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Coaster Furniture / Scam and cheating!

2-5 817-300Arlington, TX, United States Review updated:
Contact information:
Phone: 817-303-7735

None of them barely speak English, the products suck and even though they say they will return the products, they will not. In order for them to return anything you have to bring the products to them. How are you suppose to load up a sectional couch? I asked them to come and get it and they refused. I wouldn't recommend them to anyone. Go to someone who is reputable and who has great customer service.

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  • Am
      28th of Mar, 2008
    -1 Votes

    I totaly agree just recieved the coaster sectional suite same one, and it is small, made of cord. the only I purchased it from another on line web store.
    its horrible. realy cheap looking im tring to ship it back but so far they havent replied, with a shipping number im going to be well out of pocket time i include the shipping and the 20 percent handling charge but guess what if i took a picture of it i would not be able to sell it on e bay.
    I have also noticed the coaster company have pictured the suite with a wide angled lens so it looks much more bigger and better than the real item.
    absolutly nothing like the westwood sectional that i purchased.

  • Ha
      1st of May, 2008
    0 Votes

    I purchased 2 swivel recliner chairs through Rooms by Us. The weld broke on the base of one of the chairs. Looking at it, it was only spot welded. This chair is used, not abused and the fabric should wear out before the frame. Called Coaster and was told to deal with the dealer.

    I will be back to give an update. Glad I found this blog.

  • Le
      28th of Jul, 2008
    0 Votes

    STAY AWAY FROM COASTER! I purchased a futon frame less than a year ago and it broke. I forwarded a picture to the store I bought it from and they told me that Coaster refused to replace it based on where the break was. They insisted that it broke because of "excessive force". I am not obese. I don't have kids. I didn't use the futon as a trampoline. There is no logical reason why it should break aside from it being defective. I contacted Coaster directly to bypass the furniture store who was useless and their "customer service rep" gave me the runaround and I ultimately ended up exactly where I started: NOWHERE.

    This furniture is cheap. I should've made a futon frame out of cardboard. It would've lasted longer!

  • Aa
      26th of Jan, 2009
    +2 Votes

    How can I purchase from Coaster directly? I purchased furniture in the past for staging homes and it was just fine for that and alot cheaper. Can anyone provide me with info on how to contact them directly to order furniture?

    Thanks a million

  • Cu
      26th of Aug, 2009
    -1 Votes

    don't buy their futon, especially their wooden ones...they are junk and they will break. I tried to deal with them after the glue came apart of the frame and they just would not hear about since I was only 2 months past the year anniversary of purchase date. I would say NO to any other futon from them. The model number was 5137...bad bad choice if you go with them...check the picture tell a millions words.

  • Pm
      30th of Aug, 2009
    +1 Votes

    I agree with the quality statements above on Coaster Futons. They are garbage. Made in Vietnam and absolute junk! I had my first one replaced by the retail outlet I bought from and the 2nd frame broke again. The wood is not one piece. It is glued crap! The frame broke at a glue joint. I will buy something made in the USA now. I will not even waste my time with Coaster. I would like to dumb this piece of shi#&%&7867 on there front lawn thou! Stay far away from this crap for sure!

  • 9n
      28th of Oct, 2009
    +1 Votes

    I purchsed a dining room table from Loft Living made by Coaster. The chairs came damaged with scratches and the table with a huge chip and crack on one end. The furniture looks great but the wood seems very soft and obviously will not survive day to day use.

  • Jo
      22nd of Dec, 2009
    +1 Votes

    Well i purchased mattresses from Canales Furniture and they actually saved me 800 Dlls i got what i need it and there sales people are really nicce, i dont know why people are complaining, when in reality there doing us a fovor of helping us save money i also recomended my friends and they all love the quality of furniture. Not to long ago i purchased a living room set that i couldnt find anywhere else and it was in a really good price.

  • Da
      1st of Jul, 2010
    +2 Votes

    has anyone bought pieces from the Coaster Sahara collection. love how the Sahara sleigh bed looks...but worried that buying it will be a mistake. please help.

  • St
      21st of Feb, 2011
    +2 Votes

    First of all you wrote "none of them barely speak English" already that sounds like you dont even know the language. Second if you go to Pep Boys and buy a starter and its no good are you going to tell them to come and get it or are you supposed to bring it back? I bought a Coaster Ronan Sectional and so far its absolutely perfect, if you cant bring it to them im sure theres other alternatives to get it there like borrowing a friends truck or paying a company to deliver it, while those arent free its just not the manufacturers job to come and get it if it breaks. Just want to point those things out to the other readers.

  • Pa
      3rd of Sep, 2011
    -2 Votes

    To the last post...Pep Boys does not deliver parts initially, so your analogy is inappropriate for furniture circumstances. Furniture however is delivered intially so it's only appropriate to compare the return process to other furniture stores. I have bought furniture from over 10 places throughout my life and I have had to return furniture to 3 places; all 3 places picked up the furniture. If a company misrepresents an item, I have hard time believing that I should have to pay for their dishonesty. All 3 of those returns were for furniture that I only saw online; I highly recommend only buying furniture that you have seen in a showroom or store. Ultimately, if furniture is get what you pay for. If you really want to save money, invest in better quality furniture and you will not have to replace it for 10-20 years.

  • Ma
      23rd of Oct, 2011
    +1 Votes

    Why isn't anyone calling the better business bureau on this company? T his company is a total joke and should be out of business!

  • Mi
      27th of Mar, 2012
    0 Votes

    Has anyone purchased the Carson leather sofa and love seat. They look great and I spoke to a sales person and I can get it in a week. I'm looking at photos but I am going to see it in person at their store too before buying.
    I'm concerned about their no return policy w a warranty w a third party. The major concern is the third party delivery company I've had many pieces damaged over the years by the delivery companies so I may get a friend to pick up with a rented truck...Any comments are welcome:)

  • Dn
      12th of Dec, 2012
    0 Votes

    I am having the most horrible experience with coaster and its delivery company mercantila. I purchased a dinette set off line from zoostores on 11/09/12. The set was scheduled forr delivery on 11/26 but was not actually shipped until 12/5. It was scheduled to ship on 12/7 after the 11/26 shipping date was changed. I was out of town and since they don't require a signature upon delivery I was told by fed ex that my dinette set could have just been left on my doorstep. I forund a neighbor to place a note on my door forr fed ex so that they would not leave my set on the doorstep. Well I finally received the set only to discover that when I took it out of the box it was broken into pieces. I am soooooo upset and out of patience with this company. I called to report that the item was broken and unusable and they told me they would get back to me through email in 2-3 business days. It is 12/12 and I still haven't heard anything yet. On 12/10 I called back and was told to send pictures which I did but still no response. I went so far as to call coaster and was rudely told that i needed to deal with the buyer I purchased from even though coaster is the manufacturer. I will never ever purchase furniture on line again. I would ask for a refund but every review I have read abut their refunds says it takes weeks to months to receive. Meanwhile my children are eating meals on the kitchen floor. PLEASE beware of theses companies I have mentioned above. They will make your life miserable and their customer service really SUCKS. below are just some of th pics I sent them to evaluate if I should be shipped a new set. The whole piece of wood on the bottom of the table where the legs would connect is brocken into four pieces and completely disconnected form the table. This is how it was upon delivery!!! BEWARE

  • Am
      6th of Feb, 2013
    +1 Votes

    My brown microfiber sofa started falling apart not even a year after purchase. The stitching was extremely weak and the cushions are completely deformed not even 3 years later. I cannot believe I wasted my savings on this p.o.s. Never buy furniture online and make sure you get paperwork. I didn't receive any and now I know why. I was scammed!

  • Do
      11th of Feb, 2013
    0 Votes

    I wish I would have researched this company before making the purchase!! I bought a Coaster futon from Rooms Furniture in Houston, biggest mistake. It smells, and within the first week one of the springs fell. (we are not heavy set people, nor do our children jump on our furniture). Rooms furniture will not take responsibility for it, and after reading all this I guess Coaster furniture will not either. They are very misleading, this is not "Fine Furniture", there is nothing fine about it. I will never purchase furniture from a catalog again!

  • Et
      13th of Feb, 2013
    0 Votes

    I wish I wasn't so eager to buy sofa set & done some research. Paid $811 & online pic is so misleading. My set smells like a ”tire shop” & hard, all they can say is ”it's new, it shouldn't” ect.. I'm so disappointed... Live & Learn. Bought it in MESQUITE, Tx

  • Cr
      30th of May, 2013
    0 Votes

    I am dealing with them now on a two year old kitchen set ($1400) and two chairs had legs bust over the weekend, my daughter on one who has scratched and bruised ribs and I sustained a lot of paint (from the chair) and scratch damage to my wood floor. Sunday eating breakfast my front chair leg went and I have injuries to wrist, back ribs, tailbone/hip. I had one person at this company tell me well it is two years old! 6 chairs used by 2 people 90% of the year, our girls are out of the house and visit several times a year as they live out of state. We won't sit on the chairs now, its crazy the wood just splintered and a front leg gave way with no warning, they didn't wobble seem weak or anything like that. Waiting for a manager to call now but doubt I'll have any better luck then with the person that answered and kept saying its over a year old. No customer service here and for sure I will make sure to never buy Coaster again.

  • Gu
      3rd of Jun, 2013
    -1 Votes

    After reading these posts, it seems that the retail outlet that many of you purchased your furniture from failed to provide professional customer service starting from the assembly of the products to delivery of the products and follow up service of any issues after delivery of the products.
    It is basic retail customer service that you are all really searching for.

  • Gu
      3rd of Jun, 2013
    -2 Votes

    Also it's a good thing to remember that if you are breaking furniture, you may want to put down the cheese steak & fries and eat a salad ... Just throwing that out there

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