CIMB Bank / yearly statement


I called CIMB hire purchase dept to ask for my yearly statement, they claims statement only will be released upon request. so they ask me to write letter and fax over . i did fax my request letter and still waiting for my statement, its already more than 7 working days .
how long it will take to get my statement? 1 year?? other banks will send us the yearly statement without any request. but this special case CIMB so trouble ism. can the management think a bit and change the stupid policy ???


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