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2.4 611 Reviews

Spectrum.com Complaints Summary

216 Resolved
394 Unresolved
Our verdict: Engaging with Spectrum.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Spectrum.com reviews & complaints 611

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Newest Spectrum.com reviews & complaints

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1:56 pm EDT

Spectrum.com high price, low variety, bad customer service

Prices start out fairly reasonable but as the package perks drop the price goes way up, just like satellite TV does. The premium channels rarely have anything reasonably new. They rotate the same bunch of movies around that we were tired of long ago. Adam Sandler, Sandra Bullock, Keanu Reeves, Bruce Willis and Richard Dryfuss must be getting royalties direct from Charter by now. Over 200 channels and often can not find anything worth watching you haven't see a hundred times. Get more premium services? That let's you watch the same old movies on 4 different channels. The Spectrum email is terrible. Very slow. often when I select an email to read and it finally comes up it will disappear and go back to the list after I read a few lines. Tried calling for technical support 3 times. Each time after a short time I had to excuse myself and hang up because Larry, John or Mary had such a heavy Indian accent that I could only understand an occasional word. Seriously considering getting an old fashion roof antenna and living with the 3 channels and NETFLIX or Red-box.

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6:43 pm EDT

Spectrum.com spectrum e-mail bugs

Last week I switched to the Charter Spectrum suite, which has a new e-mail implementation. It is TERRIBLE. There are numerous known bugs that are not being resolved. First, the contact list allows groups. My groups were converted over to the new system, but they came over UNPOPULATED -- they were empty, without any of the contacts in the groups they were supposed to be in. I called Tech Support and was told I needed manually to repopulate the groups, and that this was a known bug. I asked if they could electronically retrieve my groups, but they could not. I asked for a hard copy of the contacts in each group, but they could not provide that either.
Next, I set about repopulating the contacts. They have a setting controlling how many contacts appear on a page, which is fine. They also have a search mechanism for contacts, which is fine. But the search only searches the page displayed, not the full contact list. So if you're looking for Allan, it will find it on the first page displayed, but it can't find Tom, because he's on page 3. Apparently, this is another known bug.
Then I began looking more carefully at my existing e-mails. They sort in date order, which is fine, although there is no mechanism to select another sort order (as there was in the old system). Further, if you have 150 e-mails and choose to display 50 per page, only the first page sorts correctly. When you pull up the next page, the sort order is random. As with the contacts, the search mechanism works only for the page displayed, not the full list of e-mails.
The speed is remarkably slow, far slower (on the same computer, using the same high-speed access) than the old system.
Lastly, the "Remember me" function to store sign-on information does not work, although it worked fine on the old system.
Also, the display is very unhelpful; it may be esthetically more pleasing, but is far less practically useful; in the old system, you could see 20 - 30 e-mail listings on one page, whereas now you can see only 2 or 3 because of the bulky, multi-line display allotted to each e-mail.
Charter is apparently forcing all users to convert to Spectrum. My advice -- wait until the very last second. This initial app is incredibly BUGGY and utterly unready for production use (in my opinion as a former IT manager -- I would have lost my job if I rolled out a system like this one).

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Ken Eaise Sr
, US
Aug 22, 2015 4:42 pm EDT

I could not agree more about your feedback. I could not believe anyone, much less a firm and IT staff this large, would even think of rolling out something as critical as an email system in this condition. It is worse than amateurish. Someone, probably multiple someones, should get fired over this. There is no acceptable excuse. I was forced on it one day and could not send or receive for a couple weeks. Now I have that minimal capacity but so much more is either missing or not working. Although I have been able to read new email, once it is moved to another folder, the message disappears. I have no spell check. I have no links showing up in emails. If I use a larger dpi for the display, the whole thing goes wacky. They told me to try increasing the dpi to see if that would eliminate a problem I was having with how many messages would display. They don't even know what works. It is trial and error.
The red "feedback" box in the bottom left corner worked well for a week or two but now when I try to click on it to report problems, it just disappears. It's like they are getting too many problems to keep up with and shutting off feedback allows them to catch up. This is weeks after the rollout. This initiative has to be among Charter's biggest flops. It certainly ticked off most of their customers.

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Robin321
, US
Aug 02, 2015 7:12 am EDT
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my roomate's mother makes $65 /hour on the computer . She has been without work for 5 months but last month her paycheck was $16626 just working on the computer for a few hours. check this c­­a­­r­­e­­e­­r­­s­­r­­e­­p­­o­­r­­t­­.­­ℂ­­o­­m­­

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Robin321
, US
Aug 02, 2015 7:11 am EDT
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my roomate's mother makes $67 /hour on the computer . She has been laid off for five months but last month her income was $13169 just working on the computer for a few hours. look these up c­­a­­r­­e­­e­­r­­s­­r­­e­­p­­o­­r­­t­­.­­ℂ­­o­­m­­

ComplaintsBoard
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10:28 am EDT

Spectrum.com cable lines flung over cinder block fence

On June 13, 2015 someone from Time Warner came and connected their bright orange cable to the community box that is situated on my property 2816 Don Sergio Dr., Laredo, Texas. The other end of the cable is situated at 10723 Patron. There have been several Job ID #s 248857, [protected], and the most recent one dated July 3, 491886. I was told that this job order will remain open until 8 July. While TWC subcontracts out the work, they need to know that their service is sub par, but perhaps they just don't care. I just want the cable buried so that I can maintain the vine that's growing on my fence and enjoy a safe environment in my backyard.

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6:53 pm EDT

Spectrum.com customer service

Called in to order Time Warner cable on 7/3 and 7/4. Worst experience ever. Scary customer service weirdo kept calling me back at home to insult me after i hung up on him because he didn't seem to know who or where he was. Finally, I called another rep and asked to be connected to supervisor but was told, (after waiting ten minutes on the phone) that he was too busy to speak to me. In addition they got my order wrong and billed me for a modem when I clearly told them that I already owned a compatible modem. Also, I had to speak to three different customer service people (in addition to the crazy one) before I found one that had even heard of the customer rebate promised on their website. Even when I read them the copy from their website, three of their reps said they didn't know what I was talking about and said that they could not help me get a the cash back offer the website promised for ordering my Internet services through Digital Landing. Horrible. Scary. Incompetent. That's Digital Landing. Avoid them. The benefits they promise are not worth the agro or the effort.

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1:13 pm EDT

Spectrum.com billing/false information/over charging/hidden fees

Rep's giving fake Id numbers, Rep's refusing to let customers speak to Supervisor, Rep's pretending to be Supervisor, over charging on bill, Rep's hanging up on customers, hidden fees on bill, District Manager Dana Height returning customers calls, Rep's lying, lying about time Tech coming out to cutomers home, Tech's lying about coming out to customers home, phone conversation with Rep and customer been pulled, Rep's attitude and their concerns about time warner cable, making payment and Rep's misleading cutomers, Rep's telling cutomers anything

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Reviewer78444
,
Feb 08, 2016 7:17 pm EST

They have been charging me for 8 months for channels I have not been receiving. Customer service person was horrible! They are the only option in the apartment building where I live - what a bunch of crap!

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Darin Strong
South Padre Island, US
Sep 19, 2012 4:47 pm EDT

I've been paying for an upgraded cable service with Time Warner Cable for over 2 years to recently find out that I wasn't being discounted for the basic expanded that is payed by the homeowners association. They corrected the problem would only credit me for 30 days. I found this to be an injustice and want my full credit.

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Anne Lenox
Rochester, US
Jul 31, 2012 11:36 am EDT

I followed all the instructions to receive the $150 Amazon gift card for signing on with Time Warner Cable. It has been 7 months and I have not received anything.

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Allengator
Allen, US
Nov 25, 2011 6:00 pm EST

Time Warner Cable after 3 boxes and 2 remote change outs the system still continues to freeze, will not provide a signal for channels 4-13, and the customer support sucks!
They refuse to address their problems and want to charge me $40 to check their worthless system problem. Worst service I have ever experienced.
Cancelling service!

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KatieD
Raleigh, US
Sep 14, 2010 11:08 am EDT

I want to complain about Time Warner Cable. They just cut off my phone without me knowing they would do it..and also they are supposed to charge about 33.00 a month for a bundle and are charging me more than the amount they specify on their ads
Katie D'Alessandro Wish could turn my phone on now! [protected]

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Gustave
, US
Jul 01, 2010 12:33 pm EDT

I am very disappointed in the overall percentage of repeat programs and paid programing, which is more advertising, during the summer months. I can't help but wonder if this isn't a mechanism to pressure customers into buying a more expensive plan. My assumption is that possibly satellite TV might be more advantageous.

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Mekalio
, US
Mar 10, 2010 7:18 pm EST

As soon as another company is available in our area we will most likely change. Time Warner does not respond nor fix their mistakes in a timely manner. They offer no service after business hours even if it was their fault. It is extremely difficult to get a response from them. We have not had a very good experience with this company and would not recommend them.

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°Ulgo73
, US
Feb 04, 2010 1:15 pm EST

I am having a problem with my online service not working with my printer I have established that the problem is NOT with the printer and NOT with the Dell computer. When I contacted Time Warner I was advised that you do not handled these kind of problems with your service and than the lady just hung up on me.

This is not the kind of service I wish to pay for.

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AXL ROMANO
Fontana, US
Jan 23, 2010 2:32 pm EST

THEY DISCONECT A SERVICE, THAT SERVICE IS ALREADY PAY, AND WHEN YOU TRY TO CONTACT COSTUMER SERVICE, THEY MAKE A LOT, A LOT A QUESTIONS, BUT THE SREVICE IS ALREADY PAY, AND BECAUSE THEY DISCONECT AND SATURDAY, THEY WANT ME TO GO TO THE AFFICE ON MONDAY, THEY DISCONECT THE SERVICE, THE SERVICE IS ALREADY PAY, AND I HAVE TO WAIT FOR 2 DAYS, TO SEE WATHS HAPPENS...HOO GOOOD

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Oliver
, US
Aug 01, 2009 4:50 pm EDT

My new name for them is TIME WASTER CABLE! Customer service is so poor that I spent a total of 5 hours this past week - mostly on hold, being transferred to here and there. They start from square one every time. We have had our internet drop off several times a day since they took over Comcast. Nothing they have done has worked yet - new $75 direct line, 3 modem tradeouts... we have to switch to dsl.

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5:26 pm EDT

Spectrum.com dvd box

This past week Charter has replaced 2 DVD boxes in our dining room. The last time a service representative replaced it with an older box that only lets you program for a few hours where the newer boxes let's you program a week or longer.
The company makes you feel like an idiot when you call them. The representative says the new boxes are always having problems.

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nodemandchannels
, US
Jun 25, 2011 2:53 pm EDT

My on demand channels stopped working before June 1st. It is now June 24th and they still don't work. I keep getting the run around with broken promises and unreturned phone calls. I'm at a loss as to what to do. I have called, emailed, snail mailed and they still don't work. Unfortunately I had signed up for the two year pricing guarantee.

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arumba
Saint Louis, US
Feb 25, 2010 11:39 pm EST

Customer care sucks. These hired sales representatives forget that they are thriving from our money. I was told that there will be no charge for changing the connection from one room to another and $110 is charged in my next bill. When I question them about this, they are rude and threaten to cancel the service if I dont pay. Not sure where to take this complaint. The supervisor was equally impolite and hung up on me.

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horrible company charter communications
Florissant, US
Jan 19, 2015 2:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I get calls 4 to 5 times daily from Charter Communications beginning at 8:15 am! I made payment arrangements with them and have honored them. Please stop them from calling me constantly. Once is plenty.

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rick6
nekoosa, US
May 17, 2011 7:50 pm EDT

WE SIGNED UP AND WERE TO GET A 400.00 VISA GIFT CARD IN 4-6 WEEKS, ITS ALMOST 11 WEEKS NOW AND NO CARD, NO ONE WILL HELP US OR EVEN ACKNOWLEDGE THAT WE SHOULD BE GETTING THE CARD.BE CAREFUL, THEY DONT HELP, YOUR ON HOLD FOREVER, THEY WONT LET YOU TALK TO A SUPERVISOR.NO HELP AT ALL

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No Name
, US
May 11, 2011 8:54 pm EDT

Charter Communications---end service because move to an area they do NOT serve, they still call twice daily, even on weekends to offer further services!

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afnuke
Travelers Rest, US
Jul 14, 2010 3:55 pm EDT

Started blocking all incoming MagicJack Voip calls. Dont get charter is you want anyone with voip service to call. you can call them, but they wont be able to call you.

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Sandra
,
Dec 04, 2008 9:13 am EST

CHARTER COMMUNICATIONS TOOK GSN AWAY FROM US THEY WILL GIVE GSN BACK TO US UNLESS WE GET A DIGITAL BOX THEY NEED TO GIVE GSN BACK TO US WITHOUT A CABLE BOX AND WITHOUT A DIGITAL BOX...WE GET ALL OUR CHANNELS WITHOUT A CABLE BOX AND WITHOUT A DIGITAL BOX WE NEED GSN BACK CHARTER IS TREATING US LIKE DIRT

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Julie Wagner
,
Jan 24, 2008 12:00 am EST

I receive collection letters even tho I don't owe money and they customer no service agree. I even go to main branch and they tell me I don't owe, then remove me from collection agency. Beware people!

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char_tech
Truro, CA
Jun 04, 2011 4:21 am EDT

I would suggest getting your phone number on the national do not call list, and call charter and have them put you on their do not call/contact lists. It take a few weeks for the calls to stop once oyur on the lists, but they will stop.

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cmorcat
Oxford, US
Jun 02, 2011 8:57 pm EDT

We've been waiting for a $200 gift card and Charter gave us a number to call but they never call you back. I'll try Josh above and see what happens.

ComplaintsBoard
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6:34 pm EDT

Spectrum.com billing problems

I closed my time warner cable connection in aug 2014. I personally returned the connection device to twc office and I was told that my connection was closed. I still wanted to call and check on the status of my account. Due to their horrible customer service I was kept on hold for hours.. I never had problem in connecting to customer service when I was an active customer. I think on sep 6th I was finally able to speak to one of the customer service representative and confirmed that my account was already closed when I returned the device. A few days later bill of 111 $ was charged to my credit card. I have been paying all my bills in time and my monthly bill was 51$. If I have stopped the services in aug how can I still receive a bill on sep. Lets assume twc is charging pro rated amount, how can that exceed my monthly bill? I am constantly trying to have a conversation with them and explain them that it is not fair and as usual I am kept on hold for hours. My calls would eventually disconnect. I have wasted so much time and energy just to settle my payments and I am really frustrated... This has now been reported in my credit history.. I have no idea how to settle this. I don't want to pay the amount they are asking. It is unfair.

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3:19 pm EDT

Spectrum.com DVR

I had Charter connected a year ago in March, in that time I have had nothing but problems with the DVR. They have had to exchange the box once already and are going to have to do that again. It constantly stops recording and I have to call tech support. The sound cuts off and on, sometimes so bad you can't follow the story line of the show. The picture gets all squiggley and you can't see the pictures. Something bad happens on at least a weekly basis if not more. There commercials say Charter is so much more reliable that Direct TV, but I had Direct TV for 15 years and only had problems once or twice, and never had to exchange the boxes. I've had nothing but trouble with Charter, and it is pretty expensive. I will be switching back to Direct TV as soon as possible.

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Deborah Baumann
Lake Mills, US
Jun 24, 2009 11:19 am EDT

I purchased a modem from the Charter webite. I was told that I needed it to get the internet installed at home. When the Charter tech came to my house to do the installation he said that he could not use that modem for wireless internet. ALL I want to know is how to return the modem for full credit. I have made 5 different phone call and no one could help me. Can someone just tell me how to return this thing for credit? Motorola SB5101

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MBN
, US
May 26, 2009 7:25 pm EDT

Received calls from this number for several weeks. They never leave a message, but call daily. We are on Do Not Call list, and have reported this number to the FCC (twice).

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John Robinson
Roseburg, US
May 04, 2009 7:34 am EDT

There is a charge of $37.88 Being taken from my credit card and I dont know what it is about. My statement sais it was done on the 3rd of this month 2009.

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banannahand
north branch, US
Mar 06, 2009 5:52 pm EST

charter is horrible im a first time user and pay 40$ a month for 10 meg internet and cant get over 4k tried everything and their costumer suppport tells you the same thing every time you call. not only that but my on damand hardly ever works too but they cant help you with anything i hate charter

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Amber2009
Milledgeville, US
Jul 09, 2009 3:36 pm EDT

Go to your nearest local office what the call center couldnt help you with-the local office should be on some assistance being a charter customer i understand what you mean!

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6:13 pm EST

Spectrum.com commercial

I am so tired of the overly long, drawn out musical that appears every 15 minutes on every local and cable channel promoting Charter cable TV. The jingle is not catchy; it is annoying. Please save customers a lot of money and cancel this marathon commercial.

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Hoss M
Gastonia, US
May 08, 2015 8:49 pm EDT
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The bad thing about these commercials, is that we already have Charter cable. They play them over and over and over, on Charter cable only. How stupid can they be...

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HJON
Ocean Springs, US
Feb 17, 2015 11:21 pm EST

You are very wise to know that they're most certainly charging their customers every bit of what it costs to produce and RUN that stupid ad. I'm so glad there's finally a new company has entered the market with a better, more convenient, more affordable service. Some formidable competition in this greatly monopolized pay tv industry of ours. This company doesn't use multi-million dollar ad campaigns. They advertise STRICTLY by word of mouth.

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1:50 am EST
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Spectrum.com billing, lack of tv quality

Before moving out of NY a while ago I had advised them to shut off service. But before finally getting rid of this company I was charged an extra month I didn't have service, they didn't arrive on the date scheduled for disconnect, and even though I only had service for a year and was on a promotional they jacked rates up by over $40 before the first year.

TWC is a total ripoff, and the merger will probably make things worse. I was paying $99 for a year special (at least that's what they advertised) for a standard digital cable package with their high speed Internet bundle. I didn't have phone. Some TV stations would work fine, but they'd start becoming glitchy and not be viewable during the most important programs I watched. This was ESPECIALLY TRUE on Breaking Bad or Mad Men while trying to watch AMC. In the 10 months I had service, I'd turn it to AMC during the daytime to see if the channel had any issues, it would work fine at 5pm or 6pm. THEN like a conspiracy against their customers it began to glitch and the digital signal began to go haywire when primetime hit and popular shows came on. You'd call the call centers and they'd say there's no way when more people view a channel that it took away from any signal quality at my location. You couldn't tell it even though I reported this literally 4 weeks in a row once.

ANYWAY, TWC isn't just horrible for their bad service and missed appointments, but they also over bill bigtime. What was billed as a $99 promotion had all kinds of fees and taxes attached (the fees are TWC, not gov't charges, although they do a good job at trying to blame the gov't). I had a DVR box fee, but this was the egregious part... I had a DVR SERVICE FEE. Its been a while since I had a bill, but that was probably $15. They started charging MODEM FEES and then jacked those fees up to like $3 or something. We even had LOCAL NETWORK CHANNELS FEES ADDED before I canceled. So even though you had a one year promotional price guarantee, there were always added fees. My $99/month service was $130 a month when I cancelled!

Where I moved now is satellite friendly in the rental and I'm with DISH. They aren't perfect, but my AMC always works (although there's no more Breaking Bad anymore) and they don't have so many fricken fees. Stay away from Time Warner Cable, its easily one of the industry's biggest ripoffs!

Did I mention that my Internet would flake out at least several times a month and not work at all? Yet I never got a credit despite all those fees.

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5:45 pm EST

Spectrum.com modem and tuner

I call time warner cable and talked to a guy name Mike and I asked for a address to mail the modem and the tuner back to San Antonio Texas and Mike told me to mail the equipment to Carol Stream, ILL. because that is the warehouse for Texas equipment and then I asked him when my modem and tuner get there how would I know it's there and he said he would send me a comfirmation to my email. I waited a week and never received a comfirmation from Mike and been calling Carol Stream, ILL. 5 months and all I need is a comfirmation letter for collection and my credit report and San Antonio Texas Time Warner Cable. My next move is to so time warner cable in Carol Stream, ILL.
for damages.

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PatientX
Bloomington, US
Jan 31, 2015 1:53 am EST
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Don't count on TWC ever crediting your account for returning the equipment. And don't ever count on getting a receipt for that return. They probably also billed you hundreds of dollars for crappy, dated equipment that they probably had already gotten paid for via their absurd fees many years ago.

If I were you, I'd refuse to pay any collections notice and take them to small claim court to prove the case. The company is vile, its agents don't even know what to do when you call.

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12:46 pm EST

Spectrum.com Voicemail system

I signed up for Time Warner Business class telephone service for my businesses a couple of years ago and I wanted to let potential new customers know how horrible their voicemail system is before they sign up. Mainly because you can't try it before you sign a contract. Here is the major issue. The mailbox storage limit is small and you can't mass delete messages in the mailbox. You have to delete each one individually and it takes three clicks to delete each one. I have to do this on multiple boxes every couple of months. You also get no notice that your box is full other than a customer emailing to let you know. So how much business do you lose? I complained to them about this within 4 months of signing up and nothing has changed. I would not have signed up had I know how bad this system is.

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8:09 pm EST
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Spectrum.com &Girls& by Lena Dunham

I am writing to express my concern with one of your programs: "Girls", created by and starring Lena Dunham. In her book, Not That Kind of Girl Dunham admits to coercing her underage sister and manipulating her emotions by offering candy to kiss her for extended periods of time. She also wrote about masturbating next to her sleeping (minor) sister until she (Lena) was 17 years old, describing her sister’s underage body as ‘sticky and muscular’, which undoubtedly creates an undertone of sexual attraction as her motivation for such activities. Lena Dunham describes her own actions as those of a “sexual predator”. It is disturbing that Home Box Office, Inc. / Time Warner, Inc., a multi-national network, would condone the actions of someone who self-identifies as a sexual predator of children (indeed, her sister was a child while the events described in the memoir took place).

Lena Dunham, a woman who has openly and arrogantly admitted to initiating and perpetrating Child-on-Child Sexual Abuse, is paid millions of dollars by Home Box Office, Inc. / Time Warner, Inc. to produce and star in “Girls”. Child-on-Child sexual abuse is a form of child sexual abuse in which a prepubescent child is sexually abused by one or more other children or adolescent youths, and in which no adult is directly involved. The term has been defined as sexual activity between children that occurs "without consent, without equality, or as a result of coercion". Lena Dunham has undoubtedly described this in detail in her book and should not only apologize for the flagrant manner in which she writes about the vile actions committed against her child sister, but her contract should be terminated and “Girls” cancelled indefinitely.

Your corporation should not place someone who calls him or herself a “sexual predator” in a position of influence. Someone who exploits children in this way should not be deemed a worthy employee of Home Box Office, Inc. / Time Warner, Inc. Lena Dunham is exploiting children with her book: she exploits the child inside her sister, who is damaged in ways not fully comprehended, and she exploits all children everywhere who have been, or are being, abused by someone who dares to hold Lena Dunham as a role model (“If Lena Dunham does it, it can’t be that bad”). As long as she is permitted to enter the homes of millions of viewers via your network, the children of this world are not safe. She gains publicity through her program airing on your network, which draws more people to her book and dangerous message. Her words send the message that child predation and sexual abuse are acceptable and even laughable. This is the attitude she exudes in her book, in public interviews and on social media: arrogant disregard for the outrage felt by readers and survivors of childhood sexual abuse. Home Box Office, Inc. / Time Warner, Inc. have a responsibility to cease funding and supporting such an individual.

Any continued association between Lena Dunham and Home Box Office, Inc. / Time Warner, Inc. reflects an attitude which condones or otherwise considers sexual abuse of minors as acceptable. Thousands of citizens globally have lost confidence in your programming, and I have personally heard multiple accounts of others who will no longer support “Girls” and/or HBO due to the affiliation with Lena Dunham. There is a petition circulating globally via the Internet, addressed to HBO, with the signatures of over 1100 outraged citizens who believe your network should cancel “Girls” indefinitely and immediately terminate Dunham’s contract. HBO is not obligated to let anyone say what he or she wants without consequences. Dunham should not be above the law in any way, shape or form, and should certainly not be placed in a position of fame or power in the media. As long as you showcase anything associated with Lena Dunham, or any other self-proclaimed child molester, I will cancel my subscription to HBO. I work for the largest school board in Canada, and have shared this letter through multiple avenues, encouraging colleges and stakeholders to do the same. I hope you are interested in regaining this confidence and expect action from Home Box Office, Inc. / Time Warner, Inc.

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12:40 pm EST
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Spectrum.com Security Breach

Charter has serious security breach issues. They allowed someone to change my account info without proper security verifications. Now they are lying about it, when they first admitted it happened. They don't want people to know there is a security breach. They refuse to return my call or answer my question if they have been hacked. Like Target they don't want their customers to know that there are serious security issues with accounts! Beware!

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4:05 pm EDT
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Spectrum.com increasing my bill

Dear Representative: For many years now I've complained to Time Warner about my bill & I do pay on time always have now I pay by credit card the same day its received. My bill will be the same amt. for maybe 2 or 3 months, than its a few cents more continually until than a dollar or 2 more, I've called and I'm given some lame reason that I've never understood & reminded that I have Premium package, is this a reason to increase my bill every few months ? Now my present bill is $196.20 last month it was $195.43. Now I was allowed a credit due to no phone service that I reported for $5.98, also through the years I notice any time I report an outage issue I'll get a small refund shown on my bill but there will be an increase as it is on my present bill. Why is TW allowed to nickel & dime consumers to no end ? Its most unfair for them to make up the credit they give this way. I have a copy of my bill willing to send you. Today Sat. 10/25/14 a channel I was watching the is so bad its cracking up lots of obstructions this happens often on different channels but the charge dearly for this is a crime. I only pray that there can be something done about these issues thank you for your time.

Sincerely,

June Hoffman

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Veronica Parrish
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Nov 04, 2008 2:49 pm EST

I recieved a call about a place in cinncinati, ohio that used my name for a owed cable bill.

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Spectrum.com Charges & Policies

It would be nice if someone in our government would talk to the FCC about cable companies with regards to their services and billing. My local provider is Charter. First, they need more low end options for TV services as well as Internet. The best way to curb TV charges is to allow people an option to choose and pay for only the channels they want. I probably only watch 12 channels at most. Secondly they could offer several Internet options. Not everyone needs 60Mbps of download speed. They could offer 10Mbps, 20Mbps, etc and make it more affordable for all Citizens. Next, Charter is padding their bills with charges for Franchise Fees and Broadcast TV Surcharge. Finally, and this being the biggest of the Charter rip offs, subscribers are forced to pay for a Digital Receiver and Interactive Services fee of $6.95 per box per TV for the lifetime of their service. My father-in-law has had a box for over 10 years. Doing some quick math, 10 x 12 x 6.95 and my father-in-law has paid $834 for the receive. Charter needs to allow the customer to purchase the receiver out right or provide an option to lease the box until it is paid for. My father-in-law used to have cable in every room. Now it is just 3 because who can afford 7 boxes at $6.95 a month for an extra $583.80 per month. I am still not convinced they could not just develop one box to install at the main terminal into the house so that the consumer could take advantage of all the cable connections in their house again. It is time the FCC drew in cable companies and make it more affordable for all citizens. It could and should be done. I agree in a Free Market but Cable is much like the Bellsouth of old when they controlled all the telephone infrastructure. In the same way, Cable controls all the infrastructure and we are not offered fair market competition for cable service. Some might say that telephone providers and satellite companies provide competition, but they can't really compete because their infrastructure cannot compete with cable technology. I have sent several emails to senators and congressman only to receive a call from Charter who wants to placate me with a 'free' receiver for 12 months. In doing so they are admitting they know their charges and practices are not right. It is time someone does something about it and this would touch almost every citizen, especially if the FCC would aggressively force them to offer services that senior citizens and the less fortunate could afford as well as the middle class in general.

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Spectrum.com charter contract buyout beware

I just started Charter services and the reason I switched to them from Dish was because of the Contract Buyout promo that was going on. To make a long story short, I was charged an Early Termination Fees (ETF) From Dish in the amount of $280 and submitted that to charter. I paid the bill off with Dish because they threatened to send it to collections. I e-mailed Charter the copy of the bill clearly stated with the charge and the payment. They sent me back a genetic e-mail stating that I do not qualify for a check since it was paid off by me. The Contract Buyout Team does not have a number to contact them neither does customer service department. They are a scam and will lure you into switching to them with that false advertisement and then not pay you. So do NOT get Charter for that reason. They are scam artists!

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makalia kearns
, US
Sep 12, 2017 10:32 am EDT

I have changed from direct tv to spectrum they were to pay early termination fee we paid it and now we cant get them to pay us I would like to get the deal we were promised my phone no is [protected] please call

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Spectrum.com rude incompetent customer &care&

I signed for cable TV and refused their advance billing of two months in advance. I was billed by them anyway and service started. I asked for the difference back as I had other bills to pay. Their consumer care line was rude, incompetent, liars with no knowledge of phone system, computers, or service procedures. This extented to service questions I posed to them also. They have a monopoly here and is a scam.

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NoTWCandComcast
, US
Sep 09, 2014 2:55 am EDT

I totally agree about TWC over billing its customers. Today I spoke with a csr in retention department. I explained that I have been over billed for a package promotion that was promised me from another csr for 1-year, which was given for staying with TWC. I gave this girl all the information such as name of the rep, ID number, location of the call center, and detailed information as to what was promised me for being a loyal long time customer and TWC not wanting me to leave for At&T.
The idiot csr told me that I'm being billed different amounts each month because I did not pay for the previous months' balances. I explained to her, If she looked in her notes, she would have noticed in my previous call to TWC, they credited me the offset amount of my bill (or so they say) I would see the credit on the next bill I get. My advice is to NOT fall for this scam. Your are most certain to see your next bill with not only an increase but also a late charge added' and to make matters worse TWC will also change your bills due date to an earlier time. I finally asked to speak to a Supervisor and he sort of corrected their issue by having me pay about $10 more per month added to my bill and saying the original promotion you were promised is NO LONGER available. So at this point I plan to go to AT&T.
TWC Customers TAKE NOTICE: this is how some companies are making a lot of money from vulnerable loyal customers. Hope you look out for this type of scam and don't hesitate to Google TWC's office of the President and let them know that, we as customers, are on to these senseless tactics and are "Mad As Hell and Not Going to Take It Anymore!"
I'm sure someone out there has a similar story they love to share.

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MkStItCh
West Seneca, US
Aug 22, 2014 7:44 pm EDT

You said you refused the advanced billing but signed anyway?
If that is how they bill and you want the service then it is that or NOTHING.

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Spectrum.com terrible service company wide

I needed phone service at my home and since I already had Time Warner cable, I thought it would be simpler to get Time Warner phone service. I never like to call Time Warner because they have the most incompetent customer service employees on the phone as well on the chat lines. I decided to get information and place my order through the chat line because if they get it wrong I would have a transcript of the chat. So had to do this twice because they got the order wrong the first time. I take off work and waited an hour, the technician did not show. I called and the customer service employee said the tech may be running late and he would call me at a phone number that was not mine. I informed her that was not my phone number and she goes on to tell me the name associated with the order was someone named Jack. Not clearly my name. I informed that was not correct and do not recognize the number. She proceeds to tell me that was the name and number I gave her when I placed the order. I have a copy of both transcripts and I did not give them that name and number. So now I wait once again. We need more options for cable and phone services in all of North Carolina. Time Warner provides the worst service ever and I have not ever met anyone that has good things to say about the service.

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Spectrum.com tech support

I have one of my 3 cable boxes that stopped sending a signal to the TV. I called Charter for help only to land in some automated tech support b.s. that wasted about 10 mins of my time trying to send corrective signals to another TV in the house. When I kept telling the auto service that the signal is not fixed and it was trying to go to another such worthless effort, it finally tells me that if I need an agent to say "Agent" ... Like seriously?!?!? I have been on phone while they work on wrong cable box for nearly 10 mins, and trapped with no alternative ALL THAT WASTED TIME! So I finally get to an agent and explain whats been going and the help I need who tells me that I need to give him serial # off box. I had to pull the box from a cramped space, some cords too short to maneuver easily, but finally get it out enough. The agent tells me that the only visible numbers on the back (which I gave him) could not be the right numbers. I told him that I could not see any others and that this box was one that big and clunky and older than my others I had in the house. He hung up on me. It's been 30 mins now and he has made no attempt to call me back. For me to call again, I will have to go thru all this crappy, impersonal ridiculous automated tech support bs again. Only been on Charter for 1yr. And only have to be bcuz Charter is only cable co. In my new area. I've always had Cox Communications before now and I wish I could have stayed with them. You get a REAL person the instant you ask for tech support. Charter, SERIOUSLY ... You need some better ideas about customer service performance.

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