Clicks Retailers
Reviews and Complaints

Yesterday at Clicks Westgate Mall i purchased a Aunt Jackie's tame my edge gel and this morning when i open to use it it had mold all over it and the expiry date is not clear as to when is it expiring doesn't even have a year of expiry date at this point in time im very disturbed and so annoyed and flabbergasted as to how such a store with high standard can sell expired goods I believe the store should do routine checks now and then because we not allowed to open the package in store and the expiry date is not on the box outside and i will expose this to the media and social networks

Clicks by Olympus sentrum is pateties. Slegs een tou vir voorskrif medikasie en selfmedikasie. Ons staan in tou vir self medikasie en moet dan hoor hulle help nie daardie tou nie moes in voorskrif tou staan om gehelp te word. Dit nadat ons gevra het of iemand ons gaan help. Nêrens word aangedui dat slegs 1 tou gehelp word.

on 24june 2016 i bought a Philips wet and dry shaver on the 05th of February 2016 it broke so today on the 06th Feb 2017 i took it back i was told that i require the slip to which i showed them that i only have the Eft receipt which was the only giving slip i have received from them as i left all the proof in the box day of purchase. My inquire is why can't i get my broken shaver replaced if i have the proof that i bought it there on the said dated, all other appliances i buy from them i only get the same Fft slip as i only pay buy card. this is branch carltonville in gold street

I received an sms that I did not pay my Clicks Credit card. I checked my payment history on my account and I paid the card on 27 Aug 09. I phoned Clicks credit card division and they put me through to collections. I had to wait on hold between both calls and the phone was hung up after I’d given my details. No one phoned me back and they knew why I was phoning. I tried to get through again but was left on hold again so I stopped because I was calling from my cell. This is now costing me money and it should not because I did pay my credit card. I want someone to contact me from there but getting through takes forever.

Staying in Geluksdal, I used Tsakane Mall Clicks for convenience and as a close Clicks to my home, my son was manhandled by the store manager and was dragged to the store back office by the security guard and the manager himself accusing him of stealing a Vick Vapour Rub I sent him on that Sunday morning. only to find that he bought it at spar and it was receipted.
I escalated the matter to the regional manager whom she also protected her colleague, I escalated it further and the senior manager invited me to the store for a meeting to amicably resolve the matter because I intended to open a case of assault and deformation of character as people looked him as a thief at a mall because of the picture a clicks manager portrayed without gathering the facts. The senior manager was so matured and professional, we then reached an agreement that the manager will pay the medical costs.
I was also mistreated by a temp lady at the same Clicks P, permanently an employee at Phulosong Dispensary Public hospital . She got angry with me when I told her that I need specific tablets (ADCODOL) she told me I know better and she refused to assist, I told the same manager and the other customers in the queue told the pharmacy assistant not to bring her stinking attitude they give to patients from the hospital. Click is not a government entity.
The manager just asked what tablets I wanted and he asked one of the girls to ring them for me and I paid, I told them that I'm going to report this treatment at Clicks Head Office which I did and till to date I haven't heard from Clicks. I sent follow up email instead I decided not use Clicks Tsakane Mall Pharmacy, I rather drive to Carnival Mal or Sunninghill close to my employer branches I never had issues with.
My query is with the Clicks Group itself for being arrogant towards the customers.
when you do Clicks survey they just ignore your response if it does not meet their expectation, so In solidarity with the customers saying that Clicks doesn't care about it's customers.

This store is undergoing major renovations presently. As I entered the store getting my basket, an object stacked up against the door fell onto my back lunging me forward. I was in terrible pain and shock.

The till supervisor came over to see whether I was bleeding wanting me to lift my blouse in front of the workmen in the shop, I told her this was not appropriate, as we walked to the back of the shop she then says it was probably my bag that knocked it over, casting blame on me. I was fuming, not even offering me a glass of water. She told me I’m taking this the wrong way. How else can I take this? She was blaming me for getting hurt.

I got hurt why she could not be accountable for this and apologize. I asked to see the manager but was told that he was taking in stock. I was disgusted at how I was treated. I was flat on my back in total shock I now have to go to the doctor at my expense and time, this is unacceptable.

I called head office and spoke to the area manager the same day. I was promised feedback the next day. I received no feedback at all. I’m still in pain. I can’t believe I was treated in this manner. Instead of empathay +apology i get blame.

Since 9 December 2009 I have received my husbands medication from Direct medicine and I experience problems with the account. Everytime that I have paid the account it has net been deducted and keep on appearing on the statement when the medication is delivered. With every payment I am faxing a confirmation through to show that I have paid. What are they doing with the confirmations are they throwing it in the dustbin or what? I have phoned in again in the week of the 19th August 2009 to let them know that the accounts has been paid and one rude black lady tells me that I have faxed it to the wrong fax number. But this is the fax number that appeared on the statement and that is what I told her. She said that the fax number is for despatch and I asked her why did they put an incorrect fax number on the statement but she have received the payments and that she will sort it out. On the 31st August I have received and sms from direct Medicine to tell me that I must pay the account. Now I am asking myself where is the communication is in the accounts department? I have received very good service from despatch why not from accounts as well.

I went to look for a Wok at Clicks. The Kambrook Wok was marked and advertised as a special for R299.99. I wanted to buy one for my daughter and one for myself and a friend of mine that was with me, also wanted one. The gentleman at the till informed me that they were R649.99 and I went and fetched the advertisment and told him that he must call the manageress. Well, needless to say she had an attitude and told me that she is prepared to give me ONE at R299.99 but I was not allowed a second one and obviously that meant my friend could not get hers either. I think it is PATHETIC as I often go to Clicks and have COMPLAINED BEFORE THAT THEIR ITEMS ARE NOT MARKED OR INCORRECTLY MARKED. I can understand why so many people complain, as ANYBODY gets employed irrelevant what they do the reputation of the store. I am HIGHLY UPSET, as it isnt my fault the staff do not do their work, yet I am told I may not get the item at the MARKED price!

I had asked pharmacist Mary Matjila to give me a full month's prescription but since last month I hadn't taken a month's supply she felt she could only give me the difference. However, she has given me 16 days worth of one medication and 26.5 days worth of another medication.

This has cost me undue amounts and completely messed up my quantities. I am unemployed since last month and need to watch my spending. So how can this pharmacist be so down right irresponsible? And for a person with a degree not to be able to count properly?

Clicks most certainly feels NOTHING for customers! I read all the complaints and see no improvement whatsoever. On Friday 26-02-16 I asked my husband to get me a box of Migril tablets at the chemist at the Metropolitan Centre in Bethlehem since he was on his way to the Municipal offices situated right next to the centre. Upon his return he informed me that he was overcharged. The price indicator at the Chemist indicates R83.? at the till he was charged R90.60. He does not have time for schlep thus did not go back and stand in the queue at the chemist again, as they said he must do. He asked me to take up the matter in writing. I have absolutely no confidence that any attention will be paid to this complaint at all. I also do not expect any reaction. "Sorry" is unacceptable and a stupid useless word, it does not rectify the matter at all. This afternoon I decided to make a trip specially to that Clicks to take up the matter with the manageress personally. With no success whatsoever. As a matter of fact she is a rude unpleasant person, who abruptly informed me the Chemist must rectify the matter. Needless to say there was a queue a mile long as usual, I also do not have time to waste 30-45 min. waiting in a queue and goodness knows how long till they go to wherever to fetch the money they overcharged me with. I mean obviously there is no money at the chemist that is why you pay at the till. They take your money there thus they should pay back your money there too. I have a suspicion that this is just a way of discouraging customers from complaining for being overcharged . Probably 1 out of 10/15 or more people will complain. They just leave the matter and the money rolls in to the company's (all retailers use this "trick") . This is not the first time we have been overcharged at Clicks either!

To add fuel to my fire I'am also still waiting for a replacement family card that I have requested telephonically and via the web site about 8/10 weeks ago.

I have been getting my prescription medicine from Clicks In Woodbridge mall since October 2017 when I went there yesterday I was told that my script has been fully supplied and I must get a new script I told the Locum that I had one more batch of tablets to get and the very abrupt answer was do you want to look at the computer screen which I declined, I went home and found the last batch of medication on which the label stated 2018/05/20 repeat 4 of 5
I phoned the chemist this morning and was told the following by the Locum
he does not understand the computer system very well and will get Tofu or someone to phone me
also that the problem could have happened as they were on the end of the it could have been end of the day stress
on which I replied that end of the day stress can cause the death of patients and he said it is an unkind statement
the computer expert then phoned me and told me that his system shows repeat 5of5 on the very same date and medication as what I have in my possession it must have been a system error
this I find very disturbing as I will say again system errors and end of the day stress can kill people
I will now look for another service provider and tell everyone I know about my experience
thanks for nothing
Hannes Kilian
[protected]

Good day

I trust that you are well. I am so disappointed in the clicks brand wet wipes yesterday. It is the one with aloe. How can you sell something of such poor quality. I am truly shocked. Can I please return it cause there is no point in me keeping it.i don't even want a refund.

Thanks

Hi clicks.i went to buy morning after pill this morning.i found a woman, name tag written marry at kg mall clicks.the woman was rude.asked her a question she answered me harshly.at first instead of assisting she told me I should just read and answer.the service was so bad for me.rude attitude and annoying

When I fetch my chronical tablets every month there is always short or no tablets which I want must always go back for a second time to get my medicine

I have bought 2 pairs of Clicks lashes. they break as they are glued tight in the packaging. lost R150! other brands don't have the problem, only clicks brand. Removal from package by hand or tweezer don't work. furious client. Why glue it so tightly in the package! a piece of the lash always breaks off.

I ordered an eyebrow gel 8 days ago and selected to collect it at a nearby clicks store. They said it takes 1-3 days but it still says "processing" and hasn't even been shipped yet. I tried sending emails but i get no response.

The service at this branch has become too terrible, you wait for 30 minutes for a script due to infant pharmacy assistants and lack of pharmacists! No staff on the tills! Pharmacy assistants are not trained! Since Dhanista left this store is a mess!

Good day

I buy most of my staff from click and am not satisfied with this product I have spent a lot of money on this product just to get home and they don't work they do not even give you a line to say pregnant or not pregnant, it is just blank there no line .

I will not be buying this product from clicks again

thanks you
unhappy customer

i absolutely hate the new packaging of the clicks tampons...it so dificult to open and takes much effort..please bring back old packaging!

I recently purchased a packet of 18 2 ply toilet rolls from Clicks at Blue Route Mall. The toilet rolls were not up to standard and the rolls were off such weak quality that even some 1 ply would be better than the toilet rolls purchased. Very dissapointed with the brand and quality.

Good day I bought the burgundy bar palette from maybeline and the quality is terrible . It doesn't blend and there is absolutely no pigment when putting it on the eyes. I'm very disappointed in this product and one of the shade were loose and even broke. It's very powdery and dry .For a brand like maybeline I'm shocked at the horrible quality !