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3.3 142 Reviews

CEX.IO Complaints Summary

80 Resolved
61 Unresolved
Our verdict: While CEX.IO has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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CEX.IO reviews & complaints 142

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3:28 pm EST

CEX.IO money withdrawal impossible

I have tried to withdraw my account balance from CEX.IO. The VISA withdrawal was accepted immediately after I requested the withdrawal. However, the minimum amount of time they have given for money to reach my account has been past, and I have written the customer service several times and I didn't get any reply. I am starting to fear that CEX.IO is scamming people. My user name is up111784623 and I have written to the support team with the ticket number 566600

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1:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CEX.IO withdraw my money and transfer coin

My user id is up [protected]. I send money to cex.io and bought ETH and want to test it transfering coin to bittrex. Transfer requested more than 40 hour before, and still not reached. Filled two letter to cex.io support and only response was their letter stating they got my complaint and I should be patient. Want to test it can I withdraw my money from cex.io. And showed that it is not possible too...

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Mohammed Sam
, US
Dec 27, 2017 12:42 pm EST

You get the money from my credit card with one second time, and when I need to withdraw you said rejected without any reason, ticket number [protected], trying bank transfer same problem, trying sepa same problem,

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1:20 am EST
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CEX.IO unconfirmed transactions

I was transferring my BTC to my wallet and was expecting the transaction to take only a couple hours after it was confirmed on the website. Once confirmed on the sites I still haven't received my amount for 0.[protected] BTC as I was looking to see why my transaction remains unconfirmed the website has placed my transaction into a chain along with 6 other accounts that still haven't received their BTC yet either. If this prolongs any longer and I do not receive my BTC I will file a complaint for fraud to the UK cyber fraud department. And from there file more complaints and warn en mass to not trade or invest with cex.io under any given circumstances.

Read full review of CEX.IO and 2 comments
Update by Cloudra
Dec 21, 2017 3:22 am EST

If anything I say we go public and ruin their reputation and let everyone know not to trade or exchange with them. First off it’s stealing and second they’re not even making an effort to at least reimburse us.

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Mohammed Sam
, US
Dec 27, 2017 12:43 pm EST

You get the money from my credit card with one second time, and when I need to withdraw you said rejected without any reason, ticket number [protected], trying bank transfer same problem, trying sepa same problem,

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Mohammad Abrar Musani
, US
Dec 21, 2017 2:10 am EST

Me too, I initiated a withdrawal from cex.io for my btc 0.16 btc to my wallet, it’s still pending I don’t know what to do, I have made a support ticket for the same but no reply I am afraid of loosing my 3000$ -up111099306

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11:19 am EST
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CEX.IO still missing transferred money to cex.io after 2 weeks

My username is up111583754.
On December 4th 2017 I've successfully transferred 3.000€ to CEX's bank account. I have all the needed documents from the bank.
But until today, I haven't received the money to my CEX account. I've written many mails to the support and help center, but the Compliance Team hasn't responded and the Financial team endlessly writing responses about how sorry they are that it takes so long and the Compliance team should contact me ASAP.
I haven't received any response.
Meanwhile, my money is serving their needs and I don't see how I get it back.

How can I get help from legal authorities? Police? Lawyer? Any official authority in London that can help me?

Thanks

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2:30 am EST
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CEX.IO customer support and no access

up107880197

On the 29th of November i submitted my first request for assistance as i had lost my phone and with it my 2FA which now restricts me from doing anything on my account.

I have tried all of the fixes they suggested in their standard mail and eventually the final step was to go through a major verification process so that their support team could reset the security.
I have mailed a number of times following up on this, tweeted them and still nothing.

I now have BTC sitting in a wallet that they are holding ransom by their pure lack of willingness to help.

Please assist.

Thanky ou.

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5:48 pm EST
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CEX.IO $5k usd bank transfer issue # [protected]

Transfered $5, 000 USD into my account on 11/27/17 and have not yet received any funds nor have I been helped by anyone at CEX.IO outside of them sending me a boilerplate message telling me "someone from their finance department will reach out to me soon" and no one has to-date. Based on all the other complaints here I'm becoming very nervous that this is a fraudulent company who has stolen my money. I have since filed an official fraud report and suggest anyone with issues do the same thing. https://www.actionfraud.police.uk/

Reference # [protected]; Order #[protected]

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9:19 am EST
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CEX.IO cex.io steals money scam

up111540172

I sold 3800 USd of bitcoins about 4 weeks ago. You won't verify my account or answer my replies so my money is stuck in cex.io.
Finally you answered that there are no USD withdraws. You charged me 300 dollars to sell bitcoins. Now you want me to buy bitcoins to withdraw cryptocurrency.
I have put in all verification papers no one has looked at them. I would like to wire the money to my bank account in the US,
I think this company is criminal. doubt I will ever see the money.
Josh

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11:26 pm EST

CEX.IO money deposit

up111278744 is here.
It's been a week and I still don't know anything about the money I deposited into your Polish bank in Warsaw. I'm sure, you're extremely busy but I'm not a millionaire not to worry about $20.000. Can you please help? I really need a reply here as I get no replies to my messages on social media, on your website etc...
Thank you very much. Case: 471313.
Regards!

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8:26 am EST

CEX.IO withdrawal not received

Hey I recently withdrawed 230 dollars from cex.io to my bank on the CARD which said instant withdrawal and no Compliance Officer approval. No money yet. It is starting to look like fraud. I will wait another day and if payment if not received I will start the legal procedures in order the take my money. Also
people who have the same issue can use this.

https://www.actionfraud.police.uk/report-fraud-about-you

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Kimlagi
, PH
Jan 11, 2018 10:12 pm EST
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I have similar experience. As of today, it has been 7 calendar days from withdrawal still no amount was received.

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4:31 am EST

CEX.IO my deposit not reflecting in my account

Up109989448... I made a sepa transfer since 27th of november and it has not reflected in my account.. My plans is getting schattered by the day and the market is getting more expensive... Can you please help me with the processing or give a specific date
Please help because this is getting frustrating... There're othet markets but I decided to use cex.io and i'm regretting it already... Please help in resolving this

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György Szimeonov
, US
Dec 14, 2017 1:02 am EST

Same here I also transfered ripple and not showing in my account.

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Sandyrao
, US
Dec 13, 2017 11:37 pm EST

Mine also not showing bro my ID is up111357009.

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Sandyrao
, US
Dec 13, 2017 11:38 pm EST
Replying to comment of Sandyrao

I have Transferred Ripples from another Exchange but its not showing in my account

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8:45 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CEX.IO - withdrawal transaction issue | additional money taken issue

BAD experience : I dont know when they will fix this. Im fed up trying to reach you. My name is Wasim Raja ID : up110524364 Issue 1 : I tried to complete a withdrawal transaction 6 days before and i did not get the money. here is the screen shot . Please kindly find the below withdrawal request: [protected]:07:11 2017-12-08...

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7:26 am EST
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CEX.IO deposit missing after 12 days

I sent some hundreds euros to cex.io 12 days ago. First they told they needed 3 days to verify something. 3 days later they told me that the money could take up to 14 days to arrive in my account.

I am afraid they have just stolen my money.

My request is: 446321

Now they don't even answer my emails so I don't know what else to do to try to recover my money.
I have sen that withdrawing money is very expensive (10€ for a SEPA transfer compared to 9 cents with kraken).

I made a mistake with cex.

Read full review of CEX.IO and 1 comment
Update by educob
Dec 15, 2017 1:35 am EST

No. The thieves don't even answer.
Money stolen by cex.io.

Update by educob
Dec 15, 2017 1:35 am EST

No. The thieves don't answer.
Money stolen.

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Kadir Ipek
, US
Dec 14, 2017 11:28 pm EST

Hi there! I have exactly the same problem with this site. Were you be able to resolve your issue yet? Thank you.

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5:24 am EST
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CEX.IO depositing money

I have transferred 10.000 (ten thousand) USdollars on date 24NOV2017 to be credited to my account unfortunately since 24NOV2017 nothing deposited. I sent too many tickets for this issue and there is no positive reply.
My bank says *Money Sent.
Receiver Bank says *Money Received.
BUT CEX IO says *There is no money yet.
I don't recommend cex io

MY ID : up109488172

Read full review of CEX.IO and 3 comments
Update by Hakki
Dec 18, 2017 4:16 am EST

not yet
still waiting for my money :S

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John PETERS0N
Los Angeles, CA 90017, US
May 31, 2023 2:36 pm EDT
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They don't respond to emails once they suspend your account. My bank said the $12,000 payment I sent to CEX went through, but CEX would not allow me to login to my account, and they don't respond to emails either.

I was reading some reviews on this website when I discovered an article about Paige McCubbin. Some comments under the article explained how she has helped people who have been scammed recall their funds from scammers or shady companies.

I reached out to her immediately for assistance, and within four days she was successful in sending the funds locked on my CEX and having them wired to my bank.

I would advise you to get in touch with her for assistance.You can reach her on Telegram; her handle is Paigecubbin.

 

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DJ91
, US
Dec 19, 2017 8:01 am EST
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This is total scam, I transfered from US bank $5k. My US credit and debit cards are verified and I sent too many emails and submitted tickets too. I always got an automated email saying: "Someone from Finance team will reach you soon". There's no response, it's been 15 days. Any suggestions how I can file complain from US or Should I reach my bank to get my original money back?

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Kadir Ipek
, US
Dec 14, 2017 11:29 pm EST

Hi there! I have exactly the same problem with this site right now. Were you be able to resolve your issue yet? Thank you.

ComplaintsBoard
L
3:46 am EST

CEX.IO exchange

Wired 100 000 on 29-th of November. The money is still not deposited, although I'm sure the funds reached their bank account on 30-th of November. Only once i heard back from their support saying that it takes 14 days to deposit the funds. What a nonsense! All other emails were left unanswered. Sent them the proof of payment multiple times with no response whatsoever.
Client # - up109825874

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brian231hernandez
brian231hernandez
Crystal River, US
Jan 27, 2018 8:58 pm EST
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Have you sorted out the problem them?

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2:17 am EST
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CEX.IO sepa bank transfer not deposited in my account after 14 banking days!!!

Client number : up110808909

order number : [protected]

Hi,

I made a bank transfer of 5000 euros, since 20/11/2017, and to date, this amount is still not in my account.
However, my transfer was a SEPA transfer, so logically it's 3 business days for the funds to reach the recipient's account.

After my request [protected]/12/2017), and the response : "Please consider that deposit payment processing timeline is up to 14 banking days on CEX.IO",

After my request [protected]/12/2017), and the response : "We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible."

My 3ème request 471690 : " Please, We have exceeded the 14 days that you announce in your general conditions. Stop, do not answer my requests. We are talking about 5, 000 euros that I deposited on your account, in Poland. "

And no response...

I sent proof of deposit but no response from customer service.

I wonder if we do not have to do with thieves, who do not respect in any way their general conditions of sale.

Will the CEX.IO_official who officiates on this site, will do something or not ?

Or do I need to bring in police authorities to report the fraud.

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12:50 am EST

CEX.IO money deposit

Hi,

very bad customer service, no responses, this is completely unacceptable.
my account is up111266019
I wired 2000 USD and it has been received on Wed 6th by CEX.IO they requested some stupid information which I sent immediately
since then the money not deposited and not refunded despite many many emails.
this is complete scam.
stay away from this company

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8:19 am EST

CEX.IO eth withdrawal

A lot of people's ETH transfers have been locked in a limbo with no solution. It's impossible to cancel the transaction from user-end so funds are permanently locked with no access.

Customer support is terrible and unwilling to cooperate. There are no phone numbers to contact their support.

I'm starting to think that they are trying to scam people out of their investments. I'm canceling my account as soon as the problem is resolved as they've lost me and a lot of people's trust in their system and customer service.

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Adventurenesteacider
, US
Dec 08, 2017 11:34 am EST

My transactionm hash is unable to be be found... did they steal 300usd of ether from em cause its been now more than 72hours and my transaction does not exist...

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4:37 am EST

CEX.IO int. wire transfer not deposited in my account

This is probably my 10th reminder TO CEX.IO.
I made a 10, 000USD international wire transfer on 26-11-2017 which is 12 days ago, and the amount still is not added to my balance. Prices has hiked crazily during this last week and I have lost a lot of money as I couldn't trade.
I have no more patience and will not accept any further delays or excuses. I need one of your customer service staff to contact me ASAP to explain whats going on.
If you still have problems as you said in your last response (one week ago), send be back my money ASAP.
I am expecting your call ASAP.

up110438662

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AbeCT
, US
Jan 10, 2018 4:05 am EST
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Did you get sorted folks? I have been waiting more than a month now... I never had a issue before. Something must be wrong!

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Hakki
, TR
Dec 12, 2017 5:29 am EST
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hey guys same situation here
add me on skype lets find a way
skype:hakkkigulseren

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Alaa Mattar
, US
Dec 12, 2017 12:40 am EST

did you manage to get your money? I have similar situation and no answer till now

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9:16 am EST
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CEX.IO money withdrawal from cex.io

Since 1 week i requested to withdraw my money and until now no body is replying or giving a visibility, Account ID: up111569174.
please can you support and tell me when i can get my money!
I tried to call them during working hours today i had an operator answering, machine, telling me that the office is closed.
what is happening is that a scam or a theft ?
Her-under is the copy of my complain:
up111569174 Friday at 18:15
Dear Team,

please note that i still didn't revive the below 2 withdraws on my provided Credit Card.

My Account ID at CEX.IO is : up111569174

First Withdrawal:

Payment Card - MasterCard Withdrawal Confirmed — [protected]:16 (GMT)

Total to be sent: USD 65.41

Second Withdrawal:

Payment Card - MasterCard Withdrawal Confirmed — [protected]:22 (GMT)

Total to be sent: USD 180.23

Awaiting to recieve my payment,

Thank You & looking for your support.

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CEX.IO_official
, US
Dec 07, 2017 11:42 am EST

Hello, it is not completely clear what had happened to the withdrawal. According to our terms, https://cex.io/limits-commissions#/direction/withdrawal processing time for this type of transaction could continue up to 20 bank days. We are working with the partners so we cannot predict the precise time, only that it can last maximum up to the term indicated on our site.

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10:35 am EST

CEX.IO incomplete ether withdrawal

up [protected]

I have made an ether withdrawal which never reached its destination and according to the destination exchange the funds never left cex.io. Like others i have had no customer support and have been left hanging . Trading relies on impeccable timing and the longer i wait the implications become more serious. I would like my funds back asap and a customer support person to help with the situation until it has been resolved .

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CEX.IO In-depth Review

Business Overview:

CEX.IO is a cryptocurrency exchange platform that offers a range of core services to its users. With a history dating back to 2013, the company has established itself as a prominent player in the industry. CEX.IO operates in the fast-growing cryptocurrency market, providing a platform for users to trade various digital assets.

User Experience:

The website design of CEX.IO is sleek and intuitive, making it easy for users to navigate and find the information they need. The account creation and verification process is straightforward, ensuring a hassle-free onboarding experience. Additionally, CEX.IO offers mobile applications that are available on both iOS and Android devices, providing users with the convenience of trading on the go. The user interface is user-friendly, allowing for seamless trading and other services.

Security Measures:

CEX.IO prioritizes the security of its users' accounts and funds. The platform implements robust security protocols and measures to protect against unauthorized access and potential threats. Two-factor authentication and other account security features are available to enhance user protection. CEX.IO also ensures the safeguarding of user funds and personal information, complying with industry standards and regulations.

Trading Features:

CEX.IO offers a wide range of cryptocurrencies for trading, providing users with ample options to diversify their portfolios. The platform supports various trading pairs and maintains liquidity, allowing for smooth and efficient trading. Users can take advantage of different order types and benefit from fast execution speeds. Additionally, CEX.IO provides tools and indicators for technical analysis, empowering users to make informed trading decisions.

Deposit and Withdrawal Options:

CEX.IO supports multiple fiat currencies and payment methods, offering users flexibility in depositing and withdrawing funds. The platform ensures prompt processing times for deposits and withdrawals, minimizing any potential delays. Fees associated with different payment options are transparently disclosed, allowing users to make informed decisions. However, users should be aware of the limits and restrictions on transactions imposed by CEX.IO.

Customer Support:

CEX.IO provides reliable customer support through various channels, including live chat, email, and phone. The support agents are knowledgeable and helpful, promptly addressing user inquiries and issues. The resolution time for inquiries and issues is commendable, ensuring a satisfactory user experience. Additionally, CEX.IO offers additional resources such as FAQs, tutorials, and community forums to assist users in navigating the platform.

Fees and Pricing:

CEX.IO has a transparent fee structure for trading and other services, allowing users to understand the costs involved. When compared to competitors in the industry, CEX.IO's fees are competitive. The platform ensures transparency in fee disclosure and calculation, avoiding any hidden or additional charges that users should be aware of.

Reputation and Trustworthiness:

CEX.IO has garnered positive user reviews and ratings from various sources, reflecting its reputation and trustworthiness. The company's track record demonstrates its commitment to providing a reliable and secure platform for cryptocurrency trading. CEX.IO complies with regulatory requirements and holds relevant licenses, further enhancing its trustworthiness. The platform maintains transparency in its business operations and financial reporting, instilling confidence in its users.

Additional Services:

In addition to its core services, CEX.IO offers additional services such as staking and lending. Users can benefit from these services, but it is important to consider the associated drawbacks, such as potential risks and limitations. CEX.IO also integrates with external platforms or services, providing users with expanded functionality and convenience. The company has future plans and developments in terms of expanding its service offerings, indicating its commitment to growth and improvement.

Conclusion:

CEX.IO is a reputable cryptocurrency exchange platform that offers a user-friendly experience, robust security measures, and a wide range of trading features. With transparent fees, reliable customer support, and a strong reputation, CEX.IO is a recommended choice for users looking to engage in cryptocurrency trading. The company's potential for growth and improvement is evident through its additional services and future plans, making it an exciting platform to watch in the industry.

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