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Club Mahindra Holidays / Not honouring commitment - no refund

1 India Review updated:

Seems we made a bad choice!!!

We had taken membership of a Red Studio in January 2008 and paid Rs. 41, 880 (Rupees forty-one thousand eight hundred and eighty only) towards the initial payment. Subsequently some of the terms of the special offers that were verbally conveyed to us at the time of registration were not honoured by MHRIL, namely the following:

The 2-weeks international holiday offer through RCI for travel at any time within 2 years, with a minimum of 3 days' stay at any one destination. It is now described to be "not valid for travel during peak school vacations and festival periods", with minimum 7 days’ stay at any destination.
Subsequently the offer was randomly downgraded to 2-weeks ClubMahindra domestic holidays instead of the international holidays offered earlier.
The special offer of 6 free Air Deccan tickets, on which we have been subsequently asked to pay all taxes and fees amounting to over Rs.2000 per ticket, while the understanding was that the tickets were completely free, as specified by MHRIL executives.
A prolonged exchange of emails ensued and MHRIL promised to meet us in person, which also was not done. A complete silence on emails or any other communication is being maintained by MHRIL since the Company’s last email dated 16th February, asking to meet us.
This had left us feeling cheated, with the belief that ClubMahindra does not honour the commitments made at the time of booking membership, and secures members under false pretences. We therefore requested MHRIL on March 1, 2008 to cancel our membership and give us a full refund immediately. The same was acknowledged by their call centre (cancellation reference no. 639488), and we were promised a full refund within 30 – 45 days.

No communication was received by us subsequently despite reminders, and 45 days are over. A complaint (complaint ID 138608) has now been registered against MHRIL with the National Consumer Helpline.

I received an email today where they have outright refused to refund any money at all.

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Comments

  • Ap
      7th of Jul, 2008
    0 Votes

    we agree with above attitude of club mahindra.
    My experince is similar I also anted to complaint against club mahindra and withdraw my money. can I get address where to complaint

  • As
      19th of Jul, 2008
    0 Votes

    We are having a similar problem and MHRIL have taken Rs 60000/- from us. We had been promised a Holiday in June and planned it with our kids. And on the last day they said they don't have any rooms in any of their Resorts. Imagine our plight, takn off from work, kids all set for a Holiday and in the last minute CLub Mahindra says "No Rooms". The mental agony we went through with the kids. Worse, , as it was a peak season, we could not go out anywhere for a Holiday. Kids Holidays were completely wasted, and so was ours.
    When we contacted the higher ups for Refund, they are talking about Terms of Contract etc etc and plainly refused Refund.

    Can someone tell me where to knock and how to get our money back? It is really frustrating interacting with them. You write 5-6 times, and they would respond once with no real solution.

  • Ni
      3rd of Aug, 2008
    0 Votes

    Hi, even I have gone through some very bad experience with Club Mahindra. They are just money-suckers. I applied for cancellation of membership withing 10 days of paying the Admission Fees. They just give you false promises of returning your money, and they dont. I have spent numerous sleepless nights bcoz of these people.

    I have gone through numerous consumer complaints about them, but what is finally happening out of it? What is the solution to all this? If u know, can you please advise me where to go next to get my money back? They must be taught a good lesson for duping consumers like this.

  • Yo
      9th of Aug, 2008
    0 Votes

    MHRIL=798-884

    This is the 02nd time I have to write for the same issue. Last time I wrote, I received a reply asking me to send few details which I did but the same thing like the customer service desk- no reply.

    Above-mentioned is the reference number which I had received. My Manali tour is over without receiving any stay from you people. I do not know if you people really take care of your customers.

    Atleast a reply should be sent to the customer's message.

  • Yo
      9th of Aug, 2008
    0 Votes

    I applied for stay through Club Mahindra and did not receive any response for a long. Later was informed that the validity has expired. I wrote a scrap on the website and received the following reply :

    "Greetings from Club Mahindra!
    Thank you for your mail.As you know, all of us at the Member Relations Department are here to assist you with your queries and complaints.
    With regard to your mail, pertaining to redeem your gift voucher, we request you to send us the scan copy of the same to enable us to do the needful.
    Thank you once again for giving us the opportunity to be of service to you.
    If you have further queries, please do mail us to feedback@clubmahindra.com ( for reservations please do mail us to reservations@clubmahindra.com ), all of us in the Member Relations Department are here to assist you with your queries and suggestions.
    Warm regards"

    When I replied to the above-mentioned E-Mail, I did not receive any reply. Again, I forwarded my reply, and to my surprise I received the following reply :

    "Greetings from Club Mahindra!
    Thank you for your mail. With reference to your mail we would like to inform you that the validity of the gift certificate is for 6 months only hence we are unable to extend the validity of the certificate as the same has already been expired.
    Thank you once again for giving us the opportunity to be of service to you.
    If you have further queries, please do mail us to feedback@clubmahindra.com ( for reservations please do mail us to reservations@clubmahindra.com ), all of us in the Member Relations Department are here to assist you with your queries and suggestions.
    Warm regards
    Parveen

    Now this was my 01st request that I did not receive the stay and later was informed that the voucher had expired. If you people have to inform the same thing, why did you ask for the scanned copy.
    Do you people understand what the customer has mentioned initially. Asking for the scanned copy of voucher to inform the same which was informed long back akes no sense.

    THANK YOU FOR ASKING THE SCANNED COPY OF THE EXPIRED VOUCHER TO INFORM THAT IT HAS EXPIRED AS IF I DO NOT KNOW HOW TO READ THE VALIDITY OF THE VOUCHER. TO MAKE IT CLEAR, IT WAS VALID AT THE TIME WHEN I HAD APPLIED.

    VALIDITY - 03rd NOVEMBER TO 03rd MAY.
    APPLIED ON - 05th APRIL.

  • Vi
      25th of Oct, 2008
    0 Votes

    No refund is all they say. people dont put money in this you will lose all of it.

  • Sa
      6th of Feb, 2009
    0 Votes

    Dear SIR

    On the 7th of September 2008, I visited the Club Mahindra Outlet at CSM, NOIDA or I should say I got a call to collect free holidays vouchers of club Mahindra and I showed interest(because they offered me some attracting false commitment) in becoming a member of the Club. I was told to submit 15% of the membership Fee as Down Payment and was assured that I would get laptop as free gift for that. I made a payment of Rs.33725/- vide my credit Card on the spot. I was allotted a membership ID number of 1371733 .

    However after 30 days, I didn’t get my laptop delivered, I contacted the persons [ Mr Rajiv Verma [9999882407] and Ms Neha Kaur [9910459424] ] who actually had deceived me via offering me some false commitment like cash back of Rs. 5000/- as member referral and laptop, withdrawal of membership if not satisfied etc. They didn't tell me that you can cancel the membership within 10 days from the application and this is what that i got to know after one month when i received my booklet of terms and condition.

    I enquired for my laptop and all but they did not handle it in a way it should have been. i was in shock how come these people do it with me . Then I made call to customer care regarding my free laptop and cash back and they said you would get your laptop and cash back after clearance of 2 EMIs, this made me really shocked again.

    I dropped mail to sanjeev.k@clubmahindra.com and kept feedback@clubmahindra.com and dilpreet.kaur@clubmahindra.com in CC where as Sanjeev is on higher post in club Mahindra . On next day I got call from Ms ISHA / Meenakshi Saxena regarding the same, they said it has been escalated to higher management and they would get this case in my favor and would deliver laptop to me ASAP and they did that.

    In mean while of this all, My first EMI day had come and I made it bounced intentionally as I had a very bad experience with Rajeev and Neha or I can say Club Mahindra representatives as I neither had my laptop in my hand nor the cash back .

    Isha / Minakshi asked me to pay the EMI and collect the laptop . As I wasn’t carrying that much of money with me at that time so gave them the approval of EMI amount via my credit card impression . I did this because if I don’t receive this laptop I would be in loss of Rs. 33725/- and if I agree to pay EMI amount I at least would get laptop as recovery of money which Club Mahindra Representative deceived via making false commitment to me.

    However on returning home, I got to see the laptop is a defective and outdated [348 MB RAM, 75 GB HDD without Operating System ]piece of HCL company and this is what Club Mahindra have given me. I really did not have any more interest to remain the member of the club Mahindra (Where such people are working who even doesn’t have work ethic). I immediately sent mail to withdraw from the membership and effect immediately.

    I requested to refund my money and take laptop back . Then i received call from Shikha Vohra Assistent manager, Club Mahindra, Delhi . She told me that they would not return my money as they have can return money only within 10 days from application and not after that. She clearly said this is not possible to refund my money. She insisted me to continue the membership, But so far i had very bad experience with Club Mahindra so i am not in mood to continue this membership . She denied to retun my money.

    I seriously doubt the intentions of the officers
    club mahindra has hired and the business model they have started following .

    Hence want your intervention to get my refund released at the earliest . Also, the errant people should be taken to task for their negligence in causing an issue where none existed resulting in loss of valuable time and effort. You are requested to take immediate action.

    Thanking you
    Sanjeev
    9990543744

  • Bk
      28th of Feb, 2009
    0 Votes

    I am one of the new member. I have the same experience like others.
    Has anyone cancelled thier membership.
    I was informed that refund done after 25% deduction.
    Have any one got refund.

    Mahadevan

  • Am
      9th of Jul, 2009
    0 Votes

    I do not understand how can people decide to invest/waste lakhs of rupees in an on the spot offer. This is the place where all fraud from club mahindra is visible.

    All those who became a member of club mahindra holidays, seems to be in hurry to get vacations for 25 years in 5 star category resort. Think before you take such a hasty and nasty decisions.

  • Ne
      20th of May, 2011
    0 Votes

    i have similar experiences of difficulty in getting booking in club mahindra resorts since day one when i took this membership. i requested them to refund my money but they refused bluntly. this is cheating with all of us.

  • Pr
      22nd of Jul, 2011
    0 Votes

    Dear Sir/Madam,
    We will help & guide you to get back your refund of
    Club Mahindra Membership Amount*.

    Parmar Legalism & Management Services
    Call between 6.30 p.m. to 9.30 p.m.
    Contact: 9892016032
    Maharashtra, Mumbai,
    India.
    Professional Associates

  • Cl
      7th of Dec, 2011
    0 Votes

    Dear Sir,

    We have made note of your concerns mentioned and regret the inconvenience you had to face. We would definitely revert to you with status for which we would require your contact details. Please send across the same to the email indu.mrc@mahindraholidays.com.

    With regards
    Gopal VN
    Member Relations
    Mahindra Holidays

  • Mo
      9th of Jul, 2012
    0 Votes

    we r also facing same problem, first they have given us wronge information about emi change n we were force to pay interest, i have visted there main branch at andheri but there also no had helped me.very bad experience

  • Pa
      20th of Aug, 2012
    0 Votes

    Dear Sir/Madam,
    We will help & guide you to get back your Refund of Club Mahindra Membership Amount.
    We will also help you to resolve your problems in most effective & legal manner.
    Call between 6.30 p.m. to 9.30 p.m.
    Parmar Legalism
    Advocates, Consultants & Trademark Attorney
    Contact: 9892016032
    Email id: parmarlegalism@yahoo.com
    Maharashtra, Mumbai
    India.

  • Pa
      15th of Mar, 2013
    0 Votes

    Dear Client,

    We provide consultancy on “Refund of Club Mahindra Membership Amount”

    We will help & guide you to get back your Membership Amount.

    M/s. Parmar Legalism
    Advocates, Consultants & Trademark Attorney
    Contact: 9892016032
    Email id: parmarlegalism@yahoo.com
    Maharashtra, Mumbai
    India.

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