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Cincinnati Bell Fioptics / billing practices

1 Cincinnati, OH, United States

On [protected] (invoice 7404544) I returned a Cincinnati Bell Fioptics receiver & remote to their store and received a receipt for the transaction. With the billing statements they provide you need a lawyer to decipher them and I couldn't tell that they continued to charge me for that box for the next 35 months ($7.99 a month x 35 months=$279.65), when I cancelled the service they told me I need to turn in 3 boxes & 3 remotes when I only had 2, the other being returned on [protected]. Three calls to the office and two visits to the store and all I get is we are sorry but we can't help you and that is unacceptable way for a billion dollar corporation to treat it's customers.

Aug 6, 2018

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