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Cathay Pacific / Rip off price

1 Australia Review updated:

After 12+ years as a loyal customer and approx. 60+ flights with Cathay, I am unhappily report that they have totally lost the plot re: the condition of their aircraft, management and service. I just arrived back from a Business Class flight Sydney Hong Kong return for which I paid $7467 AUD. The inbound flight to HKG was OK but my seat was filthy with dirty used tissues stuffed down the back of the seat, in the pockets and sticky mess covered the table/bench area. The return flt was a sad joke with an ancient A330 where my seat was broken leaving me with chronic back pain after the 8 1/2 overnight flight. I was assuredthat I would be contacted by the airline as I lodged a serious compliant on the aircraft including a request to inform the Captain. The Entertain system was a pathetic joke and overall a terrible experience with still no response from Cathay. I also have a bunch of 'Marco Polo - Asia Miles' Points which are virtually impossible to use to upgrade or use for flights. Shame on Cathay and they should be downgraded to a 2 Star level.

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  • Mk
      15th of Nov, 2007
    0 Votes

    Indeed I had similar experience during last 3 weeks .... on 3 different flights ! The first one was 4 weeks in their brand new and so proud 777-300ER from HK-> Seoul where my in-flight entertainment was broken. The crew politely said "it's a brand new aircraft and even some business class seats had the same pb", which if I translate in my own words : "That's it ... and stick with it". Of course, no question about compensation as I was so lucky to be in their "brand new" aircraft...

    The second one was last week from Singapore --> HK, where my seat was also broken as yours. Explanation : "The aircraft is too old" ... oh yes thanks I noticed that myself. The crew tried to fix the seat with blankets and cushions, but of course they didn't help much...Compensation ? Never heard about that...

    The last one was also last week from Seoul --> HK (yes I travel a lot ;)) where the entertainment system was explicitly shut down by the Captain as it was overheat ... Explanation : "It's too dangerous if we keep the system up and running"...

    Compensation ? It was actually question when we were on board but once we landed in HK and whole crew becomes amnesic...
    I'm a French business traveler, originally based in France but move to HK recently... and god knows how "good" the services are in France. But now I must confess, even people at Air France are not especially polite or smiley, but at least when pb occurs they really try to fix the pb and do the max to make the customer happy. Cathay Pacific ? Just some fake smiles and some pretended polite attitude but in reality they just ignore you. A real shame.

  • Wo
      16th of Jan, 2008
    0 Votes

    Of course, Cathay is bad. It pays very cheap salary to its crews, and they are treated like ###, so don't expect any good service from them. The morale is really low. The company has bad reputation in HK now.

  • Gr
      3rd of Aug, 2008
    0 Votes

    I recently paid for business class 'beds' from Melbourne to HK to Rome and back again. Like many of the passengers in the business class cabin, I was shocked that afetr Cathay ran ads all over the place talking about their lie flat beds in business class, that there were no beds. just crumby old seats. For the dame proce as Qantas, BA, Virgin Atlantic and several other airlines who give you a lienflat bed, Cathay gives you nothing of the sort. I wouldn't be so angry if I hadn't been sucked in by their ads. What other industry gets away with advertising something they don't have. Of the 4 aircraft I boarded, not one of them had the promised 'lie flat beds' in business class like Cathay's competotirs do. How completely unethical. In these days of high oil prices and low margins for airlinmes, what sort of idiots would bait rthe only people they actually make money out of - people up the pointy end of the plane. You have a very bleak future Cathay.

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