Choice Hotels — april 19 stay at the quality inn & suites north/polaris 7500 vantage drive, columbus, ohio.
I write to protest the conditions during a recent stay, and the company’s unwillingness to make any adjustment to date.
On April 19 I stayed at the Quality Inn & Suites North/Polaris 7500 Vantage Drive, Columbus, Ohio. The experience was dreadful from check-in to checkout.
The room was tiny. This is perhaps understandable. I did take the cheapest rate in the hotel. But this was the smallest room I’ve ever booked, and I’m 64 years old and travel for business. I’ve seen a lot of hotels and motels, and a fair number of them have had one star. This was the smallest. The room smelled bad. The hallways smelled almost as bad. The refrigerator was wedged under the middle of desk area -- I could not even get my laptop on the remaining edge of the working area. The desk chair was broken.
The front desk that evening tried to help, but there was only so much he could do -- he could not budge the refrigerator, and if the entire hotel is musty, he can’t give me a different room. The problem is the property and price, not this particular staff member.
There is no elevator -- okay, the building only has two floors, but this property was worse than a cheap chain like Motel 6, which would have been half the price.
The wireless connection was bad at night. I had no connection at all in the morning in the lobby. The day manager couldn’t get on, either. He said he could reach the internet with his phone, but he couldn’t get my laptop or my phone to work. I finally managed to get access through the tech number provided.
I did receive a routine email asking me about my stay. I completed it, stating that some compensation is certainly in order. I said that I would leave feedback on various social media, which I have begun to do, and that I would update it depending on the company’s response.
I later received a note from someone claiming to be the property’s general manager. He apologized but did nothing.
This is completely unacceptable. What does the company intend to do about this?
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