SUBMIT A COMPLAINT

Cebu Pacific Airservice

Date Recent Incident : March 19
Resired Resolution : Refund of the fee that was caused due to the airline mistake.

Made the mistake of reserving 4 tickets on this airline out of 4, 1 of them my booking was cancelled due to error at their system, I asked them to honor my booking, they refused and asked me to pay new rate ( talked to 3 customer support and they hanged the call on me ).See Top 10 Worst Companies in Novi, MItheir facebook page support wasn't any more helpful. 2 flights were delayed over an hour, and the last flight in the airport, they made me stand in the wrong check in line for 30 minuets by time i tried to check in, they told me sorry u r in the wrong line, and by time i made it to the correct one Cebu Pacific made all type of extortion ( forced me to pay 2.5 my original ticket price ) and claimed that my flight left. When I went inside, I realized flight was delayed 1.5 and wasn't landed. Never again

Mk
Mar 24, 2017

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