CellPhoneCases
Reviews and Complaints

I recently purchased a case for my iPhone 6SE 2020 model from CellPhoneCases. It took quite a while for the case to arrive, about a month and a half, but when it finally did, I was disappointed to find that they had sent me an older 6E case that was too small and not the same as the one I ordered. I reached out to customer service and provided pictures of the case I purchased, which was black, and the one they sent, which was orange and had no hole in the back and was smaller. However, they kept insisting that I received the correct case, despite the evidence I provided.

I was extremely dissatisfied with the poor customer service I received from CellPhoneCases. It was frustrating to deal with their unhelpful responses and lack of concern for my issue. I would not recommend buying from them to anyone. In the future, I plan to purchase from a Canadian company where I can actually talk to a live person and avoid these clowns they have working for them.

Interestingly, the invoice they sent me had a picture of exactly what I ordered, which makes their mistake even more confusing. In the end, I had to purchase the black case I wanted from another retailer due to the long and dragged-out process with CellPhoneCases.

Overall, my experience with CellPhoneCases was extremely disappointing and frustrating. I would caution anyone considering purchasing from them to think twice and look for a more reliable and customer-focused company.

Well, let me tell you about my experience with CellPhoneCases.com. I finally received my order on Friday, May 24th, after waiting for over 6 weeks. I was excited to finally have my new phone case, but when I opened the package, I was disappointed to find that the screen cover was cracked. To make matters worse, the package had already been opened before it even got to me!

I immediately sent an email to the company expressing my disappointment and requesting a replacement. At this point, I cannot recommend this company to anyone. I am hoping for a refund, but I am not optimistic that I will receive one. Unfortunately, this seems to be their policy.

I must say, I am very disappointed with the service I received from CellPhoneCases.com. I expected better quality control and customer service. It seems like they don't even deserve one star, and I wish I could give them a zero.

In my email to the company, I asked if anyone checks the product before it is sent out. I hope they take this feedback seriously and improve their processes. I am sending back the product I received and hoping for a replacement that is not damaged.

Overall, my experience with CellPhoneCases.com has been frustrating and disappointing. I hope they can improve their service and quality control in the future.

So, I bought this clear cover for my MBP 13" retina screen computer from CellPhoneCases.com. When I finally got the package, I was pretty disappointed because it wasn't what I had ordered. The cut-outs for the plugs/ports were not even close to that of a MBP and the size of the case was. 75" too wide and. 5" too tall. I mean, come on, how hard is it to get the right size?

Anyway, I tried to call them up to sort it out, but they don't have a phone number listed on their website. So, I had to send an email via their website. They responded that I'd have to pay for the shipping back for exchange or credit. I mean, seriously? The item was only $13, and the cost for shipping would be at least half that, adding to the overall total costs for something THEY sent in error. I pointed this out to them, but they haven't responded back with any resolution or offer to pay for the shipping back.

Honestly, this business seems quite dubious and unprofessional. I'll NEVER order from them again. At least I'm only out $13, but still, it's the principle of the matter. If you're looking for a reliable and trustworthy company to buy phone cases from, I suggest you look elsewhere.

I recently purchased a phone case from CellPhoneCases for my mother's new iPhone. She wanted the same case that I had previously bought her from this company, so I decided to be a repeat customer. However, when I received the new case, it wasn't exactly what was advertised on the website. It was missing a place to insert a license or picture.

I immediately contacted the company to let them know about the issue. They requested a picture of the case, which I found to be quite bothersome. I mean, it was just an $11.00 case, and I had to go through the trouble of taking a picture? I replied to their request with a sarcastic "picture really?" comment.

To my surprise, the response I received from the company was like no other I have ever gotten from a business. They said, "Yes, we require a picture. If someone says something is incorrect, it is 2019. Snapping a photo of an item and sending it takes no more than a minute." I couldn't believe it! Did they really need to tell me what year it was? I found their customer service to be horrible, and I don't think that person should be in that business.

Overall, I was disappointed with my experience with CellPhoneCases. While I appreciate their prompt response to my issue, I found their customer service to be lacking. I hope they can improve their communication skills and make the customer experience more pleasant in the future.

I bought two phone cases for my kids' Moto E4 plus phones from CellPhoneCases. I was excited to get them, but after I placed the order, I didn't get an order number. Instead, they charged my bank account right away. I was a little confused, but I figured it was just a glitch. I decided to email them to ask about my order number. They responded and said they found my order and gave me a tracking number for DHL. But when I checked the tracking number, it said it was invalid. I was frustrated, so I emailed them back. After a few more emails, they finally gave me a new tracking number.

I waited several days for my cases to arrive. When they finally did, I was disappointed to find out that they were for the Moto G4, not the Moto E4 plus like I had ordered. I was really upset, so I emailed CellPhoneCases again. They said I could return the cases if I had an order number. But the problem was that they never gave me an order number, and there wasn't even a shipping sheet in the package. So I had no way of knowing what my order number was. Even if I did have an order number, I would still have to pay for shipping to return the cases, plus a 20% restocking fee for the items they sent me incorrectly.

Overall, I was really disappointed with my experience with CellPhoneCases. They didn't give me an order number, they sent me the wrong cases, and they made it difficult for me to return them. I wouldn't recommend this company to anyone.

This company, CellPhoneCases, is not to be trusted. I did some research on the Better Business Bureau's website and found that even they have trouble getting a response from them! I ordered a cell phone case from them, but unfortunately, they sent me the wrong one. I decided to return it and requested the correct case, paying for the return shipping myself. I even included a letter with all the details of the exchange item. However, three weeks went by and I still hadn't received anything. I decided to send them an inquiry about the status of my order. They responded by saying that they had already shipped it. I told them that I hadn't received it and asked for the tracking number. They replied that they don't do tracking, but they promised to send out another package and provide me with tracking information for the next shipment.

Two weeks went by and I still hadn't received anything. I decided to send another inquiry, but this time they replied by saying that they don't have tracking information. They basically pushed me under the rug and left me feeling like I had been taken advantage of. I would strongly advise anyone to avoid this company at all costs. Save yourself a big headache and take your business elsewhere.

Ordered a case from CellPhoneCases and my credit card was charged right away. Got an email from Norton, which was kinda weird, but it said they "guaranteed" my order. Didn't hear anything from CellPhoneCases though, no confirmation or tracking number. Waited ten days and checked out reviews on this site. Some were 5-star "wonder reviews" and others were 1-star "don't buy from these people" reviews. Nothing in between. Tried to contact CellPhoneCases for an update, but no response.
Finally, the case arrived today, but I had to pay $3 for postage. They sent it at letter rate the day after I ordered. Giving two stars because the case is decent quality and fits well, but they really need to improve their logistics and communication.

I gotta say, I was pretty disappointed with my experience with CellPhoneCases. I ordered a screen protector for my Samsung Note 10+ and it cost me $15AUD. I was excited to get it, but it took almost a whole month to arrive! And to make matters worse, there was no tracking information provided, so I had no idea when it would actually show up.

When it finally did arrive, I was pretty disappointed. The product I received was not what was advertised on the website. It was way smaller than the actual screen size of my phone, and the top left corner wouldn't even stick down properly because of the poor fit. When I contacted customer service about it, they basically told me tough luck and that's just how their covers are. No apology or anything!

Eventually, they sent me a copy-and-pasted note about how to return the product for a refund. But get this: I would have to send it all the way to California, USA, and there were all sorts of disclaimers about how they might not even give me a refund if they didn't feel like it. And since I live in Melbourne, Australia, it would take another month or more just to get it all sorted out.

Honestly, I wouldn't recommend buying from CellPhoneCases. The service was terrible and the product was a huge disappointment. Save yourself the hassle and find a better place to shop.

I recently made a purchase from CellPhoneCases for a screen protector for my Samsung Galaxy S7. However, when the package arrived, I was surprised to find that they had sent me a screen protector for a Samsung Galaxy S9 Plus instead. I immediately contacted their customer service team to request a shipping label for me to return the item and to have the correct item sent to me.

Unfortunately, I did not receive a response from them for two whole weeks. I was starting to get frustrated and worried that I would not be able to get the correct item. Finally, they got back to me and told me that they often send their items in mismarked packaging, and that I should double-check to make sure that the item I received was not actually the correct one.

I followed their advice and checked the screen protector, but it was too long and did not have the right button cutouts for my phone. I informed them of this, but it took several more days for them to respond. They then demanded that I send them pictures of the original box, the sent screen protector resting on top of my phone, and a picture of the item side by side to the phone.

I complied with their request and sent them the pictures they asked for. However, it has been a week since I sent them the pictures and I still have not received a response from them. I am extremely disappointed with their lack of communication and their inability to fix the problem.

It is frustrating to think that they cannot even tell what they are sending out when they place their inventory in boxes that say the item is something else. It makes no sense whatsoever and it is unacceptable that they do not reply to fix the problem. I hope that they will eventually respond and send me the correct item, but I am not holding my breath.

So, I was looking for a new case for my phone and stumbled upon cellphonecases.com. I was excited to see that they had a wide variety of cases for my phone model. However, when I selected my phone model from the menu, I didn't notice that cases for another model also populated. Being in a hurry, I selected a number of cases and a screen protector without double-checking the compatibility.

When I received the package, I was disappointed to find out that the cases were actually for a similar model but too big for my phone. I contacted cellphonecases.com to ask for a return or exchange, but to my surprise, they informed me that it was my error and that a 20% re-stocking fee would be assessed for a return. If I preferred an exchange, I needed to go back to the website, find cases equal to the value I had paid, and send the link(s) to a customer service rep or write them on a paper and enclose them with my returned items. The refund would take 7 business days, and there were several warnings about conditions when NO Refund would be given.

Honestly, I was frustrated with the whole process. I understand that it was my mistake, but I wish there was a warning or a double-check system in place to prevent such errors. The re-stocking fee and the complicated exchange process were not customer-friendly, and I felt like I was being punished for an honest mistake. I don't think I'll be buying from cellphonecases.com again, especially if there's a chance I might need to return something.

Overall, I think cellphonecases.com has a good selection of cases, but their customer service and return policy need improvement. If you're looking to buy from them, make sure you double-check the compatibility and read the return policy carefully.

On Sunday 12/5/'21, I purchased a flip phone from the AT&T cellphone in Bardstown, Ky. I am still without service. I need a new flip phone because Sprint service will no longer be available in '22. It is now Monday 12/13/21 and I am still unable to use my new phone. My husband has had many difficulties receiving customer service. Many delays are also involved. Today, I tried to find a telephone number for the store, the site where the phone was purchased. I had to go online for the number. I dialed the number nine times, I listened to the phone ring a dozen or more times, got a recording about "being unable to answer the call". I hung up and immediately dialed again only to eventually get the same recored message. I called eight times between 12:17pm and 12:31pm. When the phone was answered, I was told that the only two employees were waiting on a customer. I don't have any reason to believe that AT&T even has a Customer Service staff. I am tired of waiting for my new phone to work. I am not at all happy with the enclosed so called instruction sheet. It covers a lot about cautions but not how to save telephone numbers. I am ready to return the phone to AT&T for a full refund.

Order #[protected]. I ordered a Samsung cellphone case from this company and realized 2 days after it was a mistake due to the fact I never received a confirmation email from the company or details of a tracking number. I attempted twice to make contact with the company but still to date but still no responses. Although the item was guaranteed through Norton, even that company may be unaware of the many dissatisfied customer and the company's practices. I requested a full refund but feel I may have to go through a long process of going through the local attorney's general office to file a complaint about this company just to get my money back.

I ordered a phone case may 5th 2021 over 2 months ago, never received it to date, I have over 12 emails to them about this issue and they tell me they've resent it a month ago in june (still have not received it) and they refuse to give me a tracking number to (prove it was sent?) to track this package, i'm done trying to work with them any further, this is beyond my patience and understanding! I had to find another company to order it from (walmart) and they emailed me right away with tracking number and have already shipped it, I do not recommend anyone to order anything for this company! 2 months waiting for nothing!
Paul
Phx az

Absolute horrible company. Send your business elsewhere. Bought 2 phone cases for LG v30..both came with broken screen protectors and 1 case was cracked. Slow response time. When they finally did decide to reply, they expect me to pay return postage for items they shipped in damaged condition. What kind of reputable company makes you pay for their poor quality and customer service. Steer clear, they are a nightmare.

I bought a cellphone on the 27 February 2018
only to find out at home that the phone wasn't working, when i went back to them they were so rude they told me they are not going to give me back my money.my question is, is this how you treat all your customers?
until today they haven't reply to me what should be done?
they i went back again to check on how are things going they told me they will call me but they haven't until today

Worst Customer service ever. I ordered an item and cancelled it immediately after realizing it was the incorrect item. They charged me anyways and sent the item. Only a $3 item, but it still contacted them about the return. In response, they sent me an email personally attacking me. Wow! I couldn't believe it. Never experience this poor level of customer service ever.

I ordered cases for my Samsung phone, but they sent different ones. For iPhone. They said they will replace it with no problem, but I had to send the cases back at my expense. The most interesting part of this story, that it's already been 4 months since I shipped the cases back and there's still nothing. They stopped responding me, which is definitely sad. They stole my money and I hope they are happy.
I don't recommend it to anyone

Bought an iPhone case from this store CellPhoneCases and didn't receive it.
When I contacted customer service about my order they said that it was delivered but it wasn't!
I told them that there was some kind of mistake because I haven't received anything, but they didn't want to listen. They kept telling me that order was delivered to me and then they even said that I personally received it. What? Where did they even get that kind of information?
Anyways, all I can say is don't buy from them. CellPhoneCases is a scam website operated by a bunch of cheaters.

I have ordered a screen protector from this website www.cellphonecases.com. It was supposed to a glass screen but the one I received was made from cheap plastic! I wanted to get my money back but it was impossible because I wasn't able to contact customer service! It is now over a month since I received my order and I'm still trying to reach them! They simply don't reply and I have no idea what to do. Buyer beware and don't order from this terrible website!