Cogeco / internet "upgrade"

Oakville, ON, Canada
Contact information:

Called regarding a billing error, sat on hold 2+ hours, billing issue "resolved". Next bill arrives, billing error not "resolved". Call back, no record of previous call, 2.5hrs total call time more people than I care to count, "resolved" again. 10 minute restart to activate additional data usage as part of billing error correction. 26 hours later, 3 calls averaging 1.5 hours each, no update available, it's in "pending activation status" according to tech support: call back tomorrow. Support line gives a busy signal for 4 hours straight? I didn't know busy signals still existed on a phone... Where am i? 1980?

May 29, 2018

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