[Resolved] CheapoAir.com / scam
On september 3, 2010 I have booked ticked from msy to ods (Booking number 3634808).
Today I have decided to check my fly details with the airlines and found that lot polish does not operate neither on sept.3, nor september 18.
I have requested cheapoair.com to confirm my itinerary and I got confirmation, which do not show any changes in my initial reservation.
I have called cheapoair.com to get explanation about my itinerary and airlines information and get really perturbed reply:
“ the only one think we can do to change segment from ord to waw on sept. 4 and back on sept. 16”, but
- what to do with the segment from msy to ord which is scheduled on sept. 3?
- where I need to spend night waiting for the nex day lot flight?
- what to do with the segment scheduled on sept. 18 and 19?
- what to do with the hotel reservation in new york, which is also booked on sept. 18?
Cheapoair.com representative was unable to advice. He also did not transfer me to the manager as I asked.
I have called cheapoair.com once again and spook with really polite lady, named kohenoor, whom I explain that chipoair just ruined my trip and getting me nervous.
Since it is not my fault in schedule change/cancelation and inability of chipoair to provide me with requested itinerary I asked her to proceed with full ticket refund. Keeping me on hold more than 1 hour she advised me to call lot or chipoar tomorrow and start from very begining. I am really busy person, have did my reservation in advance (In february), accidently found that my trip is not valid any more (Cheapoair.com did not inform me), spend 3 hour today contacting lot polish and cheapoair.com and need contact tomorrow again? This tickets cost me 2330.98 usd and trip was planned in advance now is looks ruined.
Please, note that this is my second such a bad experience with cheapoair.com (Two years ago I had almost the same accident wich was filed with bbb and I lost 550usd).
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
CheapOair Customer Care's Response, Apr 22, 2008
Dear Alex, I have looked into your reservation 1064929 and I did not see the above mentioned charges of 1922.00. In fact it appears we could not confirm the original reservation due to the airlines chosen, did not have a ticketing agreement, therefore we had to seperate the tickets, and the fare had increased. On April 20, you had been advised of this after you called in, responding to the email we sent.
On April 20, you actually cancelled this booking, therefore you should not have any charges, you have no confirmed booking therefore no reported sale was ever made to the airlines or credit card company.
If you have existing charges, please email the receipt to my attention and I will fix this for you. [protected]@cheapoair.com
CheapOair Customer Care's Response, Jul 31, 2009
Anna, please contact me regarding your complaint. I will need the booking confirmation so I can investigate into what you are saying. There has to be more to this than what you are stating here.
I don't think anyone would accept the fact 1200.00 is debited and no tickets were ever issued. I do apologize for her inconvenience, I would like to ask you this, did she get her email confirmation, if not that would be a signal that something is not accurate, if she got a charge but no tickets. So I need to know more about this case.
Contact me at:
CheapOair Customer Care's Response, Nov 03, 2011
Dear Customer, it appeard your flights have undergone an airline operation change of schedules. Just so that you know that the airline changes their schedules, not CheapOair.com. The airlines also give you the option to either get a full refund if you do not accept the changes, or you accept them at no additional cost. I would need to review your file in order to determine where the information came from regarding no refund. You can email me at: [protected]@cheapoair.com, and provide your 7 digit booking number, and place BLOG in the subject line.
CheapOair Customer Care's Response, Nov 08, 2011
Dear Sir. I am awaiting your reply regarding the 7 digit booking number.
CheapOair Customer Care's Response, Nov 10, 2011
Never hear back from the customer in order to help resolve this.
CheapOair Customer Care's Response, Feb 21, 2017
We are apologetic to the customer, his refund has been delayed by the airline. There was a cancellation done by the airline and no other option but to refund. We have requested the airline to refund the customer, however, we are at their mercy, and the delay is with them, and not CheapOair. We try our best to see that the airlines resolve a customer's inconvenience in a timely manner, but at times it is our of our control.
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