ClassPass Complaints & Reviews

ClassPass / their application is fraudulent!

Jul 14, 2019

They simply added every type of school they found in public listings as free classes on their app, even though: 1. ClassPass never talked with the schools and didn't get any permission 2. The schools they list on their app are not aware they are on the app 3. The schools they list don't...

ClassPass / incorrect billing

Jan 12, 2019

Dear all, I signed up to do one free class with you in May of last year. Since that time, it seems as if you have been charging me on a monthly basis 55 pounds a month despite the fact that i did not agree to this, i was never contacted by you to let me know this and that i have never used...

ClassPass / charging late cancel fees even when you cancel in the allowed window

Nov 12, 2018

Classpass says (at least in my area, on my plan) that if you cancel within 12 hours you are charged $15. Fine. But I have cancelled two classes OUTSIDE of the 12 hours limit, like 16 hours plus, and STILL been charged, even though when you cancel it says you won't be because you're outside...

ClassPass / bought intro pass tried to cancel, been charged for 4 months

Apr 27, 2017

I bought a class pass, $20 intro offer to use on vacation last December in Palm Springs. Saw it on Ellen. No yoga studios in Palm Springs to use. Tried to cancel. Impossible site to navigate for consumer. Thought it had been canceled. I ended up using it once for a spin class in home...

Classpass Australia / Complimentary class

Feb 23, 2017

I was offered a complimentary class at a local yoga studio, supported by classpass. Classpass have actually used this complimentary class to take my credit card details and start charging me for a membership I never authorised and now refuse to refund me despite me never having access to...

ClassPass / I have been stolen from!!

Apr 13, 2016

I received gift card from my sister as a birthday present and was very excited! I went to ClassPass and provided all the information they needed including my credit card details. I used my gift card and everything seemed fine, I really liked the classes, but decided to quit because I had... / This company refused to change the time for my classes

Sep 11, 2015

I joined the website and their classes several weeks ago. But due to time conflict, I couldn’t visit all classes. I started to waste time and money, therefore I wasn’t so happy about it. I contacted the rep and told that I would like to change the time. I was upset that...