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Cebu Pacific Air Customer Service Phone, Email, Contacts

Cebu Pacific Air
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1.1 2 Reviews 521 Complaints
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Cebu Pacific Air Complaints 521

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J
12:09 am EST

Cebu Pacific Air Wrongful charges

I went and did an online booking at cebu air. After giving my credit card particulars and press submit, I was prompt that I had done something wrong and was told to resubmit again. I cancelled the whole thing. When I received my credit card statement this month, I found that an amount of $232 was paid to cebu air. I called my credit card company who than gave me the contacts for manila, cebu and singapore. All of them could not help me. As I do not have a confirmation number from the online booking, very difficult for me to give them. I gave my wife's and my particulars but they are not able to see anything. I dun mind paying for the tickets but please send my tickets to me as I booked it for 24 apr 09 to 28 apr 09.

Thanks

Jude

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Love Charmaine Uychoco
US
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Nov 27, 2023 7:25 pm EST

I paid my flight booking UFK37P and i did not receive my itinerary. My flight is scheduled on Nov 27, 2023 12:27am from Bali Indonesia to Manila Philippines. We paid it through Gcash last November 19, 2023 under the gcash number [protected].

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Rashid Racman
US
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Sep 23, 2023 5:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My girlfriend and I have multiple booked flights with you guys. I contacted your support thru messenger. And everytime they they request a document and I complied, but still they never processed the request.

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Marjun Ensenada
US
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Jun 25, 2023 5:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My Bookings was cancelled 2 days before the scheduled flight & my parents & cousins are already prepared and waiting for the departure date & also they have filed their leave of absence to their works .

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Nic Mojado
US
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Jun 06, 2023 9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I Nico C. Mojado mag baggage still missing on May 25 until now there is no update for my bag my email is mojadonico@gmail.com please what date today

F
F
Ferdinand Alcos
US
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Apr 24, 2023 12:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If you add anything on your booking and you want to undo, there is no way to do so, you will ask to pay even with using the service or they wont check you in. Unfair and bad practice

B
B
bee marie _00
US
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Apr 09, 2023 4:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

the system has glitched and then i was shocked during the payment that it was doubled

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Ralph Jade Mangsat
US
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Apr 09, 2023 5:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Out of 5 of my purchase in CebPass. Only 4 successfully confirmed in my email.

Please solve this issue, the payment already deducted in my account, yet I have one missing purchase in my email. please refund this immediately. This is so unprofessional.

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Y
Y
Yin Nam Chan
PH
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Jan 22, 2023 6:14 am EST

Date: Jan 16

Flight: 5J113

Why keep delaying?!

Change again and again

M
M
Michelle Bernardo
US
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Nov 15, 2022 8:43 am EST

My travel Fund where forfeited amounting AED2083 as I cannot travel for 2 years. My sister is currently diagnosed with cancer and I'm taking care of her. I didn't travel for 2 years because of my situation.

When I check my travel funds it was forfeited on October 26, 2022

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Mabel Alcoy
US
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Oct 20, 2022 8:26 am EDT

We have flight October 14,0755am at Roxas Airport. Our ticket was a roundtrip ticket(mnl-rxs, rxs-mnl). We been using online check in for several times and this timentour service messed up. You didnt notify us thru phone call or emails that we have to do the check-in Again after we added baggage. Its a horrible experience with your airlines.

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About Cebu Pacific Air

Cebu Pacific Air is a Philippine low-cost airline offering flights to various domestic and international destinations. It provides a range of travel options, including seat selection, onboard meals, and baggage allowances. The airline also features online booking, check-in services, and a loyalty program for frequent flyers.

Overview of Cebu Pacific Air complaint handling

Cebu Pacific Air reviews first appeared on Complaints Board on Nov 17, 2008. The latest review I hate your customer service via email was posted on Aug 10, 2024. The latest complaint Request made on 10th April 2020 to Refund for YC7Z2F and TJ4RWQ. was resolved on May 14, 2021. Cebu Pacific Air has an average consumer rating of 1 stars from 523 reviews. Cebu Pacific Air has resolved 18 complaints.
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  1. Cebu Pacific Air Contacts

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    South Korea
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  3. Cebu Pacific Air emails
  4. Cebu Pacific Air address
    Cebu Pacific Building, Domestic Road, Barangay 191, Zone 20, Pasay City, 1301, Philippines
  5. Cebu Pacific Air social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Cebu Pacific Air contacts
Cebu Pacific Air Category
Cebu Pacific Air is ranked 51 among 221 companies in the Airlines and Air Travel category

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