I need to file a complaint against Center Point (Gas). They are robbing me blind. They are not advising me of any extra charges that they keep placing on my bill due to a disconnection. Bad thing about it, I can’t choose another gas company because there is none, and they know it.
My invoice states "If service is disconnected, you must pay your bill in full in addition to a reconnect charge. Your deposit requirement will be re-evaluated and may be increased if necessary to cover payment for future service." There were no other mentions of any additional charges that Center Point keeps adding to my bill.
My $72 bill has now cost me almost $325 due to all the fees they keep charging me. The only fee I was advised of was a $62 reconnection fee and a $90 deposit. When I called inquiring about the other fees, they are making up names for them and no one can explain why I was not advised of these additional charges. I really feel this is a never ending battle and I can't do anything about it but pay it if I want to keep my gas on.
They have poor customer servicer and rude people that work for the company.
I need help!!! I feel I am being treated unfairly and this has place a financial hardship on me and my family.