The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Chaz Dean Wen Hair Care / inferior product

1 United States Review updated:

I wanted to say thank you to an earlier poster that gave a phone number for the company! THANK YOU!!! I was able to get through to a representative after only a minute of being on hold. [protected] the automated answering will want to know the purpose of your #2 for changes to your existing Wen account. When a representative answered I explained that I wanted to cancel my membership with Wen hair care. I told her I kind of liked the product but it had not done for my hair what I thought it would. I said I wished to keep the rest of the 90 day supply that was sent to me in January and I knew the last payment for that would be coming out of my account today and that was ok. She went ahead and cancelled future shipments/payments and sent me a confirmation email. They can do all of this without your customer #, if you give them your last name and zip code they can find your account and then give you your customer #. I am hopeful that I have ended my obligations to Wen and look forward to finding a more legitimate product line for my hair that does NOT involve automatic shipments ;) ~Katy

Sort by: UpDate | Rating


  • Ka
      8th of Mar, 2010
    0 Votes

    Update to my post...Wen is not able to email you, the customer service reps do not have outside email access. So, in regards to cancelling your memebership-- their system does not generate confirmation numbers but if you cancel your memebership that will generate an order number, get that number. I would also reccomend calling them back to have another rep pull up your account and make sure the cancelation order is there...good luck! ~Katy

  • La
      1st of Aug, 2011
    0 Votes

    Ive been using the Wen Sweet Almond Mint cleansing conditioner since October 2010. I love it! I will never go back to shampoo and conditioner. I use 2 pumps per wash twice a week, and my hair is colored on a regular basis. I have soft manageable hair with a lot of shine. I've had no problems ordering just what I need, and when I stopped my regular order because I moved to England from Cali USA the customer care representitives were very helpful. I only need 2 bottles of cleansing conditioner per year. I spent a great deal more than that on shampoo and conditioner per year before. Thank you!

  • Pm
      1st of Sep, 2011
    0 Votes

    I have a question, Has anybody found that after usng Wen their hair is thining out? I have been using Wen for awhile, and I find my hair is so much thinner recently. If anyone has any recomendations I would love to hear them. Pmitc91842.

  • Ma
      21st of Nov, 2011
    0 Votes

    Guthy Renker has been an absolute nightmare. I ordered a introductory pack and quickly decided I didn't want to receive any more products. So I phoned them to cancel about 6 months ago. Last week to my surprise they charged my credit card over $40 without permission. So I phoned Guthy Renker and spoke to two different people who were both very rude and constantly talked over me while I tried to explain the situation. They insisted that my account was not cancelled but only suspended even though I clearly instructed them that I did not want to receive any more products when I phoned 6 months ago. They now expect me to pay all the postage - that's over $20 including return postage for a product that I clearly told them I don't want to receive. I've got a life threatening medical condition and can no longer afford these extra costs. They are stealing peoples money and show no respect! I refuse to pay for the postage, so I have to wait and see if my bank can do a credit card chargeback. I'll never buy anything from Guthy Renker ever again.

  • Ti
      20th of Nov, 2013
    0 Votes

    YES!!! My hair fell out too and got so thin you could see through it! It was following out at an alarming rate! I stopped using WEN and my hair loss has stopped. Now I have to try and grow some of it back. It's a total mess now!!!

Post your comment