Cbeyond / Avoid them like plague
We recently launched an ad campaign involving a television commercial and some print ads. We wanted to create a "minisite" or subdomain with special content relating to the event being advertised (like sale.ourwebsite.com). Our web designer spoke to cBeyond, since they provide our web hosting, and they said that it was possible to set it up. However, days before the commercial was set to be aired, when the designer went to publish the minisite, we learned the real truth - that cBeyond "has never and does not currently support subdomains or multiple domains on any hosting products".
Our web master/designer told them to IMMEDIATELY change our nameservers over on our website, so that we could quickly migrate to a different hosting company who (like 99.999% of all hosts) supports subdomains. The plan would have saved us from wasting thousands on the ad campaign, except for one problem: even though our web master called them 3 times, on 3 different consecutive days, requesting that the change be made (the first time to request, the second two times to confirm that it was processing), the genius "technicians" at cBeyond changed the "wrong setting". We waited and waited for the migration to go through, and they kept saying that it was still processing... Finally, the night before the TV ads were scheduled to stop airing, we found out the truth - that they hadn't really even started the migration in the first place. By the time they actually started the process, it was too late.
CBeyond's incompetency cost us over $50, 000 in advertising, since none of the viewers of the ad were able to get on the website it was advertising! To top it all off, when we spoke to a "supervisor" after the fact, their only response was "that's an unfortunate turn of events, but there's nothing we can do about it". THAT'S IT! Not even an offer to give us some credit on our rip-off, overpriced $2, 000/month phone bill.
AVOID CBEYOND LIKE THE BLACK PLAGUE.
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