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Care.com / inept

United States
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I moved across the country and hoped that my account would help me find a sitter in my new and unfamiliar city. I changed my address and posted a new ad. The ad appeared in my old city. I received several responses but all from the old city. When I emailed customer service about the problem, I received a snarky email stating that I had not "updated my address correctly" and that I did not have a job posted. When I forwarded a posting of the job, plus all of the replies; the customer service person stated that it takes 48 hours for an address change and that I did not have a job posted. She made no effort to view my account or review the job or the replies. This service is no better than a yahoo group. No one seems to be moderating, no one seems to be able to read and they treated me as if I were a ###.

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