[Resolved] Capital Resorts / Timeshare
I posted this information on a Google review of Capital Resorts and thought I would post it here as well in hopes that someone will see it within their time limit to cancel their timeshare.
This is regarding timeshare through Capital Resorts in Pigeon Forge, Tennessee.
My wife and I have been with Capital Resorts in Pigeon Forge since late 2014 and VERY disappointed with everything. At first we thought we made a good decision. After about a month (which was then too late to cancel) we found out that a lot of what we were told was very deceitful and just not accurate.
For example: We can NEVER get into the resort even trying to book months in advance. For the last 2 months we have been trying to book reservations at Pigeon Forge and Myrtle Beach and we can't find anything available.
Two times now we had to stay at Eagles Ridge since they couldn't put us in the resort that we're paying for. No water park yet at the resort.. was told it would be done by now. Was told SO many things that are not true regarding bookings, getaways, and point value during out timeshare meeting.
We were told that there would be no issues getting reservations for whenever we wanted them even on short notice. We were also told that since the price per point constantly goes up, it would be more valuable in the future and it's not. We were told AFTER we asked that we could specify the kind of room we wanted. We just tried today to use our points to book a vacation at Myrtle Beach at SeaSide Resort in an ocean front room and was told by the rep that they cannot book specific room types because the rooms are not at all assigned until 3 days before your arrival date so they would not even attempt to book our room as oceanfront. However, we checked through the same hotels website and anyone can book an ocean front hotel room.
We were told when we bought our timeshare that as owners we would get priority on booking reservations.. well we were not able to do that through the customer service department, but anyone can go to that resorts website and book it who's not part of Capital Resorts?!
It requires a lot more points to book at the resort than we were made to believe especially at busy times. We found it is cheaper to just pay and stay at a different resort there and get a huge cabin in Pigeon Forge that we know we can enjoy rather than pay the monthly and annual fee every year for the Capital Resorts timeshare.
Did they tell you that if you bank your points for the following year or changing reservation dates will cost you extra... I believe it was $39 each time!
We were told that we could use our points to rent for a week then sell that week to someone else to cover the cost of maintenance and just use the getaways as our trips which we couldn't understand why we would want to do that ?!
We were offered a discounted package to come back to Pigeon Forge and get updated information on our timeshare and to answer any questions we have. This is another way for them to get you alone and try to make you feel like you are the most special person (people) in the world and offer you a deal that is only good for one day and nobody else has ever got that deal. The whole thing is so FAKE that my wife and I actually laughed a little the last time when the lady brought us the paperwork. She acted so excited for us that you could tell it was a habit that occurs with every person she talks to in there.
Anyone reading this probably had a similar scenario: After going to a manager with your paperwork, they were able to give you an AMAZING deal that they can't believe you got. In fact, the deal is SOOO good, you will only be able to get it on that day! Yep.. that's what happened to us too.
Did they tell you that you can pass your timeshare on to your kids? Sure you can, but just remember that you are also passing on that annual fee to them too. Do you really want your kids to be responsible for paying $600 + every year for maintenance fees? Our maintenance fee jumped $60 from 2015 to 2016.. So if I do the math, in about 5 years I will be paying about $1, 000 a year just in maintenance fees!!
See what you have to look forward to if you keep your timeshare?
But there is good news for anyone who signed up for Time Share in Tennessee within the past few days.. you still have a way out!
Cancel Timeshare Contract in Tennessee
In Tennessee, a timeshare contract is voidable up until you receive the public offering statement. The contract can also be cancelled within:
10 days from the date you signed the contract, if you made an on-site inspection of the timeshare project prior to signing the contract, or
15 days after you sign the contract, if you did not make an on-site inspection of the timeshare project before you signed the contract (Tenn. Code Ann. § [protected](a)).
The right to cancel cannot be waived (Tenn. Code Ann. § [protected](c)).
To learn more, just Google your states name and how to cancel timeshare by state laws.
Seriously, if you just signed up.. get out now, you will regret it but then it will be too late.
We feel stuck on this timeshare and it's awful that we are spending so much money on it and yet can't even book a room that we have thousands on.
We would love to get out of this timeshare mess and feel like it never happened. We would even settle for Capital Resorts to keep everything we have paid until this point and just cancel our contract.
I will soon be making a YouTube video explaining all the details in this post. If you have experienced a similar situation with Capital Resorts and would like to make your complaint known as well regardless of what state you live in, please contact me at my email address below so we can get your information in the video.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Capital Resorts Group Customer Care's Response, Mar 03, 2017
Thank you for reaching out to us concerning Capital Resorts, we appreciate your feedback as we are continuously trying to improve our services. We would like to address all of the issues raised as our goal at Capital Resorts is to provide an exceptional experience and product to all of our owners and guests. We do have several ways to reach us; phone, chat, and email:
*phone is 844-777-2582
*website for chat, capitalresortsgroup.com
*email is email@example.com
More Capital Resorts Complaints & Reviews
- [Resolved] Capital Resorts - Deceptive and fraudulent sales 
- [Resolved] Capital Resorts - 5 day cruise gift 
- [Resolved] Capital Resorts - Unethical behavior 
- [Resolved] Capital Resorts Group - timeshare misrepresenting sales practices - not disclosing relevant information 
- [Resolved] Capital Resorts - Never got a call back from josh a rep with capital, also high pressure salesman, capital resorts beware
- Capital Resorts Group - monetary gift refund
- Capital Resorts Group - sales/timeshare scam
- Capital Resorts - timeshare presentation fee stolen 
- Capital Resorts Group - preview for kissimmee florida barefoot suites
- Capital Resorts Group - was sold a vacation to biloxi, ms.in april 2017, location not available will not refund money