Classpass says (at least in my area, on my plan) that if you cancel within 12 hours you are charged $15. Fine. But I have cancelled two classes OUTSIDE of the 12 hours limit, like 16 hours plus, and STILL been charged, even though when you cancel it says you won't be because you're outside the window. This is a blatant scam, because then it's just the customer's word against theirs. So basically if you cancel any class, they fine you. They also don't have a phone number, so good luck getting anything resolved. I make extra sure to avoid late cancel fees, double and triple checking, so I know I was outside the fee window. For example, a 9:45am Sunday class was cancelled at 6pm Saturday evening-not 12 hours, or even close. I'm not cutting it close by minutes, it's a least several hours if not days ahead of the deadline. This morning, I've been charged for this. Total [censored].