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Cirro / disconnected

Grapevine, TX, United States

My credit card expired, I activated the new one.
On my profile it did not update. When I paid my bill online, there was no indication that the payment was not received or failed.
Cirro turned off my power before my next bill was even due. Their customer service is grossly incompetent, they had no explanation for why it happened. They did not contact me by any media to let me know the online payment did not go thru. I paid the entire balance last night.
Now it is Veterans Day, they are closed and have scheduled my reconnect out 2 more days for some reason. I cannot reach any voice from Cirro, only a answering service with not authority or clue what to do.

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