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Cohen's Fashion Optical / poor service

1 Jersey Gardens Outlet MallElizabeth, NJ, United States Review updated:
Contact information:
Phone: 908-354-1599

Do you know that the Optomitrists within these franchised locations are unaffilliated with the company?
My complaint is that I went back to the store where I received an eye exam and purchased my glasses to get a copy of the prescription so that I could buy some contact lenses. I was told, brusquely, by the clerk, "That doctor don't work here no more...and she took her records with her". When I complained the clerk said, "That's not my problem" and walked down to the other end of the counter to talk to her boyfriend. As I walked out, I heard her say, "Jerk" under her breath! Wow, what a spectacular customer service moment!

How can a store allow a doctor to leave without maintaining a copy of the medical records? Basically they told me "tough luck"...and now i have to start all over again with a new doctor. Well, guess what, it won't be the one currently working in their back office!!

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Fu
  15th of Dec, 2009
Agree Disagree 0 Votes

New Jersey like many states protects the patient by requiring the "optical store" doctor to maintain separate records. Ideally, your eye exam is a "private matter" between you and your doctor- free from the pressures of "just" selling glasses by the staff. Unfortuneatly, doctors who
work with "corporate" locations often terminate their relationship for various reasons. Next time- find an office where the doctor is treated well and enjoys the "location of pratice".

Ru
  15th of Nov, 2010
Agree Disagree 0 Votes

i went to the cohens optical in white plains new york, at the galleria mall.
i see what look like a doctor come out of the edging room and say to the cvounter person, " hold on i am almost finished cutting lenses".
i have used cohens for almost 10 years and i have never seen a doctor cutting lenses.
i asked him his name and he said Dr Dee with double e.
i said thats not a real name, and he said that i could not pronouce his real name and refused to tell me his real name. i believe he was a phony and they use unqualify people at that location. i called cohens and reported it and they said they will look into it. i don't want someone unqualified cutting my lenses

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