Cebu Pacific Air’s earns a 1.1-star rating from 2 reviews and 521 complaints, showing that the majority of travelers are dissatisfied with their flights.
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Wrongful charges
I went and did an online booking at cebu air. After giving my credit card particulars and press submit, I was prompt that I had done something wrong and was told to resubmit again. I cancelled the whole thing. When I received my credit card statement this month, I found that an amount of $232 was paid to cebu air. I called my credit card company who than gave me the contacts for manila, cebu and singapore. All of them could not help me. As I do not have a confirmation number from the online booking, very difficult for me to give them. I gave my wife's and my particulars but they are not able to see anything. I dun mind paying for the tickets but please send my tickets to me as I booked it for 24 apr 09 to 28 apr 09.
Thanks
Jude
About Cebu Pacific Air
Overview of Cebu Pacific Air complaint handling
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Cebu Pacific Air Contacts
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Cebu Pacific Air phone numbers+63 27 020 888+63 27 020 888Click up if you have successfully reached Cebu Pacific Air by calling +63 27 020 888 phone number 126 126 users reported that they have successfully reached Cebu Pacific Air by calling +63 27 020 888 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +63 27 020 888 phone number 515 515 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +63 27 020 888 phone numberPhilippines+1 (855) 523-2722+1 (855) 523-2722Click up if you have successfully reached Cebu Pacific Air by calling +1 (855) 523-2722 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +1 (855) 523-2722 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +1 (855) 523-2722 phone number 10 10 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +1 (855) 523-2722 phone numberUnited States+61 291 192 956+61 291 192 956Click up if you have successfully reached Cebu Pacific Air by calling +61 291 192 956 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +61 291 192 956 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +61 291 192 956 phone number 1 1 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +61 291 192 956 phone numberAustralia+86 400 670 0780+86 400 670 0780Click up if you have successfully reached Cebu Pacific Air by calling +86 400 670 0780 phone number 1 1 users reported that they have successfully reached Cebu Pacific Air by calling +86 400 670 0780 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +86 400 670 0780 phone number 0 0 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +86 400 670 0780 phone number100%Confidence scoreChina+852 39 733 800+852 39 733 800Click up if you have successfully reached Cebu Pacific Air by calling +852 39 733 800 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +852 39 733 800 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +852 39 733 800 phone number 0 0 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +852 39 733 800 phone numberHong Kong+81 345 781 447+81 345 781 447Click up if you have successfully reached Cebu Pacific Air by calling +81 345 781 447 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +81 345 781 447 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +81 345 781 447 phone number 0 0 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +81 345 781 447 phone numberJapan+65 31 580 808+65 31 580 808Click up if you have successfully reached Cebu Pacific Air by calling +65 31 580 808 phone number 1 1 users reported that they have successfully reached Cebu Pacific Air by calling +65 31 580 808 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +65 31 580 808 phone number 3 3 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +65 31 580 808 phone numberSingapore+82 261 052 037+82 261 052 037Click up if you have successfully reached Cebu Pacific Air by calling +82 261 052 037 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +82 261 052 037 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +82 261 052 037 phone number 0 0 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +82 261 052 037 phone numberSouth Korea
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Cebu Pacific Air emailsfeedback@cebupacificair.com100%Confidence score: 100%Supportgroupbookings@cebupacificair.com97%Confidence score: 97%media@cebupacificair.com95%Confidence score: 95%communication
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Cebu Pacific Air addressCebu Pacific Building, Domestic Road, Barangay 191, Zone 20, Pasay City, 1301, Philippines
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Cebu Pacific Air social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Cebu Pacific Air contacts
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I paid my flight booking UFK37P and i did not receive my itinerary. My flight is scheduled on Nov 27, 2023 12:27am from Bali Indonesia to Manila Philippines. We paid it through Gcash last November 19, 2023 under the gcash number [protected].
My girlfriend and I have multiple booked flights with you guys. I contacted your support thru messenger. And everytime they they request a document and I complied, but still they never processed the request.
My Bookings was cancelled 2 days before the scheduled flight & my parents & cousins are already prepared and waiting for the departure date & also they have filed their leave of absence to their works .
I Nico C. Mojado mag baggage still missing on May 25 until now there is no update for my bag my email is mojadonico@gmail.com please what date today
If you add anything on your booking and you want to undo, there is no way to do so, you will ask to pay even with using the service or they wont check you in. Unfair and bad practice
the system has glitched and then i was shocked during the payment that it was doubled
Out of 5 of my purchase in CebPass. Only 4 successfully confirmed in my email.
Please solve this issue, the payment already deducted in my account, yet I have one missing purchase in my email. please refund this immediately. This is so unprofessional.
Date: Jan 16
Flight: 5J113
Why keep delaying?!
Change again and again
My travel Fund where forfeited amounting AED2083 as I cannot travel for 2 years. My sister is currently diagnosed with cancer and I'm taking care of her. I didn't travel for 2 years because of my situation.
When I check my travel funds it was forfeited on October 26, 2022
We have flight October 14,0755am at Roxas Airport. Our ticket was a roundtrip ticket(mnl-rxs, rxs-mnl). We been using online check in for several times and this timentour service messed up. You didnt notify us thru phone call or emails that we have to do the check-in Again after we added baggage. Its a horrible experience with your airlines.