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J.D. Byrider Customer Service Phone, Email, Contacts

J.D. Byrider
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1.9 196 Reviews

J.D. Byrider Complaints Summary

46 Resolved
148 Unresolved
Our verdict: When using services from J.D. Byrider with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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J.D. Byrider reviews & complaints 196

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12:34 pm EST
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J.D. Byrider automobile price deception

I recently purchased my 2nd vehicle from the above, thinking that they weren't going to screw me over and after I hit a deer, boy was I wrong! My Insurance company didn't cover entire amount because the price had been jacked up over $5000 what it was worth! Now I'm a single mother of 2 trying to find out how much is still owed (no one will give me a straight answer, ) so that I can try to find a car dealer that won't take advantage of my situation, I'm just as frustrated with myself, but I can't believe these people can sleep at night knowing what they do to people! I already work an ungodly number of hours, now I have to figure out how to add more with no car!

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J.D. Byrider unlawful and unprofessional business practices

On Monday September 30, 2013 approximately 2pm I had a missed call from CNAC which is the company who financed my car. I returned the call to see if something was wrong. I found out it was about the car payment. She stated we spoke on Saturday missing the payment by one day. She then said I advised I would be in today September 30th same day I received the call. I told her I didn't remember but I've been overwhelmed and maybe it did slip my mind but she immediately started yelling and being very defensive about me not making the appearance yet. I told her the day was not over but I would check something and call back right away. So I did and said yes I has a payment due 2 days ago but I always pay on time and this was the first time it slipped my mind. I tried to explain I had been ill and a lot was going on and I may have forgotten. She continued to yell and talk over me saying "you know when your payment is due so I shouldn't have to call and remind you"! Very disrespectful! I explained I was 48 and an adult and I did not appreciate her tone. She continued so I told her I would be there in a few minutes. I never made a late payment prior to the 2 day late payment this month. She is the kind of person that would make anyone say I would not do business with them again and would not recommend them either. I realized she was not professional when we called to speak to the salesman who took care of me the day of my purchase and response was "we let him go"! (Fired) but I did not think anything of it. I was advised by many not to deal with them but I did. I have always made my payment on time and I have always been polite. Anyone there would vouch for that. This is how companies lose business. Treating their customers like thieves. Well the end result was I made my payment even when she continued to be arrogant that day and I told her all she had to do was remind me not yell at me and I would have gladly gone and made the payment like I did that afternoon. I'm actually afraid of doing any business with them again or retaliation on their part for me standing up to my belief. You need to give respect to receive it. Glad that with my heart condition I left to avoid further ridiculous argument which could have been avoided if she were human and logical. Just to think she was a boss. Even some employees are disgusted by her arrogance.

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7:24 pm EDT
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J.D. Byrider beechmont ave

I bought a 2006 Ford Explorer. I had the car a little over 2 months I got laid off my job and did everything I could to pay all my payments on time! And never missed one payment! I did however lose my Insurance. CNAC called me because i lost the insurance and I told them the truth. I told them I was going to borrow money to pay it and I'd have it in no time. The next day my payment was due and wasn't taken out of my account so I called them they told me to go to the dealership and pay it so I did when I got there they told me to give them the keys that they didn't want my payment because I lost my job and had no reliable income I told them I had a new job and they said well bring in proof of income after you are there for a few weeks. Only they lied they later called me to tell me I can come back and get a different car after I have a job that they couldn't hold that vehicle. I know I was wrong by not carrying insurance but the fact is they just want your money and look for every excuse to get your car back I paid over 3000.00 on the car already and now I'm suppose to go sign a mutual agreement saying I don't owe anything on the car yet I'm out of my trade in car and all the money for the "deferred down payment" please please stay away there is good places out there that actually care for you and your problems not jd byrider there no good pos

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Nikie
, US
Mar 22, 2016 8:33 pm EDT
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Chris was great however this location is by far the worst. I was approve from a different location but they did not have what I was looking for. So after calling to make sure I could get into the truck I wanted I drove over an hour to get here. The amptomspher was not inviting. As I said Chris was great. After waiting hour I spoke with finance for him to skip ALL steps they say they use for financing and became very judgmental of my credit report. He asked very personal question that had absolutely nothing to do with the process. Then after waiting I was told I had to put down a large down payment as well as a trade in. I have no vehicle to trade but yet they still requested one. I even showed proof of what their other dealership requested and they still requested that amount with a trade. How can I trade in a car I don't have. Stay away from these people. Very judgmental

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10:26 am EDT
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J.D. Byrider vehicle problems

To whom it may concern.
My name is Arthur Backman and I have purchased a 2004 Chevy Trailblazer from JD Byrider back in August of 2012. I have multiple complaints about this vehicle that I am paying way too much for. They key switch button inside the steering column broke and I had to take the lower assembly off to get my key to come out, the 4 wheel drive makes a huge bang when engaged, the stereo speakers don’t work half the time, every time you put on the a/c or defrost the car stalls and dies, the a/c don’t work, the bells inside the car to warn you of things don’t work half the time, basically the car is falling apart. This is the only vehicle that my family has and I am not working right now and don’t have a dime to get any of this fixed. If JD Byrider stands behind all of these vehicles they sell, then surely they will fix all of these problems for me. Any questions please feel free to call me at [protected] or email me at [protected]@yahoo.com thank you.

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deshondra rolla
Hillsboro, US
Aug 08, 2013 9:58 pm EDT

i am 8 1/2 weeks pregnant and they have called me over 50 times as i was on bed rest after telling them that they will not stop they sold me a car that is a lemon charged me triplebthe price..

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12:09 am EST
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J.D. Byrider not a complaint

my name is kim l. cooper, I dont have a complaint, I have a complament, I purchased my car from jdb on 7/11 and I wanted to let everyone know that I was given the best service from the purchase of my car to the service dept. I have not been mistreated in anyway, I still have my car, I havent missed a payment, its a 06 sebring, I keep the maintainance up on it, I had the alternator to go out on it, they replaced, it was under warranty so money out of pocket. I just wanted to say thank to jdb of sherwood, arkandas for your excellant excellant service.

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7:58 pm EDT
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J.D. Byrider deceptive sales practice

J D Byrider are professional scammers.When you first arrive to inquire about a vehical they can give you a price right up front.They tell you that they have a program and how you have to speak to the finance department first.(CNAC) . Come to find out in many areas of the purchase contract JD Byrider is D.B.A (doing business As) CNAC.They give you the impression that CNAC provides the funds like any other auto lender do for the purchase of a vehical.I now realize that CNAC is nothing but a 3rd intenty that is involved soley for collecting payments from their customers.In trying to negotiate a lower pay off amount with the GM of that location, He told me that CNAC needed to get their money back with interest for providing me with the loan.The problem is that do you think in auto lender will pay $12, 000 for a ford taurus that was 6 years old.Back to the day i boght the car. the salesman advised me to make my payments on time for 2 years then trade out of it, once i re established my credit.With 1 year and months in the car its been hard to trade out because the negative equity is ridicolous.Its like i am trapped staying in the car for the entire 3 1/2 years.They seem like they dont expect any one to trade the car in, so when you request a payoff amount, they are not sounding to enthused bout handeling the car.Please dont be like me and many others and ignore the hundreds of pages of bad reviews nation wide.Save your money, time and heart ache

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8:56 pm EDT
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J.D. Byrider auto scam artists

Purchased a car May 1, 2012.

Car required service almost immediately. Spent most of a day in the service department fixing all that was wrong. When we tried to leave the starter blew up and had to be replaced before we could leave.

The same check engine code came on a second time. The company could not make reasonable arrangements to repair the car. Then the company decided to repossess the car because we could not take the payment to the office over 100 miles away ( the car needed service still ).

The owner of the business spoke for eight and a half minutes as I walked home from work to meet his repossession people. Even called me a second time to ask for my ATM card number. Of course cash was not acceptable to these folks.

In the process of calling 78 ( yes 78 ) times to the owner who suddenly forgot how to answer an incoming call the repossession people got restless and decided to drive over me in the process of leaving.After successfully spinning the driver's rear tire on my foot, locking the car on my foot, and spinning the tire off they finally left.

You tell me - the kind of company you want to deal with ?

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Tiffany Maddox
Sale, US
Apr 07, 2013 9:38 pm EDT
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Were dealing with the same jd byrider.our cat also needed service a week after we got it.kept having problems with it.there service people did not know wat they were doing.well in march we missed one payment n 4 days later they reposed it.n the only reason we missed a payment was bc the lady in the payment office didn't change our payment schedule like she said she would and we asked her to.

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J.D. Byrider car I bought

I bought a pontiac grand prix from jd byrider, have since paid car off, when they tell u that they are going to report your credit, its a lie, in my credit, nothing comes up that i paid this car off for three years, the car lasted about 2 yrs than it starts falling apart, all they do is give u a song and a dance, with every car on the lot has at least 100, 000 miles on it, the man in charge of cnac in cranston, use to be a drug dealer, now he thinks his ### dont stink, stay away from that place, they can talk the talk, and walk the walk, hopes this helps al least one person thank u

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apps44cal
Baltimore, US
Aug 02, 2012 12:36 am EDT
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I totally agree with you. I had an issue after I refinanced where they took a payment out of our bank account AFTER we already paid the car off in full twice. (the first time the idiot forgot to sign the back of the check.)
So here we are still dealing with them after we've already started a payment on our new loan lol
They know it's wrong and they justify it by saying if you have bad credit you deserve it, but you don't!

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8:08 pm EST
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J.D. Byrider raggly cars

i bought a car there on Wednesday the car quit the Saturday. Left me out walking in the rain and cold around 1am. they towed the car only to find out that the engine was gone. The assured me that the car was in good condition and that they had inspected it. then they had the nerves to tell me that it would take a few days to get the car running and that i had to ne patient. patient my eye. i had already missed a days work, trying to get someone to tow that piece of junk. they would not give my money back, put me in another clunker that quit, then had the nerve to tow it when i was only one day late. they just want your down payment, and keep reselling those raggedly car only to get them back. with a bogus tow. No matter how desperate you are DONT DO IT!

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3:06 am EDT
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J.D. Byrider crappy car

Never in my life have I ever felt so ripped off. These wolves seek out consumers they can manipulate and take advantage of and its really unfair that anyone should have to continually be decieved by this company. The car always have problems but they never see it so they say but I don't believe they even try to fix it only keep your car all day to pretend, but trust they gone get the car note and try to act concerned its all a scam.

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1:40 pm EDT
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J.D. Byrider my expierience.

I am a dissatisfied customer of the Mansfield, Ohio store.

Recently, I was sent an e-mail by the manager of the store thanking me for my business.
My response stated that I was not a satisfied customer.

Today I received an invitation to take a survey from JD Byrider. As I read the survey
questions, it became clear that the survey was worded in such as a way as to provide
only positive responses. I did not complete the "survey".

Here is an honest review of my experience with JD Byrider of Mansfield, Ohio:

The "service" department I would rate as poor. The few repairs I entrusted to them
resulted in sub-rate work. Other items that the shop manager promised me would be
done never were. I finally got in touch with Mr. McPhee (franchise owner) about this.
There was never an apology or admission of wrong doing. He did refund most of the
money I was scammed out of for the "service" contract once he became aware that
I could prove my allegations. In addition, the few "repairs" done by JD Byrider of
Mansfield, Ohio had to be corrected at my expense. On one occasion, they left out
screws and other fasteners when reassembling the steering column of my car!

I was told by JD Byrider that my vehicle had never been in a collision. This is not true.
I am now prepared to prove that, not only was my vehicle in a major collision, but also
that JD Byrider knew of this before selling me the car.

The car wasn't prepared for sale at all. It hadn't had the "tune up" that JD Byrider
of Mansfield, Ohio promised. It wasn't even clean. At the last minute, a man they
called their "detailer" did a quick wash and buffed the car with a stripping compound.
This left the paint dry and unprotected. Once I received the car, I spent six hours
cleaning and detailing it at my time and expense. The car will require body work
and a paint job to fully rectify the problems.

After the six hours of detailing and cleaning, I found that the car needed an oil
change, a transmission filter and service, a new fuel filter, a new cabin air filter, a new
engine air filter, a supercharger oil service, four different sensors, new spark plugs and
spark plug wires, outer tie rod ends, brake shoes, water hoses, and two belt pulleys replaced.
All of this I paid for. And this isn't the end of the mechanical issues. There are other
issues that I am addressing. These include issues with the suspension and electronics
systems of the car.

As for my credit, it is only fair. And it won't be adequate enough to buy a car or a home
even after I have paid off the huge price of the car. In short, the promises of JD Byrider
of Mansfield, Ohio were not true at all. Not only was I not provided a quality car, but
my credit rating won't be worth anything practical when it's all over.

In my opinion, all of these failures add up to one thing - fraud.

I noticed in the "survey" a question asking me if I had learned to be financially responsible.
This question is infuriating considering the practices of JD Byrider.

Does this answer your question?

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J.D. Byrider work not completed

My name is Willie Gresham, and my phone number is [protected] and E-mail is [protected]@yahoo.com My complaints are I took my Ford windstar to JD Byrider for service. They installed a engine, But they left things incompleted, I took it back the first and Mr. Darious told me there was a problem with my exhaust system, And he said they fix it at my expess, so I took it to another shop and the problem was my check engine light was on the day I pick it up, And it wasn't my exhaust system, tyhe sending unit wires wasn't pluged back in and it is costing me money to go over my engine and geet things done that they left undone, And today Iam having another problem the they fail to do. They didn't put my water pump hose back in it saddle and it layed on the exhaust manifold and burn a hole in it and Iam having to replace it. Mr. Darius lied to me on serveral occasions about the time my vehical was to be repair and that went on for about six weeks, until I went up there and spoke with him face to face. Iam looking forward to hearing from someone in the complaint division in the near future Thank you.

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7:54 pm EDT

J.D. Byrider please stay far away fro this dealership

This was my first car I was buying from a used car dealership, & i went in there blind & they knew it! I picked out the car I wanted @ from the first week I had problems with it. Half the time the car was un drivable & or in the shop for repairs but they would make sure my car note was paid every other week. I was driving home from work one afternoon when the car finily died! It was smoking & I had to have the tow truck come in. Can you beleive they tried to tell me someone broke into my gas tank & filled it with some bleach & some other cleaning fludis. I didnt have an enemy in the world & couldnt beleive something like that could happen. I mean I just drove the car across the city right before i broke down, & I do know that if there was bleach & other cleaning stuff in the gas tank my car would of never made it as far as I took it that day. I had to pay them $900.00 for them to fix everything. But that was just the biginning of my problems. About 9 months after I got the car my transmission went. It was gonna cost me so much to fix but the fummy thing about that is right before my warrenty was up I took the car in to the shop & had them look at it cause I coyld tell something was not right, they said "it was good, the trany was fine" not even 1 week later it went. I then had it towed back to them & told them I would not pick it up until the car was fixed & fixed RIGHT! I got a letter in the mail stating if I didnt pay the $7, 000 i owed they were gonna sell my car. The nightmare is that when I went up to the dealership every car on the lot was gone & there wasnt even a chair in the office. They were CLOSED! for good, Went out of Business, dont no where my car is bu tIm working on that now. Please stay far away fro this dealership.

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Cynthia Beyer
, US
Apr 21, 2011 10:48 pm EDT

This was my first car I was buying from a used car dealership, & i went in there blind & they knew it! I picked out the car I wanted @ from the first week I had problems with it. Half the time the car was un drivable & or in the shop for repairs but they would make sure my car note was paid every other week. I was driving home from work one afternoon when the car finily died! It was smoking & I had to have the tow truck come in. Can you beleive they tried to tell me someone broke into my gas tank & filled it with some bleach & some other cleaning fludis. I didnt have an enemy in the world & couldnt beleive something like that could happen. I mean I just drove the car across the city right before i broke down, & I do know that if there was bleach & other cleaning stuff in the gas tank my car would of never made it as far as I took it that day. I had to pay them $900.00 for them to fix everything. But that was just the biginning of my problems. About 9 months after I got the car my transmission went. It was gonna cost me so much to fix but the fummy thing about that is right before my warrenty was up I took the car in to the shop & had them look at it cause I coyld tell something was not right, they said "it was good, the trany was fine" not even 1 week later it went. I then had it towed back to them & told them I would not pick it up until the car was fixed & fixed RIGHT! I got a letter in the mail stating if I didnt pay the $7, 000 i owed they were gonna sell my car. The nightmare is that when I went up to the dealership every car on the lot was gone & there wasnt even a chair in the office. They were CLOSED! for good, Went out of Business, dont no where my car is bu tIm working on that now. Please stay far away fro this dealership.

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6:58 pm EDT
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J.D. Byrider jd byrider should be able to do something

I got approved for a car in Sept.2010 within the first 6 months my vehicle had to go in the shop 5 times and they claim it was something minor or there wasnt nothing wrong with the car. I knew something was wrong with the car, the check engine light had came on 3 times.When i called to make an appt. it takes forever and then they have your car all day. I am married and have two young kids but my husband is away in the army and we only have one car.Now my car check engine light is back on, the car is shaking which i told customer service it was doin that before, the car is not drivable, when trying to accelerate the car slows down, i also mentioned the brakes were bad on the car they took it in claimed it was nothin wrong with them, when i step on the brake i shouldnt hear squeaky noisies and i heard that when i first got the car.Now i have relocated to another state so i have to pay a 2hr. tow the closest location for this car that has been giving me trouble for almost a year (since i had the car).Like i said i am alone at home with 2 small children my husband is away in the army and this is the only vehicle that we have, what are my options? how will i get around with no car?Why does jd byrider continue to fix on broke down vehicles instead of giving the customers the options of refinancing another vehile.I wanted to give my car back because of all the problems but it still goes down as a repo, i dont agree with that.

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J.D. Byrider mechanical pro8lem

while cleaning out a car I got from jd byrider over a year ago, and am forced to surrender due to lack of finances to continue paying for it, I found a vise grip caliper tool still attached to the driver's side rear strut. the tool has as much rust and wear on it as the strut, and since this is the first I have heard of it, I have to assume it was on the car before it was made availa8le on the sales lot. does this 8reach or void the contract on our part or theirs? also I was sold a car that doesn't have the weight allowance for myself or my wife and not warned a8out it at the time of sale. that and they knew I had no jo8 or income at the time of the sale and they still gave it to me. I offered no proof of income or employment. does any of this void the contract?

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J.D. Byrider junk van

i bought a van from jd byrider in merrillville ind, The driver side window didn't go up and down correctly, i did tell them they said to call and make an appt. and they would fix it. then the rear winshield wiper would'nt work and it was raining on the inside of my van. both of these problems were fixed but then the van started to jerk when it would shift into gears. they looked at it and said they could'nt do anything, unfortunetly your gonna have to wait until it gets worse befor we can tell what it is. the brakes we thought were grinding so they looked at that and said there was a bunch of dust but the brakes were fine. It is still grinding and now the front end is making noise like rusty springs, especially when turning. i am currently waitinf 3 weeks to get the oil changed. I made the appt. the week befor last to bring it in tomorrow.needless to say it would have been 500 miles past due if i had waited.And the engine light keeps coming on we took it to auto zone they hooked it up and the throttle sensor is bad-not covered by the warranty. Thus vehicle is falling apart befor i can even pay for it.We had to sit in that office for 4-5 hrs listen to the speal they deal out, pay way over what u should, nothing it seems is covered by the warranty atleast this part isn't and we have had this van for about 3 months now. I would'nt refer anyone to this place. It's over priced, hyped up to the max, they make u feel like your getting a great deal and all your getting is robbed and taken. We were lied to and I don't think that is anyway to do business.The waiting list to have anythink looked at is weeks long and they're are no rental vehicles offered by them. To be without a vechicle because they r selling lemons is not right. I hope whom ever the person is that owns these pklaces really listens to what our complaints are and does something about they way these dealers are running these businesses. It sounded good but we got taken instead.

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J.D. Byrider Scam Artists

I just purchased a 2004 chrysler sebring with 89995 miles on it for 11, 939.00. I put 800.00 down with a deferred paymt of 900.00 total 1700 down. I had to do 4 paymts of 225.00 bi-weekly for my deferred down paymt and paid 3 on time no problems, the job that I work at required that we do overtime hours 8am-8pm 04/18/11-04/23/11 and my last paymt of 225.00 was due on the 22nd of april and they close at 8pm, I stated to them them that I could not make the paymt until monday 04/25/11 until my regular schedule hours 8am-5pm that way I can make it to pay them before 8pm. I was asked if they could take it out of my bank acct, which I was having issues with. I explain to them that my bank acct was blocked for unauthorized transactions going on in my acct and I would have to walk in to make the paymt. They stated that they could not do that and for me to bring them the car! I feel like that they are targeting people with bad credit, and are easy to repossess the cars to make customers credit worst. They are not willing to work with you and very rude to people. I myself a collector know how they are doing things, so I am suing for my deposit, deferred paymt, and for harassment. Anybody out there is struggling because of jd byrider please message me your contact information so we can do this together and shut them down!

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J.D. Byrider refusal to give me money back

i bought a car from these people and the second day i got it, it broke down while on my way to work. i then had the vehicle towed there to the place and told them i want my money back and to cancel the contract with this loan. and according to them they stated that there was no way they could do that and that i could not get out of the contract. that if i have the car or not they will garnish my wages till the loan is fufilled. it seems to me that there has got to be some way for me to get out of this contract. anyone who can help me would be appreciated much. i am a single mom on a tight budget.

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J.D. Byrider rip off and poor sales practices

Save yourself - do not buy a car from this company! When you are approved to buy a vehicle, they give you three different vehicles to choose from - each one being worse then the last. Then they over inflate the price of the vehicle by over 400% and tell you that it's not a car loan, but a "program". You end up paying for the vehicle at least 4 times over. Save yourself and your wallet.

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apps44cal
Baltimore, US
Aug 02, 2012 2:00 am EDT
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These people are ### sucking no good liars! They got mad because I refinanced for 10% interest instead of their 21%! I didn't have bad credit like they lead me to believe when they pulled up my credit score!
People, do not go to JD Byrider! You will be sorry when you're paying double what your car is worth and no dealer will refinance (like I did) or trade it in because it lost so much value compared to what you owe on it. They do this on purpose to keep you trapped hoping you'll default on your loan and they'll repo the car and sell it again!
My point is don't go there. There are other ways. Before you do anything clean up your credit and even if you have to wait, it'll be better than having a car and then having to get bent over backwards and squeezed dry. Check and see if your credit is as bad as you think. Even if you get a high interest rate it shouldn't be boldly ridiculous.
I don't know why smart people keep falling for this age old bottom feeders who prey on the desperate because THEY are desperate. It's a cycle.

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fdaythbd
, US
Dec 28, 2011 8:24 pm EST

to sickens be you are so stupid they ask these questions to insure they can afford it as an example if they make a 400 a week but spend 350 in bill or whatever chances are it makes sence not o finance them because they cant afford it this is why the market ended up the way it is because companys were putting people in loans they couldnt afford

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11:55 am EST

J.D. Byrider Pulls illegal stunts

I recently fell behind on my payments. For those of you that have criticize others on here, let me make one point, and that is that I did always make my payments, and fell behind due to a medical condition that kept me from work and drained my savings. I called CNAC, and advised of the situation. I tried to work with them, offering partial payments, but was declined. CNAC stated that the only option is to make the total payment. CNAC then began harassing me, acting as if I was dodging them which was NEVER the case. The contacted friends and family members, my place of work, and even called my neighbors. The would call their homes, cells, and places of work. I even was advised that CNAC had stopped at my neighbors to get personal information about me. I asked several time to stop the harassment, but they advised that they have every right to call, and stop at the residency, of anyone they want to contact me. Again, I NEVER dodged their calls, and always returned calls that I missed. I finally was able to pay the past due balance that was owed after returning back to work, and getting my Federal tax return. The local office closed recently, and the nearest office is now 45 miles away. They demanded that I drive the 90 miles, round tip, to drop off the payment. They offered to take the payment by phone, but will charge a $5.00 fee, plus I know that they keep my cc# info and do not want to take a chance with these people. They also offer a auto pay, but again, I do not trust these people. I sent the payment to them via certified mail. Enclosed in the envelope where two money orders, a letter giving official notification to discontinue calling my friends, family, and neighbors about my account or to get info about me, also a SASE so they could send a receipt for the payment back to me. The letter was received by CNAC the very next day, and two days later I received my SASE, but enclosed was a receipt for less then what I had paid. I also received a letter advising me that my car insurance had been canceled and needed reinstated. This did occur and was due to my financial problems. It had been reinstated, but CNAC had not received notification. Immediately called CNAC and was advised that they did receive the full past due payment, but that they said it was my fault that I didn't get a receipt showing full amt. REAS: I sent 2 money orders and only one SASE! That makes no *** sense. The advised that they will send the other receipt. i also advised them that the insurance was reinstated, and that I will fax the info to them, but due to my work schedule, would not be able to do so for 2 days. I later receive a voicemail message from CNAC and I was advised that they would send the receipt but not until I send the insurance info! I immediately called the BBB regarding this issue. Was advised that they are required to give me a receipt for payment and that I had gone above and beyond by sending a SASE. I called CNAC and advised that I had called BBB and filed an official complaint, That I will not tolerate being bullied by them, and that until they send the receipt for my last payment, no future payments would be sent. I placed the payments in an account, and planned on sending a copy of the receipt to them. Before I was able to do so I received a call back advising that the receipt has been sent to me, and apologized for their actions. I also learned that the FAX number they had given me was no longer in service (I'm wondering if they didn't pay their bill). Since then, the insurance info was sent, I'm up to date on payments, and I haven't received any further calls (and neither have my friends, family, and neighbors) I recommend NEVER getting a car from JD Byrider, Never get financing from CNAC! I know I wont!

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R Allison
Florence, US
Jul 31, 2014 10:32 am EDT

I am tired of the bottom feeders like these guys. I may have to pay for my mistakes, but I will do everything I can to keep anyone else who will listen from doing the same!

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Kristy12
n/a, US
Oct 27, 2012 7:47 am EDT

@ apps44cal
Jd byrider and CNAC deals with bad credit then good they go by your Vico scores they are target/ attach to a Vico score of 520. They love that score. They target people with bad credit. Because the lower the score the more they sock you with payments. Car notes at Jd byrider is usually bi weekly not once a month they do that so they can get the value of the payment. They collect it and divide a portion goes to the manager of the location and a portion to your loan officer and the rest to the bank.

The over pice the car blue book for one thing to make extra money to keep them in business.
I used to lease a car my friend who works for the location i went to let me know this how the company works. The company also takes the car to aution when it is not being paid for and handed in. The amount the bank gets from the car aution and the amount is still owed they said you have to pay for that.But normally the car will sell at aution for all the amount they are looking for they will try to clean the car up and triple sell the amount of the car then it is worth to get rid of the car.

They buy cars and sell cars when they are not being paid for at the aution it is a guessing game when getting a car at the car lot at JD byrider.

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apps44cal
Baltimore, US
Aug 02, 2012 2:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

These people are ### sucking no good liars! They got mad because I refinanced for 10% interest instead of their 21%! I didn't have bad credit like they lead me to believe when they pulled up my credit score!
People, do not go to JD Byrider! You will be sorry when you're paying double what your car is worth and no dealer will refinance (like I did) or trade it in because it lost so much value compared to what you owe on it. They do this on purpose to keep you trapped hoping you'll default on your loan and they'll repo the car and sell it again!
My point is don't go there. There are other ways. Before you do anything clean up your credit and even if you have to wait, it'll be better than having a car and then having to get bent over backwards and squeezed dry. Check and see if your credit is as bad as you think. Even if you get a high interest rate it shouldn't be boldly ridiculous.
I don't know why smart people keep falling for this age old bottom feeders who prey on the desperate because THEY are desperate. It's a cycle.

J.D. Byrider Customer Reviews Overview

J.D. Byrider is a reputable used car dealership that has been in business for over 30 years. Our customers have left numerous positive reviews about their experiences with us, highlighting our exceptional customer service, quality vehicles, and affordable financing options.

Many customers have praised our knowledgeable and friendly staff, who go above and beyond to help them find the right car for their needs and budget. They also appreciate our transparent and straightforward approach to pricing and financing, which makes the car-buying process stress-free and enjoyable.

Our vehicles are thoroughly inspected and reconditioned before being sold, ensuring that our customers get a reliable and safe car that they can trust. We offer a wide selection of makes and models, including popular brands like Ford, Chevrolet, and Toyota.

In addition, we provide flexible financing options that are tailored to each customer's unique situation. Whether you have good credit, bad credit, or no credit, we can help you get behind the wheel of a quality used car that fits your budget.

Overall, J.D. Byrider is a trusted and reputable dealership that has helped thousands of customers find their dream car. If you're in the market for a used car, we encourage you to visit our website or one of our locations to see why so many people choose us for their car-buying needs.
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Contact J.D. Byrider customer service

Phone numbers

+1 (888) 240-3595 +1 (800) 947-4532 More phone numbers

Website

www.jdbyrider.com

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