I searched them on the Better Business Bureau. They have had 2415 complaints, not to mention several law suits against them in the last 36 months. Somehow they managed to still score a 'B' though.
Unfortunately, for most of you, they have managed to cover themselves by putting a huge clause in their terms and conditions, as well as making it front page news that when you sign up for your free credit report, you are enrolling in a trial of Triple Advantage.
The good news, their terms and conditions also include the following:
'Should you choose to discontinue your membership for any reason before expiration of the then applicable membership term for which you have paid, you may cancel your membership and terminate further billing by calling the toll-free number listed on this Web Site.' The number listed is: 1.888.888.8553
So, if you have called to cancel and they bill you again, they are breaking federal and state law. If you are planning to call in the future, get the full name, extension, title, whatever information you can from the person you get in contact with. Also tell them they need to send you an email immediately with the cancellation notice. If they refuse, sue the ever-living crap out of them, because they are not allowed to deny giving you proof of termination of a contract in writing under any circumstance. Once you have your proof, if your credit card is charged again, hire yourself an attorney and take them down.
Robert Fosmire, Vice President Customer Care (PRIMARY CONTACT)
Bernice Parillo, Supervisor
Patty Cruz, Customer Service
Brian Henry, Consumer Resolution Specialist
Jennifer Leuer, VP Strategic Asset Assurance
Ty Taylor, President/ECD
Ed Ojdana, Group President