Cathay Pacific Airways - www.cathaypacific.com
I have been a Cathay Pacific loyal customer for over 15 years. I have always spoken well and promoted them as a consistently good carrier but now realize I was trying to justify my long term relationship. My latest bad experience on both legs of a return flt Sydney to HKG in Business Class. Boarding Sydney, I was presented with my seat (11A) which I found filthy. Dirty 'used' tissues stuffed down the seat and other dirty tissues and rubbish left in my storage pockets. Sticky substance on the drink tray area. Not a good start for a $7467 AUD Ticket. The rest of the flt uneventful. Return trip - the 'Pier Lounge' at HK had a meagre range of snacks - hot food had all gone with a cooked meal choice of noodles or wonton soup. About 30 minutes later they restocked the sandwich and dimsum rack. The staff were neutral and certainly not friendly. The toilets reeked, were shabby, with waste paper spewing out over the floor - Business Lounge !!
On boarding CX101 I found the aircraft to be an old Airbus 330 in need of a renovation or scrapping. My seat appeared broken and unable to recline properly and the seat position was extremely uncomfortable with bad leg rest position etc. Bottom line, a shockingly uncomfortable trip which left me in severe pain in the lower back and legs. To add insult to injury, the entertainment was an ancient tiny screen which was blurred and almost mono-colored, video streamed from the central units i.e. no 'On demand' at all, some movies were unwatchable due to pixellation or broken sound, dodgey headset connection etc. I requested another seat - was refused. Requested to see the captain - no response. Was told the airline should have contacted me to warn the aircraft was an 'old' one bought in service due to a breakdown. I was not contacted, the Business Lounge did not mention anything (buck passing). Overall an insulting experience and my memory now recalls all the previous flight issues which broken seats, bad (non functioning) sound equipment, dirty cabin areas, older style entertainment - and the list goes on. The competitors have on call video in Economy and -n over all far better cabins and service.
Cathay has lost it totally. Try to upgrade with your points...."Seats unavailable" "seats unavailable". They are a joke and should be now listed as a 2 Star outfit. Obviously bad management who don't care. r
Review other reports to see the lack of interest paid by the 'complaints' department of Cathay Pacific. My flight in business for $7467 AUD was worse than the worst economy flight. Unacceptable Cathay. Get your act together.