Carico International, Inc. / scam
I ordered an item from this company while on vacation. My cousin was a distributor and informed me that I had 30 days to return the item. I am no fluent in Spanish so my sister had to Translate it for me. I always ask about warranties and policies as I am a Avon Distributor.
Since I was still going to be on vacation while the item was being prepared for shipment I called Carico to tell them NOT TO SHIP until AFTER 8/10. They failed to do this.
When I arrived home 8/10 I saw the box was already delivered to my home.
Already upset that the company did not listen, I never opened it.
I called Carico about this, no apologies. I told them I wanted to return the unopened item because I was not able to pay the amounts on the bill any longer.
They said I would not be able to return it for a refund. They mentioned picking out an item I would be able to afford (an exchange). BUT and this is what pissed me off: if the item is of lesser value they will NOT reduce the BILL! So I am paying for the previous item even though it is not what I have!
I told them I wanted to have nothing to do with the company due to it's policies, they will not issue an RMA. They will not refund the balance of a lesser item that I can afford.
Damage Resulting = I am stuck with a brand new item still in it's original packaging that I NEED TO RETURN. I am stuck with a $500.00 bill I cannot afford.
Willing to take them up on their LIFETIME Guarantee for something cheaper but they will not refund the balance of the higher priced item.
They are very unwilling to help me. Whether it is a return, refund or exchange!
What happened to their LIFETIME GUARANTEE?
If you look closely at their site (wish this was available when I was away) they don't have a proper answer under Return policy.
How do they even pass as a legit business?!