Cebu Pacific — ticket refund
Last dec 26, my flight from manila to iloilo got canceled due to bad weather. I was planning to rebook but the next available date was dec 29. My flight back to manila is dec 30 so I called cebupac hotline that same day, dec 26, to just get a full refund. I was told it will be proceesed in 10 business days.
I called january 24 after seeing that it has not reflected on my credit card. They said they will give me a Debit Control Number or DCN as a proof they reversed the payment. They said i could get it in 24-48 hrs but after 5 days they are still making a follow up.
The amount i was talking about is 18, 000 something. That is what i was expecting in return. Hotline 7020888 is not really giving any help and kept saying its a different department who handles it and they also make a follow up.
I am hoping this online complaint report can give me faster resolution on this matter.
Booking ref number: Z5I3YR
Dec 26 manila to 750am
Dec 30 iloilo to manila 1850
Much appreciated. Thank you.
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