I had a Charter One bank account, after I asked them to increase my overdraft protection they said I was approved but did not increase it. My account went over drawn using up the current overdraft protection I had and then made my account negative $800.00 aprox. After weeks of talking to them on the phone they said they would refund the $800.00 back to my overdraft protection but remember my account was still negative $800.00. When they returned it to the over draft protection it then zeroed my account and put it back on my over draft protection and then charged me fees for over drawing my account again. Making my account negative again this time over $500.00, I talked to a branch manager and they said "lets open a new account to give you a fresh start until we figure out what is going wrong with your other account." so we opened up a new account and about a month later the day my check got deposit in to my account they withdrew over $520.00 to pay the other account off that I had refused to pay because it was all fees that they were after. At that same time I had my bills being paid as well from that account so not only did they take from the $600.00 that was deposit but my entire bike and rent payments were being pulled as well overdrawing my account once again to negative $370.00. I called them and asked what had happened they told me they had a right to take that money and will not refund it back to my other account. I told the woman on the phone that they should of notified me what they were going to do she responded, "If we told people that we were going to take money for right to restitution that they wouldn't deposit money into the account." to this day both of my overdraw protections are maxed out and one account still sits negative $370.00 and I refuse to pay them for their mistakes.