Capital Resorts Group / complaint resolution

St Petersburg, Florida, United States

You repeatedly claim to have resolved complaints. However, you have in fact done absolutely nothing. What the public needs to know is that whenever there is a complaint, you may initiate a call (like the numerous cold-call telemarketers who we despise and therefore do not pick up their calls) but never leave a message. Because we are inundated with such calls, we expect that if you "really do want to speak with us" you will leave a message and we will call you back. You have never left a message for me in spite of my voicemail message indicating that you should leave a message. However, you will declare the complaint resolved because you initiated a call. That is fraud in it's tightest definition.

Oct 19, 2017

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