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Canon Service / bad warranty service

1 United States Review updated:

I bought a canon battery grip for the canon 5d mark 2 and noticed after a few weeks that the plastic gear inside the grip broke, yes, canon installs a plastic gear which drives a metal gear, needless to say after x amount of tightening and loosening the plastic gear strips.
Send it back under warranty and was told it will be returned fixed or replaced within 7 days.
Nothing...after three weeks i called and was told they will get it before friday...Nothing...
Called the following week and was told the phone lines are down...
"Andrew" from the service center in irvine, ca called me and said that the grip was never ordered...
he that patronizingly told me that i don't have to pay anything...
I like my camera but the canon service is a complete ignorant and pathetic !
Always the same: Ones they have success and a huge customer base they don't care anymore, because they know exactly that just a few customers switching to nikon is not going to do much so they can affort to stay ignorant and greedy.

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  • Ca
      24th of Dec, 2010

    I personally do not have anything against Canon, they did a very good job for me... BUT I do agree with your statement about large corporations not caring. Its actually worse than you think. Large companies like ATT or Sprint (i am using cellular as an example) actually calculate how many people they will lose due to bad customer service, and actually spend MILLIONS to see how many they attract from other companies customers. In the end, there are only so many players so what is lost by one is picked up by another. If they spent that money into better customer service they would actually achieve something! Imagine if they were so good that no one left, and people who left the competition came on board with them... they would win over a lot of business... but they are too short-sighted to understand this philosophy :(

    0 Votes
  • Jo
      1st of Jul, 2012

    well I had the same sort of experience with my now dead D7 only 5months old and repaired 4 times, canon wanted me to swap with a refurbished camera, they ow me a brand new one in exchange for this heap of s**t, never focused since day one, i would really like my money back, hard earned cash for rubbish.

    0 Votes

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