should be standard. Even with AARP discount our bill is $120/mo. It's not worth the trouble, truly it isn't. Things aren't what they appear and if you are reasonably intelligent and don't wish to be treated like an idiot then steer clear of these people.

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Teddy143
ENUMCLAW, US
Sep 26, 2022 5:31 pm EDT
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My pardner lynda baccetti passed away 9-9-2022 and i am still getting billed for her cell phone.We notified consumer cell by phone of this and they made me pay $20.00 for something so i paid it on my debit card.I did not get a reason for thius the lady seemed mosley interested in the money.I also have a cell phone from cosumers and thinking this may not have been the best move on my part. Truley -- ted pauley

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3:28 am EDT
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Consumer Cellular Useless in populated areas

Once a thrifty option for people who don't jabber on the phone all day or don't text and stuff, this outfit's signals have deteriorated to the point where if you live in a populated area, you'll have lousy - if not non-existent reception.

I for one, refuse to pay oodles of money for phone service. I don't talk for hours, on the phone; couldn't care less about texting (whatever that is - I'm not a 13 year old girl). I just want a phone that works. Over the past couple years, the signal strength on this service in any area with more then 200, 000 people is too weak and discontinuous, and your phone calls just get cut off.

My advice: get a land line with your cable company with a bundle and rebate. Or find another cell provider that will give good reception in your area - that means you have to ask people in your area if their phone service works or not.

Cell phone reception has undergone the way of broadband...too much stuff going over the lines cuts off other signals. With all this iPod stufff etc., the cell towers are now overloaded and companies like Consumer Cellular who use hindt$t signal space are now useless.

Oh...and the phone they replaced my stolen one with is the worst piece of junk I've seen in years.

Best case scenario: have some children, friends and familly; and then load yourself on one of those "F&F" plans - or just go landline. Just remember, unliss you live in some desolate rural area, Consumer Cellular has become useless.

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Update by RarelyComplain
Apr 22, 2013 3:28 pm EDT

They probably live in Blanidng, Utah or, maybe, Borger, Texas. Works great when you are driving through uninhabited areas where all you see are mesas buttes and roadrunners.

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5:18 pm EST
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Consumer Cellular Buyer beware

I contacted Consumer Cellular in November, 2011 regarding my phone that would not power on even with a full charge. The representative advised me that I had purchased a phone from Consumer Cellular with a known defect. I requested a new phone. The representative advised me that there was no warranty on the phone and I would have to purchase a new phone for $35.00. I refused and threatened to cancel my service. I was told they would look into other options.

In December, 2011, I contacted Consumer Cellular again. The representative apologized and advised me that the additional $35.00 was for a new activation charge, not for a new phone. I, again, refused to pay and threatened to cancel my service. I was told they would look into other options.

In each of the following months, I contacted Consumer Cellular and requested that they resolve this issue. Each time, they apologized and told me they were looking into other options.

In May, 2012, after being stranded on the side of the road for over 6 hours because I had a phone with a known defect and service with Consumer Cellular that I could not access, I once again called Consumer Cellular in an attempt to resolve this issue. The representative apologized and told me there was nothing they could do to help me beyond my paying $35.00 and receiving a new phone. Therefore, I canceled my service.

In June, 2012, I received another bill from Consumer Cellular for $16.07. I called and was told this was for charges billed in advance. I advised the representative that I would not pay for service that the defective phone would not allow me to access.

In July, 2012, I received another bill, this time with a $10.00 late fee included.

In August, 2012, I received another bill with a second $10.00 late fee included and a note advising me of their pending collection attempts. I called and spoke with a representative who agreed to waive the $20.00 in late fees and would attempt to take care of the last bill. Several hours later, I received a call from another Consumer Cellular representative who advised me that the last bill must be paid. I notified them that I was disputing the last bill since the service they were billing for could not be accessed with the defective phone they sold me. Further attempts to negotiate a settlement were unsuccessful.

A the end of August, 2012, I received a call from a collection agency. They advised me that Consumer Cellular had included another $10.00 late fee and a $35.00 collection fee bringing the total to $61.07. I notified them of my dispute regarding the bill and that I would not pay for service that I was unable to access.

In early September, 2012, I received a letter from a collection agency. I sent them an email through their web site notifying them that I was disputing the validity of the claim based on a non-working phone and not being able to assess the network, therefore, the bill for service was not valid.

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Jimmy Blevins
, US
Dec 17, 2018 11:13 am EST

I signed up for Consumer Celluar on November 30th 2018. Ordered two phones and service. They deducted $101.65 from my checking account (have proof) Did not get phones. Recontacted them and found out they sent phones to wrong address although I repeated my address four times and had it quoted back to me. A check with postal folks showed that since the phones were undesirable they were returned. I never saw them ! I called again and since I had another months service approaching for my old service and would hae to pay it due to Consumer Cellulars mistake I canceled the order. I was told my money would be refunded right away. Today is the 17th and i still have no refund. I called again and waited 45 minuets and then was told to check with postal tracking ? I re- reported that the phones were returned via post office I never saw them and was not my problem as they sent them to a non existent postal address. I was told I was not charged for the phones ? I have proof of payment and proof of no refunds. I have reported them to the BBB folks and am if the money is not returned by tonight going to my local court house and file a small claims suit against them. They will loose the case due to my proof and will have to pay my court costs for filing but one should not have to do this to get back what is legally theirs and have to fight with a company that supplies such crappy service and customer service.

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994512ghj
, US
Aug 30, 2018 5:02 pm EDT

Consumer cellular served me well for a quite a while. One day lighting hit a tower and was out of service for 16 days. Multiple calls were given to Consumer cellular. They were nice and checked stuff and told me service would be restored in 3 to 5 days more than once. I could drive into town- about five mile and get spotty service.
Before the lighting strike all my phone worked satisfactorily. I was never able to place a phone call from home again. I was never given any information as to a fix or that they had a problem. I went to Verizon and now have good service at my home and everywhere I have been.
It appears that Consumer cellular towers are contracted with AT&T who contract to another cellular tower. It also appears that nobody communicates in their organization.
I have much better signal strength with Verizon that I ever had with Consumer cellular. I did save some money by using them upfront. Because they refused to help me retain service I had to purchase new phones, pay hook up fees, drive to town to make call for 16 days, waste time with their no resolution staff. I spent over five hundred dollars changing service.
Then to top it off they refused to cancel all of my monthly service fees.

My recommendation for anyone getting cell phone service is to pay a little more and get a reliable carrier like Verizon or anyone else.

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5:55 pm EDT
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Consumer Cellular Lousy phone, unfair billing and payment not yet returned

I opted to use consumer cellular rather than my current AT&T because I could save $25.00 a month & with no contract.I was billed for the 1st. month service of $49.10 before I received the 2 phones and had already paid the $ 123.17, which now totals over $172.00. The phones are junk and I contacted to get info as to how to return. I mailed out the phones and they received them 5 days later. However, their po0licy is to not return my money for 21 days after the phones are received. I have contacted them an 3 occassions and have had no luck. They are useless people working for a useless company and if anyone uses them, be prepared to be ripped off. I am disappointed in AARP for the backing of the Jitterbug phones, which consumer celolular charges $100.00. Not a dealo for those of us on limited income trying to save a few bucks .

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JohnQuest
La Crescenta, US
Jul 19, 2011 3:26 pm EDT
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Sue Weaver is a joke. Jitterbug is a joke. Their phones don't even work.

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Sue Weaver
Carlsbad, US
Jun 22, 2011 12:51 am EDT

Hi, Mickie D. My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creators of the Jitterbug cell phone. I saw your post today, and wanted to personally reach out, if you have any questions or concerns we can resolve for you.

We at GreatCall strive to offer our customers a superior level of customer service and superior products.

As such, I would be very interested in speaking with you, either via phone or if you provide me with a direct email address, to learn more about your experience with GreatCall and Jitterbug and answer any questions you may have. At your convenience, you can please reach out to me by calling [protected] and asking for Sue Weaver. I look forward to hearing from you.

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3:38 pm EDT

Consumer Cellular Charge for phone service before the phone is activated

Consumer Cellular began charge when UsPs show that the phone is located at your post office. Even if you don't get a notice from UsPs, Consumer Cellular charge you. The charges should began at activation. Even if you don't get a notice from UsPs, Consumer Cellular charges you the minute that the phone arrives at your post office. The charges should began at activation. They are not very helpful-nor apologetic about charging you if you are not using their service. They need to be more consumer friendly and undertand that service charges should begin hen people are using their service-i.e. at activation.

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1Tickedofftwo
, US
Jun 01, 2018 9:19 am EDT
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I signed up for the free month
Received my sim. Immediately, called them as I had service. As long as activated by March 31, free month
First received a bill for $3 and change. (tax on free service) looked on back of bill contrary to their customer service was a bill
Next, my credit was checked with out my permission.
I cut off my other carrier 3 days early. Time after Time assured free month. In fact told 45 free days as I'm AARP. Not true. It's 45 day satisfaction guarantee
Next skipping part of more bills, spoke to supervisor mark. He admitted they start billing as soon as one orders sim and or cell. Next, he said there was error my account not pushed forward. Again I ask if free month valid. Next, they record us
Meanwhile called fraud line via AARP. I was informed they received umpteen complaints.
Next, as supervisor mark ask I called consumer Cellular following Saturday. Spoke to Manny he admitted ! Customers were billed for free offer. In fact one can search for it (recommend duckduckgo search engine)
Next I get billing. Offer Settle for 27 and change. They emailed offer with option pay $6 a month. No I did not agree. In fact should have had them send email confirmation of free month although I took screenshots of offer on their site.
Consumer Cellular also ticked I called ftc next, filing with attorney general. It is fraud.
Non contract? Post paid surprise.
In fact supervisor mark admitted I should have cancelled. With permission and knowledge I should have recorded them.
They are liars. Again bill one a tax quote, well turn it over and see the rest of it.
They lie about no hidden fees, being contract free, every aspect
Next I brought my own phone.
If the agent inform me of credit check I would have opted to forgo service.
Outdated data plans, post paid, fraudulent billing practices (phone service on order day) and all the above complaints. Fyi mark checked my usuage. Of course non as I did not install sim until 28th of March I believe. They owe me for my other service
Stay away from these crooks. Satisfied customer? Find a better company. Many out there at lower price and prepaid. No surprises .
They made a mistake alright (the supervisor). They messed with me.

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2:35 pm EDT

Consumer Cellular Scammers paradise

I am a victim of cell phone fraud. I get 30 phone calls on my cell phone consecutively and the caller says that i called them. The purpose of this scam is that i pay by the minute plan. I bought my cell phone from Consumer Cellular and the phone that i bought you can not id the # until you open the flip phone. This happens everyday for months now and i finally decided to see what it's about, . All the callers are so sorry even if i cuss them out. All the people calling are from other states. I have become familiar with fraud through a friend who has lost everything through a different kind of scam.I can tell by answering this calls that this thugs are nothing more than scam artist racking up minutes for them and the cell phone company. I have reported this to local police, state attorney general, FCC and FTC and I have told the phone co. that i am investigating this. Since it is small it looks as if they will get away with it forever. THIS IS A BROILER ROOM AND A SCAMMERS PARADISE

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metou
, US
Nov 04, 2015 7:19 am EST
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A week ago we ordered a generous amount of minutes and data as well as 2 iphones through Consumer Cellular believing we would have good monthly pricing as well as good service. After mutliple calls one phone was activated the other has not been able to be activated by CC to date. We took the phones to the Apple store who assured us the problem lay with the service provider. Additionally, when we checked we became aware the sim cards in the phones were for T mobile not ATT which we requested (CC works with both companies). It took 3 trips to Target to get the new sim card and a substantial number of calls, holding on and being transferred while CC rectified the matter.It is numerous days since we had the phones activated and CC has still not been able to activate the 2nd phone. Countless phone calls have ensued between our home and CC, they promise their tech department is working on it. Everyone is very polite but we keep receiving empty promises. This should be a basic technical issue that any service provider should have the ability to easily handle.
Finally was able to speak with one of the managers who promised he had given the situation priority and that he would get back to us before the end of his work day. He called back once to say they are working on it and he would definitely call back before he leaves. Never received that call. If they are unable to activate the phone within another day - outrageous that it is takes a service provider days to do this, we will go with another provider. Had we originally gone with a major service provider the phones would have immediately been activated as any service provider should be able to do, and we would not have had all these days of frustration. Meanwhile, anyone needing to reach me is not able to do so. Frustrated CC customer.

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12:14 pm EST

Consumer Cellular Outraged me

First the *** phone breaks - breaks, just breaks on July 4th weekend. I lose all contacts, everything. I call and get Peggy on Mars who says call back Monday (Monday was a holiday). There is no place local to get Motorolo phones repaired. Options - be without a phone and wait for warranty to be denied. So, I pulled the plug and went with anothe provider. Got a bill for $35.00 a month and a half later. Paid it. Now get a past due notice of $20.00 - no explanation. This company ***! Avoid it at all costs! I have been frustated time and time again with them. Mailed the phone (in pieces) back to them and didn't even get a sympathy card - ***.

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Mia120
Las Vegas, US
Jan 30, 2011 6:03 am EST

What happened to you is really infuriating. Good thing I chose Just5 as my mom’s provider. My mom is able to save a lot for her calling plans with Just5. Their offered calling plans do not cost a lot. In fact, it is much cheaper than Consumer Cellular offers. All of their minute plans are good for 90 days so their cheapest calling plan, which costs $10, will only cost $3.33 each month. This company does not also bind my mom in contract, but unlike Consumer Cellular this doesn’t rip her off. I’m really glad we were not easily enticed by the luring offers of Consumer Cellular when we haven’t known Just5 yet.

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11:10 am EDT
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Consumer Cellular Awful customer service/lack knowledge

On May 29, my mother died. I had paid my mother bill up for 6 months. At her time of death she had a credit of 34.19. I call consumer celluar and told that she had died. I told them I could provide them the death certificate and my birth certificate to prove that I was her daughter and only surviving member of her immediate family, my father, her husband died on May 25, 2010. The representative on June 30, told me they did not need that, the check would be sent out in my name within in two weeks. I never receive the check I call back again the first week of Aug, they said the check would be there in 3 days, that came and pasted. I call again and spoke to a very rude and lying representative that said I never called back in June. I told her she was a liar. She said the check was sent. It should not take 2 months to receive a refund check of the money I paid on the account. I receive the check on Aug 30 with my mom name on it. I can not cash the check she does not have a estate and the representative in June was told all of my mom and father accounts were closed and she said would not be a problem to get the check with my name on it.I called today and spoke with a supervisor, and they told it would have to go to a estate which a representative before told me it did not have to I just wish they would give out correct information to customers.

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Scott Shenyo
Whitehall, US
Mar 15, 2016 3:22 pm EDT

Their advertisements are misleading and deceptive. Their customer service associates are not polite, helpful or knowledgeable. I was flat-out lied to with regard to whether or not two different phones I owned would work, first they assured me that they would work, then after several wasted hours on hold, and talking to very unhelpful customer service associated they told me they would not work. Total waste of time.

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12:06 pm EDT
Featured review
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Consumer Cellular - Beware

I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :now you'll have...

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Consumer Cellular Customer Reviews Overview

Consumer Cellular is a popular wireless service provider that offers affordable plans for seniors and other budget-conscious consumers. The company has received generally positive reviews from customers, with many praising its low prices, reliable coverage, and excellent customer service.

One of the biggest advantages of Consumer Cellular is its affordability. The company offers a range of plans to fit different budgets, with prices starting as low as $15 per month. Customers can choose from a variety of data, talk, and text options, and can easily customize their plans to meet their specific needs.

In addition to its low prices, Consumer Cellular is also known for its reliable coverage. The company uses the networks of major carriers like AT&T and T-Mobile, which means that customers can expect strong signal strength and fast data speeds in most areas.

Perhaps the biggest selling point of Consumer Cellular, however, is its exceptional customer service. The company has a team of friendly and knowledgeable representatives who are available to help customers with any questions or concerns they may have. Customers can reach out to the company via phone, email, or live chat, and can expect prompt and helpful responses.

Overall, Consumer Cellular is a great choice for anyone looking for an affordable, reliable, and customer-friendly wireless service provider. With its low prices, strong coverage, and excellent customer service, it's no wonder that the company has received so many positive reviews from satisfied customers.

Consumer Cellular In-depth Review

Overview: Consumer Cellular is a telecommunications company that caters to a specific target audience - seniors and individuals who prefer a no-frills, affordable wireless service. With a history spanning over two decades, Consumer Cellular has established a reputable presence in the industry.

Products and Services: Consumer Cellular offers a comprehensive range of products and services to meet the needs of its target audience. From basic flip phones to the latest smartphones, they provide a variety of devices to choose from. Their services include voice plans, text messaging, data plans, and even add-ons like international calling options. The quality and variety of their products and services are commendable, ensuring customers have options that suit their preferences and budget.

Customer Service: Consumer Cellular prides itself on its exceptional customer service. They offer multiple support channels, including phone, email, and live chat, making it convenient for customers to reach out for assistance. The response time is generally quick, and their representatives are known for their helpfulness and effectiveness in resolving customer issues.

Network Coverage: Consumer Cellular utilizes the networks of major providers, ensuring reliable coverage across the United States. While their coverage may not be as extensive as some of the larger carriers, it is still impressive, especially considering their target audience. Customers have generally provided positive feedback regarding call quality and data speeds, making it a reliable choice for most users.

Plans and Pricing: Consumer Cellular offers a range of plans to cater to different usage needs and budgets. Their pricing is competitive and affordable, especially when compared to some of the larger carriers. The plans provide good value for money, with features like unlimited talk and text, and the option to add data as needed. When compared to competitors' pricing and plan offerings, Consumer Cellular often comes out as a more cost-effective choice.

Device Selection: Consumer Cellular offers a decent selection of devices, ranging from basic feature phones to popular smartphones. They ensure compatibility with different operating systems and brands, giving customers the freedom to choose a device that suits their preferences. Customer feedback on device performance and reliability has been generally positive, indicating that the devices offered by Consumer Cellular meet the expectations of their users.

Contract Terms and Flexibility: Consumer Cellular stands out in terms of contract terms and flexibility. They offer no-contract plans, allowing customers to have the freedom to switch or cancel their service without any penalties. This flexibility is appreciated by users who prefer not to be tied down by long-term contracts. The company also maintains transparency in billing, ensuring customers are aware of any potential fees or charges.

User Experience: Consumer Cellular's website and mobile app provide a user-friendly experience. The website is easy to navigate, allowing customers to manage their accounts, view bills, and make payments effortlessly. The mobile app further enhances the user experience, providing additional features and tools for convenient account management.

Customer Reviews and Satisfaction: Customer reviews and ratings for Consumer Cellular are generally positive. Customers express satisfaction with the company's affordability, customer service, and reliable network coverage. While there may be occasional negative reviews, overall, Consumer Cellular maintains a good reputation and exceeds industry benchmarks in terms of customer satisfaction.

Pros and Cons: The main advantages of choosing Consumer Cellular include their affordable pricing, excellent customer service, and flexible contract terms. They cater to a specific target audience and provide reliable network coverage. However, some areas for improvement include expanding their coverage area and offering more high-end device options.

Conclusion: Based on the evaluation, Consumer Cellular is a highly recommended wireless service provider, especially for seniors and individuals looking for affordable plans and excellent customer service. With a wide range of products and services, reliable network coverage, and flexible contract terms, Consumer Cellular stands out in the industry. While there may be some room for improvement, their strengths outweigh any weaknesses, making them a top choice for many consumers.

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Contact Consumer Cellular customer service

Phone numbers

+1 (888) 345-5509 +1 (800) 686-4460 More phone numbers

Website

www.consumercellular.com

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