The owner Of Canoak Flooring Bill Eva who also owns another store called Regent Avenue Hardwood where he sells the same product but takes off the sticker name(model) off the box to sell the exact same product which he does for less, so the Quality of wood you purchese at Canoak for the higher price is pretty much based on service. Now the question is do you want to deal with a man who stands behind his bussiness with 33 small claims court actions alone from 2005-20010(not including the many more that are not even followed up and filed against him) and who ranks with a Failing grade when it comes to the Better Business Bureau?. Both are easily viewible in a Court of Queen Bench search or contacting BBB, but why would you deal with an owner who has a track record of poor quality.
I have worked for this company a few years back for well over a year delivering the product to the many homes that have ordered it and the numerious complaints i recieved about him far succeded the legal actions taken from his poor bussiness conduct, and almost all problems were a direct fault of the owner Bill Eva himself. I couldnt even fathom to count the times that he would spend trying to manipulate the contract to mis word it to rereprsent it to suport his actions so that it would play out in a long battle at which time most people would loose the drive to persue justly fighting him to the end.
while Bill Eva of Canoak Flooring and all the others in most busnesses is that they along with Bill Eva want you to be happy with the product, the reverse side is if you are not satisfied most companies will recitfy it or work with the customer to fix the problem. With Bill Eva if you are for anyway unsatisfied or there is any problems with the work or the product, well, thats the customers problem then not his and he will look at any problem you have as a game and chase you around at your expense.
Now do you want to buy a new floor or play games?