Cirro Energy / U.S. Retailers

I as a loyal customer was not eligible for the new customer rates, so in order to get the best deal we changed our account into my husbands name. However the company was never able to complete an auto draft to pay our bill from my checking account. I repeatedly got disconnection notices and even had our electricity disconnected even though we had automatic draft set up and verified each time I called every month! From August to December I called every month and was told the auto draft was set up and should not make additional payments, even though I did. Because our electricity was completely disconnected in October even though I had just called to make sure. We happened to be out of the country and our house sitter had to move to a hotel our animals suffered and we lost a complete 6 foot freezer that created a disaster in my garage. Each month I got a disconnect notice and each month I called the company to be told auto draft was set. In December I had enough and changed companies. And in January Cirro was magically able to charge me more than $1300 in charges including a $250 early cancellation fee. I do not feel that I should be responsible for this fee as I would not have canceled if the company would have done their part in billing and not offering auto draft if they could not do it.