Casey's reviews and complaints 1
View all 360 complaintsCasey's - rude employees
My wife and I went to get gas at caseys in knoxville, iowa at 2:30 pm on may 22nd.. Store # 2 I sent her in to pay.. And put the nozzle in our truck.. I then pushed pay inside.. And the attendant came on the speaker and said I had to prepay inside.. So I waited for her to pay.. There were other customers in the store waiting in line.. So I waited.. The attendant came back on the speaker telling me I had to prepay.. So I waited some more.. The attendant then came back on the speaker and rudely told me to shut off the pump and prepay inside.. I replyed my wife is inside waiting top pay.. Still again I was rudely told to prepay inside.. At which point I put the nozzle back in the pump and was getting upset.. There was a witness at the other side of the pump asking in disbelief if he was talking to us.. I stated yes he was.. I have never been treated so rudely at any gas station in all my 46 years.. They were very very rude.. Which is why I am filing this complaint..
there wasnt a prepay option on the pump.. it only said pay inside.. which I pushed.. and no I did not buy gas there.. and wont ever go there again.. maybe only to speak to the manager.. I left very angry.. and Caseys is where I have bought my gas for many years..
The complaint has been investigated and resolved to the customer’s satisfaction.
You cant mess with the pump until it has been prepaid inside. That is why they were trying to get you to shut it off.