Carrefour Sun City / refuse to return goods

Heliopolis, Egypt

On Tuesday October 16th I was with my wife buying grocery from Carrefour Sun City at Heliopolis, Cairo. We chose a couple of sticker books for our grand son for EGP 90. When we arrived home and had a good look at the books we found them worn out, and we decided to return them next day.

Next day (Wednesday) we went to customer service to return the books, but they told us that they have rules not to return books. We told them that it is not acceptable to sell us products that is not proper, so they sent for the deputy manager Mr. Wael.

Mr. Wael said that this is careffour policy and that he will be held accountable if he breaks it. He went on to say that we should have carefully examined the books before buying them.

We tried to convince him that it was our trust in careffour that made us just pick the books and go, but for no avail.

We just left both books and left.

Raouf Naguib

Oct 18, 2018

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