CAQH systems / Enrollment as a provider for eft services, non responsiveness
I am a sole professional who recently started accepting Anthem BCBSNH insurance. I am trying to set up EFt payments as I have with other insurance. Those took 2 days...I filled out info, they sent trial pay'ts to my CU, and I am receiving payments.
Anthem uses CAQH, with which I am already registered as a provider. To get EFT payments, I not only have to set up EFT but ENROLL! This has been a disaster. Because my "professional' name is slightly different (uses my middle initial) than my CU acct. the name the CU officer wrote was slightly different. It took some time to get htem to jive.
Now, they have been calling me (once at 7AM! and another in the evening...when I see clients) and told me that I must respond by PHONE within a business day to verify info!!!
I have tried for TWO days to call and just get a recording for over ONE HOUR each time!!! I have emailed them and get back a canned response that I must verify by phone. Today they sent an email saying my verification FAILED!!
They just contacted me again and they continue to give me the same phone number where NO ONE actually answers, but the recording for over 1 hour with 'we have an unusually high number of calls...et al"/
I can find no MAIN number to call, as when I do, everyone says they have nothing to do with enrollment. This is an impossible NO WIn and should be looked into. and I want this resolved
I have given them a time window in which to calll me, but I have no hope of them doing so
Updated by kaylaartist1954, Oct 09, 2018
This is now 2 years later, and all finally was ok with collecting from Anthem. Now, however, again there are problems. Since BCBSVT has decided to work through enrollhub (although BCBSVT still sends me payments directly through EFT), I decided I may have to add them. that was over 1 month ago. Last week, I received a call, overnight!, and a message was left, barely understandable, that I now had 24 hours to respond and confirm my information. Since I could not understand who it was because the outsourced (!) accent was so thick, I googled the number to verify it wasn't a scam and called. That person, again outsourced, kept asking me for MY information. I stated that I was not comfortable with that, and any bank/cU information was already on my account and he could tell me so I could verify yes or no. He refused! Since I did not know I NEEDED this to receive EFT payments from Anthem, I was so aggravated that I asked for that to be canceled. Now I live in rural Vt and receiving and depositing paper checks is highly inconvenient. So I tried to call again to re-activate. And I asked to speak to a person in US. I have also emailed. That was last week, and although I was assured on Thursday that someone named Karen Knox would contact me from the US via email to state when she would call to help (because, as previously stated, I am a sole professional with various hours and I do not sit by my phone to answer, and I do not answer with a caller ID I do not recognize!), It is now Tuesday of the next week and I still have not heard from anyone here in the US. AGAIN, the customer service is HORRIBLE!!! There is NO effort made to accommodate a sole professional such as myself and I am disgusted. Your excuses, such as above, are not helpful. I expect a call within the next 24 hours from YOU!