Casey's
Reviews and Complaints

Why in the world would you delete the Bacon Cheeseburger pizza, that is the BEST one that you had to sell. I am asking that it be brought back to be sold again.

Last night we ordered the (All meat) pizza, there was not much meat on it, and it cannot hold a candle to the Bacon Cheeseburger . I was not very happy with it, as we like the cheeseburger one.

I think you will lose sales with that pizza unavailable, so I suggest that you rethink that decision, if you need to take one away, try one of the other ones.

Cashier was hitting the machine because he couldn't get it to work, after the purchase he rudely talked bad to the other customer that he works four jobs and pays taxes for other peoples food all because the nice woman used a link card. I am very upset at his behavior, I hope this matter will be dealt with. Thank you.

I am still trying to figure out the complaint from the ONE LONG SENTENCE... "Cashier was hitting the machine because he couldn't get it to work, after the purchase he rudely talked bad to the other customer that he works four jobs and pays taxes for other peoples food all because the nice woman used a link card. "
Are you saying that he was talking to another customer. At this point you decided to listen in and make it your business.

For one i am not on welfare i work a full time job 50+ hours and for two no he does not know this woman i know this because she is my mother in law so yes it is my business thank you very much.

Aww poor mikeypoo. He's not feeling the basher love. He resorts to lame insults.

Then teach her if you're so concerned about her well being.

descartes dulling out meaningless advice as usual

Check with your state's Department of Labor. I.m sure your state has laws governing how many hours an employee can work and what the employees are entitled for breaks and lunch.

pizza crust not done very little cheese and meat sauce. looked like reun over by a truck

DISGRUNTLED Previous employee MARCH 21.i got terminated for being awesome...and doing 3 peoples job...

Manager Lied to me about the shift i was gonna work,

lied about my direct deposit to my checking account in 2 weeks

Paycheck missing and illegal termination in mc,mo.

Yeah, Im Gonna sue them for stealing hours from me and no breaks like ever

. at least a hour per shift was missing from my shift on my ADP

Dailypay is a ripoff...now wheres my damn $1062.00

79 hours check [censored]

oh it's in the mail...B.S.

I worked a 14 hour shift. And the freezer went down and i moved everything from the front freezer to the back freezer

by myself)

YOUR WELCOME CASEYS FOR SAVING YOU THOUSANDS OF DOLLARS $$$$$$ IN FOOD SCRAP.

Then couldn't physically get up in the morning to be back at work at 615am

And then they fire me...

What for...

This is all b.s

...

North Dakota Casey's have the most unprofessional and racist people running the Casey's. They talk about employees personal business, sleep with employees, talk to the people any kind of way but right. When it comes down to business they're always uneducated about what's happening or supposed to happen. Which leads to employees being told 20 different things. They are inappropriate within the work place cursing out employees and customers and tend to overwork one employee while letting whoever they like or sleep with do whatever they wish. They steal and lie and that's going up to the supervisor over management who is also a racist who thinks she's not racist because she has a mixed kid. They also have a lot of druggies and people with bad hygiene working there. Handling food and obviously under the influence

Casey's is the worse place to work for from my experience. I worked without getting paid. They mailed out a Casey's packet but lost my check in the mail. The boss Amanda lied on me on several occasions and then started watching me on the cameras everyday nit picking everything she could think of. They never trained anyone not even managers. They curse in front of customers and are just loud like it's a high school more than a place of business. On top of not receiving my check she then comes in and cuts my hours down to 9 hours in a week. Now the hours I worked are under investigation when I earned those hours. I just finally quit today because she's constantly trying to get me and anyone who stands up for me in trouble. There was a manager who stole 20,000 dollars on her watch and she's coming at me about a dollar store coupon which the promotion said was suppose to come off They took all my reward points and she accused me of using Casey's cash to pay for things which I never did. I have never felt so mistreated in my life. To feel like a slave in 2023 and to be singled out when someone I worked with sold four cartons of Newport cigarettes for 13.00$$$ But she never said anything to them about it. She's taking her personal feelings towards me and abused her power and it has tremendously affected my lively hood and mental health.

I have lived in Madison ks most of my life. Not only is the store clean but the employees are so friendly. They go beyond there job description to make us happy. I know them all by name and consider them to be my friends. Julee the store asst manager goes out of her way to put a smile on your face. The manager Mary will do just about anything to help out the customers. They make me proud to be part of this community.

I was recently fired, and the manager, Roberta Wallace is disclosing the reason why to the public. I thought this was against company policy, to give out that information to anyone. I want corporate to take actions against her for doing this.

I WORKED FOR CASEYS FOR APPROX 10 YEARS AND NEVER GOT A LUNCH BREAK OR A BREAK IN AM OR PM I KNOW IT IS THE LAW FOR A PERSON TO GET A BREAK AND I NEVER DID

I have worked at casyes in missouri for a little over a year now when i started i was promised 70 hours every two weekes with every other weekend off i was hired as a cashier shoved backed to the kitchn i do my job i dnt stand around or play on my phone im here to work my manager has been hiring new people and a couple of them were bragin bout how much they make little to my knowledge they are starting off maken a dollar to a dollar fifty more then i am and i wrk over nights and get the extra fifty cents and their still maken more their gettn more hours and every weekend off i asked bout it she says its because minimum wage went up twice science i started so here i am just now maken minimum wage and i have gas station experience. Gas station management experiences so i come in almost every night and do my job so i should be punished and walked all over i dont see how this is right but i cant just quit i have a daughter to take care of and bills to pay

I am assuming ALL Casey's are run with hostile, rude people. Owensboro, KY doesn't have it any better. They have young kids posted up in the office who are more worried about partying on the weekends than actually having to do their job. The manager doesn't come in unless she has to and has untrained employees TRAINING each other. How exactly do you expect a store to run like that!? Also you are not allowed to be sick and under NO CIRCUMSTANCE are you allowed to stay home with your sick child, that is simply frowned upon. If you can't come in for your shift that is unacceptable and you will be talked about and rudely put down to other employees and customers. I just hope someone gets a reality check soon because that is just the beginning of the many things.

same thing happened to me and I do not think it is right. Also it was about something that happened 3 months prior and had been talked about with the manager!

it is supposed to be confidential!

I agree compaints should be heard, in store 1932 in Chillicothe, Mo there is an employee who has been late 3 times in the last two weeks and yet still has ajob, he has been wanted by the cops and it is recommended that a piss test be preformed. I feel that this is an unsafe work environment yet nothing is being donel

Contact your city or State Public Health Service...they are usually the ones responsible for restaurant inspections etc. If, in your locale, they are not the inspectors, inquire as to what agency is responsible for restaurant inspections and call them. Many tv stations have a "For the public good" reporter or announcer who will field complaints such as this and contact the appropriate authorities.

I've been working for Casey's for about 6 months now. I recently started at a new store and I have yet to be paid. They said my check would come in the mail though I setup direct deposit. I received the Casey's app in the mail but no check. I contacted HR where they say they sent my check to a combined address that doesn't exist but I gave them the correct address and was transferred to a voicemail where I left a message. I didn't hear back from anyone and didn't receive my check so I reached out today. Alyssa answered and was so rude and short with me I wanted to speak to someone else she wouldn't allow me repeatedly saying I'm going to be told the same thing I then asked for her supervisor and she hung up I'm livid at the unprofessionalism of it all. How can you send a packet to the right address but all of a sudden have the wrong address for my check I earned? Then be extremely rude to me about my lively hood? This is just one of many things that the higher ups are doing to team members and I feel discriminated against and thinking I need a lawyer

i would please like to know what are the 2nd asst. manager's duties?

I was fired from Casey's accused of stealing an already scratched lottery ticket a customer give . The manager Chris Blackwell lied and told the customer that isn't the reason he fired me.It was all because his asst manager didn't like me and now he has two of her family members working for them which is not allowed according to Casey's policy but it is OK for his asst to cursr and assault customers and his day time kitchen girl causes all day but that is all good.Cabool No store # 2855 can you say lawsuit

MRS JONES, I am glad I never worked for you. If you type as well as you manage...well then it would be bad. Also atilla71, if it is illegal to use someones name then how can my old manager tell everyone the reason I got fired?

I think my pictures will say everything about our store. I went to assistant manager, manager, district manager, regional manager. I work doubles almost all week. I do like my job but the crap they put you through is uncalled for.

I have worked for Casey's over a year now, I have seen theft from customers more than employees, we have no manager right now, no one does their job anymore. I work hours such as 7-3pm and have to come back in 10pm to 5am all in the same day. I never complain, I do my job and everyone elses job.
I asked for the management position and was told I wouldn't make a good manager because I talk to employees I work with. I have tried to go to my district manager, regional manager, manager at the time, and assistant manager. I will post pics with this to show you what I mean. At lunch customers beg for me to be in the kitchen so they can have a lunch, night customers want me there, employees beg for me to work certain shifts because I work hard. Honestly I like my job but I am to the point that I am seeking another job. I have missed one day in a year and a half now, I have worked every scheduled shift but our district manager told us that employees don't need a break. you earn a break. I work anywhere up to 9hrs a day with no break. I have to sneak a drink at times so that I can quench my thirst. We are aloud a 10min break after 4hours but I don't get that because I am the only one in the kitchen and no one will help me out whether trained or not.
Today I went to work and was alone from 4:45am to 7am. No one in the store but myself. That is against the law but no need in comlpaining because my boss is more worried about when we take a break rather than how the store is being ran.
We was told the schedule is not made to benefit the employee it is made to benefit Caseys. I am trying to change our store but without the proper manager nothing is going to change. I don't know who else to turn to because no one cares anymore where I work. I watch drug dealing, stealing, lieing, blaming, a dirty store. Nothing done when you go to any manager. When does this change?

To give you an idea of my experiences: 2yrs full service restaurant, 2yrs QSM Supervisor, 2.5yrs convenience store gm, 16yrs quick service restaurants (fast food) general manger/district manager all units over 3mil to 8.9mil in annual sales. With a business degree and a licensed food handler in 48 states. I took 4yrs off to run a home based business and take care of my family, last year my husband lost his job and nothing similar has came open. We're ok but honestly our children are older and this will take care of the high health insurance premiums and as you can see I'm used to a 60+hr work week so I'm ok going back to the workforce.

I began 4wks ago and never have I been treated so poorly as an employee, 8minute interview, zero training, no breaks, absolutely no discounts- yes they do have free coffee tea or soda but only in their used cups & a 50% food discount on food items made in store ONLY when you on the clock, yet in 4wks I've had one 12minute break must clock out & then can't get a discount to eat something...nope not even if I eat it there off the clock & if I'm not on the clock I MUST NOT take a drink of my nasty soda cup or it's THEFT & TERMINATABLE...(a drink come on).

Then it's an overloaded workload (seriously overload, no I'm not one to stand around flapping I know what work is, I sweat for 8hrs and if there isn't a customer I'm cleaning this nasty health code violations store). The company has very strict policies and procedures, some are so micromanaged it amazes me the company made it out of Iowa. Heres a few: you have to wear a collar button down shirt then when you work you have to put on a button down smock over it. In the kitchen you have to wear a hat and apron which is standard but when you go up front you have to take this off and put on your smock with your button collar shirt...this is good and I understand the companies point, but when your co-worker goes to stock/restroom/etc you have to run back & forth from the kitchen to the front...you literally have to change it each time, today I counted it and in 7hrs I changed my clothes 133 times, really?

I have never seen such a careless attitude to food waste, when our restaurants had left over food we would donate this to the local churches, police/fire, shelters, & those employees in need that couldn't make it on $8/hr that go hungry. Casey's makes about 200 fresh donuts, 90 get thrown out every night not mentioning the $300-500 in retail food (sandwiches, breakfast items, pizza's, salads, etc) that is thrown out DAILY, yes I said DAILY! This company is so worried about theft that all tossed food must be written down, weighed, taken in front of the cameras- wave/smile & TWO people must take it to the LOCKED DUMPSTER. You heard that right, Caseys is so worried that hungry employees will jump in the dumpster for food.

Since we're on the topic of theft, did you know that 2200 Casey's stores have their camera's pointed not at the gas pumps to catch gas-n-go's, robbers, etc but on THEIR EMPLOYEES. Yes I now a major portion of shrinkage is due to internal theft, but does Casey's really need to put in their handbooks/memorandums "WE HIRED YOU BUT YOU'RE JUST GOING TO STEAL FROM US SO WE'RE GOING TO WATCH YOU & NOT THE ROBBER THAT MURDERED 6 PEOPLE IN OUR COOLER A FEW YEARS AGO"?

The unit that I'm at is poorly managed and has major issues I can tell this is mainly due to the training that was provided but some issues are not an excuse for bad training, favortism & laziness are two things your taught before the age of 10 (at least I was). It has major extreme in multiple ways (drugs, theft, rampit laziness, new employees asking customers how to make food etc) most are only associated with this location. Part of me wants to contact HR but then I tell myself no because I just don't know if it's worth it for a company that treats you like a thief. At times I'd like to apply for upper management and make an improvement but I'm not certain this company deserves my talent I doubt they would even give me the opportunity to speak.

If your looking for a talented employee, send your little birdie my way. Thank you for taking the time to read my two cents, oh wait can I say this without retaliation? No this little rant is in Casey's policy too, good thing my name/situation has been changed.

I am a 69 year old woman who shops the Casey's store at 1200 North 10th in Lincoln NE. Last night I went in was not greeted or thanked when ask for a bag and told him he didn't have to be rude. He continues to call me a racist said I called his family the "N" word all because he's butt hurt in the neighborhood. I have a son 53 who is half Mexican, I have a 32 year old grandson who is mixed, I also have a 8 year old son I adopted who is white black and mexican and you call me a racist. You call yourself black Chris but you see you're not you're mixed so don't drop the racism card. And as far as the "N" word never called anyone that in my life until last night and it has nothing to do with color it has to do with your attitude. I spend a lot and I mean alot of money at Casey's but I will never spend a penny or walk into another Casey's as long as they let that kind of people get by with treating customers that way.

I was recently at the Casey's in montezuma iowa. I only get fuel at Casey's. I stopped for fuel and 7 pumps were completely bagged off. Very hard to get fuel after work when only 4 pumps are in working order.

There 1 cashier ask me every time I buy stuff from the store to made a donation to Muscular dystrophy foundation no other cashier ask me that.

I went and bought a large pepperoni pizza at the Casey's in Sesser Illinois and that was the worst pizza I have ever gotten tasted bad looked horrible the dog won't even eat it looked like they just threw it together then they told me 25 minutes and it was at least 15 more minutes I was very disappointed

every time i go into the wheaton MN caseys, the pizza crust are never done and the whole pizza is gross

Worker saying i smell while other customers are in the store when im no where near her

Casey's I was in your Cadiz, KY store today. I ordered a Italian wrap wow what a joke I could have put the meat and all the vegges in one hand and still had room, the meat was as thin as a newspaper and this is what I payed good money for, the wrap was like chewing cardboard. I don't mind paying for something but when I get rip off I don't like it and I believe others would agree. Ya'll should be ashamed of taking advanaged of your customers I have been trading at that store ever sense it was built and this is how Ya'll treat your customers. I"ll sure think twice about buying anything inside the store. Ya''ll have very friendly people that work there but thats about all. Thank You Chuck Venable

I worked for Casey's in [protected] and I recently went to reapply and when Millie was contacted she told the manager a flat out NO DEFINITELY NOT I would like to know why? I was a good worker went in anytime someone called off. I have been clean and sober for 6 months. I would like another opportunity with your company. Feel free to give me a call [protected] I don't know what her issues are with me but I feel everyone deserves another chance.

Casey's general store has a credit card which states that you can save up to ten cents a gallon on gas, what they don't tell you is that you receive nothing until you have a $20.00 balance on your card, so no discount until you have earned the $20.00 rebate, which is really deseptive advertising.