CEX.IO’s earns a 3.3-star rating from 145 reviews, showing that the majority of cryptocurrency traders are somewhat satisfied with trading and exchange platform.
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payment not received
hi
on Sep.29.2016 i send a swift amount of 2010$ to cex.io as i have and acount there, since that date and they refuse to admit that they receive the money, i send them all the proof (swift slip) and after that my bank investigate with the corespondent- bank and they also confirm that the money credited to there account on sep.29, they all the time responded the same: is to ask my back to restore the amount from the corespondent- bank but my bank responded that there is no way to restore back the money after credited to cex.io acount,
i have all the document needed to confirm the payment and will attached them, please help me
best regards
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Fraud
CEX.IO was the first and largest Bitcoin cloud miner. They sell shares and also trade Bitcoin. They are going to rip more people off than MAT. Gox. They are run by Russian thugs and control 51% of the market which means they can manipulate the price at will or shut the whole thing down. I worked there for a month and they were constantly stealing from clients and also tweaking the Bitcoin price.
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Overview of CEX.IO complaint handling
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CEX.IO Contacts
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CEX.IO emailssupport@cex.io100%Confidence score: 100%Supportakhil.g@cex.io100%Confidence score: 100%Supportweb@cex.io100%Confidence score: 100%Supportcomplaint@cex.io98%Confidence score: 98%supportdpo@cex.io96%Confidence score: 96%
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CEX.IO address2nd Floor, 1-5 Clerkenwell Road, London, England, Greater London, EC1M5PA, United Kingdom
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CEX.IO social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 17, 2025 - View all CEX.IO contacts
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Residents of the UK who were deceived by CEX.IO, please report to the UK police about fraud.
Hi,
I am sorry to hear about the issue . I had the same issue in January this year. The funds were sent from my bank to CEX.IO but they told me that they didn't receive even a penny. I was furious and I wanted to sue them left right centre. I contacted them and the issue was raised to finance department or something like that, don't remember exactly and I was asked to talk to my bank. They had no document which could prove that but how could they have a proof if there was no deposit :)
I check the deposit info and the swift and provided them and it came out that the correspondent bank failed to compete the transaction and after 20 working days or so the funds returned to me back.
But! the amount was less than the amount I transferred because correspondent bank still charged me for their fault. So the culprit are the middle banks mostly.
i was angry with CEX.IO but after I understood that they had nothing to do with it. after that I always credit my account with my card and luckily I never had issues with them.