Unfortunately, I fell on hard times and was forced to purchase a vehicle from this company in order to get to work 50 miles away. My salesman was really nice but when I got the first reminder call about my note before it was due I knew I had made a mistake. I recently got a much better job with a different company with different pay dates. I informed the company that the first month the payments would be late but I'll be able to double up. This unprofessional, illiterate, collector (Brandy) and her equally pathetic supervisor (Heather) belittled, yelled, and threatened me over a $100 balance I had already told them would be paid the next business day. Not only did they do that but they proceeded to call my references and went into details regarding my account. I seriously regret doing business with a company that do not respect their customers. As I stated to the village idiots employed there it's amazing that the only extension that is ever answered is the one for collections but you van never get through or leave message to get your car serviced. And when I got it serviced elsewhere I was told I had voided my warranty. This company is a sad joke who take advantage of people in need. No morals and no scruples what so ever.
I have been a customer of JD Byrider since 2012. I have had many reps dealing with my account. I ended up getting a change in account reps and I did not like it. I had asked for a specific person and did not get them. The manger picked up the phone and was very very rude, disrespectful, would not listen and very UNPROFESSIONAL! I am currently on the phone with the corporate headquarters. If this is not resolved I am contacting the BBB and my attorney. I am so tired of them. They change their rules daily without informing their customers and I am tired of it.
i bought a van from jd byrider in merrillville ind, The driver side window didn't go up and down correctly, i did tell them they said to call and make an appt. and they would fix it. then the rear winshield wiper would'nt work and it was raining on the inside of my van. both of these problems were fixed but then the van started to jerk when it would shift into gears. they looked at it and said they could'nt do anything, unfortunetly your gonna have to wait until it gets worse befor we can tell what it is. the brakes we thought were grinding so they looked at that and said there was a bunch of dust but the brakes were fine. It is still grinding and now the front end is making noise like rusty springs, especially when turning. i am currently waitinf 3 weeks to get the oil changed. I made the appt. the week befor last to bring it in tomorrow.needless to say it would have been 500 miles past due if i had waited.And the engine light keeps coming on we took it to auto zone they hooked it up and the throttle sensor is bad-not covered by the warranty. Thus vehicle is falling apart befor i can even pay for it.We had to sit in that office for 4-5 hrs listen to the speal they deal out, pay way over what u should, nothing it seems is covered by the warranty atleast this part isn't and we have had this van for about 3 months now. I would'nt refer anyone to this place. It's over priced, hyped up to the max, they make u feel like your getting a great deal and all your getting is robbed and taken. We were lied to and I don't think that is anyway to do business.The waiting list to have anythink looked at is weeks long and they're are no rental vehicles offered by them. To be without a vechicle because they r selling lemons is not right. I hope whom ever the person is that owns these pklaces really listens to what our complaints are and does something about they way these dealers are running these businesses. It sounded good but we got taken instead.