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Compass Bank / Estate of late father

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My father died over 6 years ago. Compass Bank would not change the address of record on his bank account even though he had requested it prior to his death. He was living with my husband and I at the time of his death. We had forgotten about the account over the years. It only contained a little over $1,000. Recently, while going through some old papers, we found an old bank statement on the account. We took a certified letter from the probate judge along with a death certificate to the bank. The letter told them to release the funds to me. They said they would send it to their legal department and let me know when I could have the funds. That was on 4/20/07. As of 4/24/07, still no word. They never return my calls. I have to go to the bank everyday on my lunch hour to check on the status. The other banks at which my father had small accounts were very courteous, efficient and released the funds to me the day I presented them with the letter from the judge. I would recommend that no one have any type of account with Compass and they are the most inefficient financial institution I have ever had the misfortune to have any dealings with.

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BBVA Compass Bancshares / Compass Bank Logo BBVA Compass Bancshares / Compass Bank
Customer Service
15 20th St. S Ste 1501
United States - 35233-2000
+1 800 266 7277
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