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Carpetright Customer Care Service

Harris House Purfleet Bypass Purfleet
RM19 1TT

Customer Support Phone Numbers

0845 6045616 0 0
0845 6045619 0 0

Carpetright Complaints & Reviews

CarpetRight / Carpetright should be renamed carpet wrong

S Cheung on Dec 30, 2016
Following the saga of cancellations and not delivering as promised, a carpet fitter finally brought my carpet pieces, a full week after the promised date. With the cancellations, I couldn't trust whether or when their fitters will turn up so I've had to cancel my arrangements for...

CarpetRight / Non delivery

S Cheung on Dec 16, 2016
I ordered carpet pieces for whipping from Carpetrignt in Chippenham on 2/12/16. I emphasised that I want these before Christmas week. The shop assistant assured me that the carpets will be sent for whipping on 6/12/16, returned to the store on on 13/12/16 and delivered to me that same...

CarpetRight / Ruined my Christmas

Bronwyn Hooper on Dec 20, 2013
I am furious. I have organised for my lounge landing and stairs to get carpeted tomorrow before christmas as we have been slowly decorating our first home. I have just had a call at 2.30pm to say the carpet is damaged we can't fit it tomorrow. I'm fuming. I rang them Monday to...


underhill on Apr 14, 2011
Last year I bought a new carpet from carpetright, Taunton, however within a short space of time the carpet began to wear. This is a long story but basically I complained to Carpetright more than two dozen times via letter, email and telephone to the store and Head Office. I have had such...


I was initially draw to the shop as a result of there apparent unbeatable carpet deals. They had many signs stating that prices were reduced by 50% then another 20% as a special offer, l felt sure that l would have had a real bargain should i have chosen to buy a carpet from CARPET RIGHT...

CarpetRight / Assault

I went into my local carpet right store and got a quote for a new wilton carpet, Initially i was quoted £1895 but they just jotted it down on a normal piece of paper. As it was an insurance job i needed a letter headed document, i went back to get this and once they heard insurance...

CarpetRight / Unauthorized charges

I ordered vinyl from Carpetright, I was charged 11.99 for glue, when the fitters came at a separate charge of £40.00 they just stuck the edges of the room down with tape and did not use glue. I advised carpetright who had the fitters return to inspect the room. They advised this wa...

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