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Canon Camera - Canada / Warranty denial

1 Ontario, Canada Review updated:

Long story - after vacationing in San Diego area for 4 week s- took a cruise on RCL ( Royal Caribbean ) out of San Diego. Piled our stuff into suit cases - and packed most electronics into suit case for the event ( would normally carry them in carry on bag - bit not this time ) - guess what -- bags ( ours and 4 other couples ) dropped off fork lift - full cage falls into safety net --they get wet -- but at least they are not on bottom of the harbour ... wow ..what a mess ...the staff on the ship did their best -bit company policy is VERY RESTRICTIVE on their total liability ... see where this is going ... so long story one of the few things replaced was our canon camera courtesy of RCL. That was March of 20009 ( have post on cruisecritic message board to prove it :-( as RCL gave us $50 in internet time as one of a couple of local perks.

A couple of months later the new camera has the outer ring fall off - still works but you get flare on images shot outside. Send it back to Canon in Canada - the want the receipt ...damm ... even after we tell them the story. We are attempting to contact RCL for a proof of purchase ... this will get messy.

PS - since the water incident one thing after another has failed -
PS - feel sorry for all those who recently took a mexican cruise only to have fire on board and have cold water showers for 3 days while eating bad cold food awaiting a tow back to harbour


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  • Sh
      11th of Jan, 2011
    0 Votes

    isn't there some way to register on their website as a customer?

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