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ClassPass / incorrect billing

1 United States

Dear all,

I signed up to do one free class with you in May of last year. Since that time, it seems as if you have been charging me on a monthly basis 55 pounds a month despite the fact that i did not agree to this, i was never contacted by you to let me know this and that i have never used a class pass service in the 8 months that i have been charged.

I was in contact with Jess P from your billings department, who has been unbelievably unhelpful and unresponsive in resolving this issue and helping me be refunded 400 pounds in full.

On top of this, my bank contacted me today to let me know that ANOTHER 55 pounds was taken out of my account by you again today. I am beyond shocked by this.

I have notified by bank of this and they are launching an investigation into this, and will involve lawyers if necessary.

I suggest you refund me the 495 pounds to avoid further action being taken.

As i do not use class pass, and have never used your services, i will not accept a refund in the form of credit added to my account (which i have asked multiple times to be cancelled).

Thank you,

Eliza

El
Jan 12, 2019

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