Unfortunately, we allowed Jason Staling, a Celebrity Food sales rep out of the Bellingham office into our home to sell us the food service. A family with five kids and a single income, we were intrigued by the delivery service. When he found out that we already had a freezer, (he had to verify it on his paperwork) he told us that CF wanted us to have a 'free gift' for using the service. We picked cookware only later to find him slipping a contract for the cookware under our nose. What a SCAM! Nutshell: sign a contract that you have three days to get out of, but the food and the 'free gift' do not come for 10 days so you have no time to review the product before your 'opt out' is over.
Customer service was horrible. I got the same response 'You signed a contract!' They only care about that, not customer service. Jason was conveniently unavailable after the sale, did not return phone calls. Ted the manager came out to the house to try and shut us up, only offering to give us a pan that we were supposed to get as part of the cookware as featured in the video but one that did not come with our order. We complained. I paid a $300 deposit on the day of sale, and that is all I will pay them. They are very crooked.
Also, I complained to the BBB, otherwise known as the paper tiger. They did nothing except read my email and contact Celebrity Foods, for what I do not know. Although Celebrity Foods is a member, I was surprised that the BBB was not proactive or investigative and didn't seem to care that their member was out there scamming people.
They keep sending demands for payment with a bill for both the free cookware and a separate bill for the food. They are now trying to take me to small claims court in Snohomish. I have consulted an attorney and will most likely follow through with their advice. Is there any business out there that cares about their reputation?