Remember those recent Circuit City commercials showing customers in the return line advertising the company's easy return policy? Those days were short lived.
Circuit City charges restocking fees, has horrible customer service at the stores and at their corporate office. It's hard to get anywhere calling their 800 number. Let's cut through the red tape. Here is Circuit City's contact information:
-Contact Circuit City
9950 Mayland Dr.
Richmond, VA 23233
Customer Service: 800-251-2665
John Milliron, Executive Response Supervisor
Executive Response Specialist
Office of the Chairman, President, and CEO
Circuit City Stores
Mary Louise Roberts
Circuit City Legal Department
Anna Marie Henderson
Circuit City Legal Counsel
Fax: (804) 418-8248
-File a complaint with the Better Business Bureau
-File a complaint with your credit card company
-File a complaint with your state's Attorney General's office
-File a complaint with Virginia's Attorney General's office. This is where Circuit City's corporate office is located.
-If Circuit City still does nothing, file charges in Small Claims Court.
Circuit City Telemarketing Calls
If you get a telephone call from 804-747-6434, it's probably a telemarketing call from Circuit City's Warranty Department. The address that the phone number is registered to is Circuit City Express, PO Box 42344, Richmond, VA 23242.