Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Citimortgage / Cr Title


Illegal charges, threats, lies

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
OFallon, Missouri
United States
For two years I have been lied to, given no information or erroneous information regarding my accounts (Two) , my payments have been manipulated from one account to the other without my
Knowledge or permission, I have been threated that my home would be owned by "india"! And I was enticed into the "making homes affordable" program", whereby all six payments were put into a
"hold account" without my knowledge and never applied into my account; thereby citimortgage
Was using my $12, 636.54 for free interest, while reporting me delinquent to the credit bureaus and
Charging me late fees and other multiple fees. This was only corrected after writing a certified letter to the c. E. O. ! After clearly requesting I be cancelled out of the making homes affordable program, which was not being put through anyway,
I was called by a scammmer from citimortgage loss mitigation office and enticed into another
Program. When I told him I just hung up from citimortgage and I knew he was from citimortgage,
He hung up on me! I was told six months ago (Twice) by several employees that I qualified for an
"in house modification", since I am retired and taking care of my mother in a board and care which
Is costly. (She is 86). These people were nice, but this program never went through either! I asked
For a lower interest rate. That was not offered to me either. I talked to hud, who told me that they
Just wanted money! Citimtg. Convinced me to pay four payments of $2, 700, which I never got a receipt for, by threatening me!!!
I have been threatened repeatedly! I did not know my home was in pre-foreclosure. I was paying my
Payments on time, but five mo. Late. Suddenly, I talked to an employee, who told me it was in foreclosure. I went to the court and title co. , but it was not in foreclosure. I proceeded to call
And write letters to correct this situation for over sixty days. I sent in a payment, but it was returned. I sent in two payments cashiers ck, but they were returned. They refused to give me the
Figure they wanted to bring my account current for over a month, so they could overcharge me
For another $591.72. This does not include their garbage or pending fees, or late charges and other
Charges they promised to remove when the account was current, but now have refused to do so!!!
I was a realtor, I also worked for a mortgage co. , law offices, and for c. E. O. 's. I have had multiple
Mortgages and never had problems until now with any mortgage cos. In the past.
Due to my inability to get any answers for over a month, calling them twice a day, calling various
877 and 866 nos. , writing letters to the c. E. O. , nothing happened, I almost had a stroke. I broke out
All over my body in hives and had to go to the dr. For two weeks to get shots and medications so i
Could get better. I have now brought my account current and am awaiting their discharge of the
Alleged foreclosure. I send all mail certified-return receipt requested! They mailed me 11 enveloped
Today of the same thing! I have been harrassed by this company to the enth degree!!! I think this company should be held accountable for all their errors in their favor and made to pay back they
Money they have inapropriately placed in their "hold" accounts to use for free, all the while ruining
Our credit! I have thick files of all documents and letters to prove my case.
I advise do not go to anyone. Deal with them until you get some answers. Hud may help. We really need
A class action lawsuit against this company!
I have also had problems with citimortgage putting my payments in the wrong accounts over and over!
I have had to call them constantly, to make sure the money was applied to the correct account, even
Though I always put the account no. On the check! They don't look at it!
This has been my worst nightmare in all my life!!! And they demand I send my payments to las vegas!
That is where the mistakes have happened on these two accounts.
When I requested a copy of both accounts for the past two years, the acct. With no lates came in a foremat I could understand. The delinquent acct. Came in a foremat that was unintelligible... When I complained... I got no explaination... And can not understand what they are doing with the money
For my payments and what the correct balance really is. The coupon they send out monthly never
Agrees with what you actually owe!!! Is this fraud?
Complaint comments Comments (1) Complaint country United States Complaint category Mortgage Companies


Sort by: Date | Rating
A  11th of May, 2011 by    0 Votes
I had Citimortgage for my 1st and 2nd mortgage and had to short sell my house. It was absolutely the worst experience in my life. They have a department for every little thing and none of them talk to each other. One day I'm talking to the short sale department and everything is fine and the next day I get a fore-closer notice in the mail. I had 5, count them, 5 buyers back out because citimortgage took so long to approve their loans, 2 were for cash!

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

CitiMortgage Logo CitiMortgage
Customer Care Service
P.O. Box 6728
Sioux Falls
South Dakota
United States - 57117-6728
+1 800 283 7918
View Full Information
Contact Us

Reply to