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CarpetRight / Unauthorized charges

1 United States Review updated:
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I ordered vinyl from Carpetright, I was charged 11.99 for glue, when the fitters came at a separate charge of £40.00 they just stuck the edges of the room down with tape and did not use glue. I advised carpetright who had the fitters return to inspect the room. They advised this was perfectly normal and how they lay vinyl (although even carpetright website advises never stick the edges only as this will cause nicking). The fitters advised they could use F3 glue at and extra charge of £25, but my dispute is the vinyl was not laid properly at the start.

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  • Ma
      11th of Feb, 2010
    0 Votes

    As a professional flooring contractor i would have to say that CarpetRight have inconsistancies in their approch to installation, firstly, an area over 10m2 should be stuck all over to prevent any movement, this is pretty imposible in domestic installs as it would take longer to fit and it would'nt be easy to uplift after the floorcovering had expired (worn out). so most ( including myself ) would stick at least 2 edges to allow movement, they sell you the adhesive instore at point of sale, 11.99 per can, this is not for the benefit of your new floor, but the benefit of their till. perimeter fix is the most efficient way to fix the floorcovering, weither or not it is by expensive adhesive (which only costs £1.25 per can) or by tape, so its not the argument that the vinyl was'nt fitted properly, its why did he not use the spray adhesive? either way they should have refunded you the price of the ( extremely over-priced ) adhesive.

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