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extended warranty
I purchased a 2008 Fleetwood Southwind from Sirpilla's Camping World three years ago. I also purchased a extended warranty at the same time for $3000. I was furnished with the agreement and the items covered on the reverse side. I just recently experienced problems with the on board generator starting but won't stay running, electric awning won't close tight against RV for travel, Tailpipe hanger broke, metal skin to storage door separating from frame, driver seatbelt won't function-release or retract and the storage door support struts won't hold doors open. This is the first time I've had a problem and took it back to where I purchased it for service. The items listed were reviewed by the dealership and contact made with Camping World Care. They denied repair of every item except the struts for the storage door. They sighted exclusions for all of the items and stated that the extended warranty was primarily for the engine, drive train, air conditioners, furnace, water system and plumbing or mechanical failure of a covered item. They agreed to send me a booklet outlining covered and excluded items. The estimate to repair everything I cited is approximately $2000. I'm not sure why I purchased the extended warranty, but was advised by a friend at the dealership that it was a good investment. I'm not as displeased with the dealership as I am with Camoing World Care. This sounds like a scam ... just deny everything and keep denying it and after a while the customer will go away. MONEY SAVED.. I going to forward this information and issue onto Marcus Lemonis CEO and President of Camping World for his attention.
The complaint has been investigated and resolved to the customer’s satisfaction.
damaged rv
Installation left caulk on new slide-out vinyl. When I rolled it out it left holes. The repair department manager refused to take responsibility after manufacturer refused warranty. This was the third repair department mess-up and I will not let them touch my camper ever again.
poor service
We purchased a New Fifth Wheel RV at Camping World, Woodstock 5 months ago. Once I got home I discovered they had wrongly connected my lights, and under inflated the tires. On my next trip I when pass their business and they reluctantly corrected both. Later I reported multiple defects in workmanship to them. My RV has been at their place of business half of the time I've owned it, once they contacted me to tell me all work was complete I picked it up and they informed me that only part of the items would be corrected under warranty and in addition I discovered they damage the exterior fiberglass and scratched my corian counter-tops. Their customer service and quality control is some of the worst I've seen. I will no longer do business with them.
I took my RV to Camping World to have the roof cleaned and calked. They told me it needed to be completely replaced for over $2000. I just had them calk it and had a friend do the roof cleaning. It has been fine with no leaks for 2 years now. Then my air was not properly working, so I took it there again. They told me I needed a new air conditioner for $1000. I went to another RV service place and they fixed it w ith a $37.00 part
highway robbery
Took my camper in for a 45 point inspection and a small list of things I needed taken care of. I left it for 3 days and every day they were calling about something they found needing repairing. It was always things that we had never seem to have a problem with or with something one could not see, such as a leak behind the refrigerator, etc. What I thought would be about $500 or $600 worth turned into nearly $1, 500.00. I finally had to tell them not to do anything else. When I was told it cost me $35.00 to replace a 50 cent bulb, that was enough. I felt they got me in and then got money for everything they could. I could go on about the problems we had after we picked the camper up. When I would call and asked why such and such was happening I always got the answer, "I don't know." Just a bad experience for me and will never use their service department again.
beware - trailer stolen while being serviced
We took a brand new 2011 Trailer in for warranty service at Camping World in Vacaville, CA. On the first trip to pick up the trailer after we recived the call the work was completed, it was noticed that damage had been done to the cabinet center in an area that service work had been performed. The 5th wheel trailer was left at the service location once again to be repaired. Days later my husband recieved a call asking if we had picked up the trailer, he advised no and the caller stated that's what we thought we still have the keys. He later recieved a called from the Camping World Service Manager stating that they saw the trailer on Monday and went to work on it Thursday and the trailer was gone. And now they are stating they have no responsiblity for our stolen trailer off of their property. If they had done the repair work right the first time, this would not have happened and not to mention the fact that they do nothing to safeguard their customers property. However, for their own property they do.. Think twice before you take your trailer to Camping World and leave it, because anything can happen and Camping world will simply tell you sorry not their problem!
The complaint has been investigated and resolved to the customer’s satisfaction.
We had our camper a week before you from nashville camping world! Have they compensated you in any way?
The same thing happened to me at the Bowling Green, KY Camping World on 10/18/2011 and they claim they have no responsibility for the loss. They even admitted to the Bowling Green Police Department that they failed to lock the hitch to prevent anyone from taking it.
mis-diagnosed and overcharged
I took my 1998 Pleasure Way (Dodge van conversion) into the Rocklin, CA Camping World service dept on Oct 1, 2010, and requested the following service:
1. Service the generator (oil change and air filter). I also mentioned that the generator was not turning on from the remote switch in the cab, and that it had not been serviced in a long time and was likely very dirty.
2. Repair a cracked drain under the kitchen sink
3. Passenger side mirror has play, see if it can be tightened to stay in place while driving.
The service person said they could not service the generator if it would not start, and that there would be charge of $175 to diagnose the generator problem. I asked if that fee would apply if the generator could be started simply by resetting a circuit breaker. He did not know but a service supervisor finally agreed that there would not be a diagnostic charge if the problem were simply a fuse or a reset. I repeated for the service supervisor that the generator had not been serviced in a long time and asked him to see if it could be started without using the remote switch, per the Onan owner’s manual.
Later, I received a telephone call from the service desk advising that the generator service had been completed (evidently they did get it started), and that the switch problem DID require a diagnosis and that the problem had been traced to circuit board that would not take the remote start signal. He said it would be necessary to remove and reinstall the generator to replace a circuit board. The estimate for the circuit board was $244.44 and the labor estimate to remove the generator and replace the board was $325.00. He said it would take about four business days to get the board. I was away from my home state and could not spare the time to wait for the generator repair, so told them not to order the circuit board; I would have the repair done back in Colorado.
He said the broken drain could be repaired with a flexible tube, but they could not get to it for several days, so I declined to have that done. The estimate to repair the line was $60 for parts and $250 for labor.
They did not know how to tighten the mirror.
He also reported that a rear spring was cracked and recommended that springs on both sides be replaced, but suggested that it be done by a Dodge service department. (The work estimate that I received when I picked up the vehicle referred to a “collapsed suspension leaf spring”).
When I picked up the RV the bill came to $436.49 for the generator diagnosis, service, and included a $125 charge for the broken drain. I pointed out that the drain had not been repaired. The desk clerk tried to make me believe that I owed the $125 for a diagnosis. I pointed out that I had looked under the van before bringing it in for service and the leak was exactly where I had described. He called in a service supervisor who agreed to remove the $125 charge as they had only looked at and verified that the drain pipe was cracked.
The final bill was $320.
I drove part way home and at the first stop flipped the remote generator switch and it started right up. I have tested it numerous times since then and it starts every time, so there is evidently nothing wrong with the circuit card. Had I been able to stay in Sacramento for several more days, I would have paid hundreds of dollars for work that was not needed. I learned later while discussing this problem with a fellow RV owner that a known characteristic of the Onan generator in the Pleasure Way van is that if the auxiliary battery is low, the generator remote start does not work. All that was needed was to drive a few miles to charge the battery and it worked normally.
When I got home I had my local mechanic put the van on a lift and three people made close inspection of all the springs, front and back, finding NO EVIDENCE of a cracked spring, nor were they collapsed more than normal for the weight of the vehicle.
I bought two pieces of flex hose and a small section of PVC pipe at the hardware store for about $10.00 and repaired the drain myself; it took 1 1/2 hours working on a crawler in my driveway. It would take less time in a garage with a lift where one could move around more easily.
In summary: The service at the Rocklin Camping World was expensive and grossly incompetent at best, and possibly fraudulent. Given that Camping World describes itself as an Onan qualified repair shop, I suspect the latter. I paid $175 for an unnecessary diagnosis. I paid $145 for service that amounted to an oil change, air filter and new spark plug in the generator; this is about twice what the same service would cost at my local garage.
salesman cussing at customer
I have been approved for an 08 Loredo 5th Wheel, Walter Dent the salesman seemed like an okay guy to deal with at first...later in the deal he needed a purchase agreement signed and he faxed it... my fax was out of ink so I asked he scan and email it so I could print it. Three hours later I called and asked where it was, he said the girls in the back office were doing it as we spoke. I informed him it only takes a few minutes to scan and email the document, his response was " I am done" and I hung up! A few minutes later I recieved a call from him and he said " Mike do you know the meaning of FU** YOU!... I called his boss and recorded all calls and corporate has asked me to call customer service on Monday...lets see what happens with that. On the recording the boss admits that Walter did not deny the swearing, he then asked when I was coming in to Buy the camper...I told him that when Walter Dent apoligizes to me in front of the whole team and when they sell me the camper for their cost with proof. They also asked me to provide Tax Returns for 2 years with stubs for YTD for a $27, 000 deal.
We have over $160, 000 year income ...They just dont get it! Notice to all those other RV sales companies looking for unemployed RV salesmen...this guy could be a liability...be careful hiring him!
It's pretty sad that someone would even consider doing business with a salesman that he felt had treated him in such a way. ( Apology or not) I believe that Mr. Dent was attacked first and had to put up with the abuse because that is part of his job. Everyone has their limits. This guy (baffled customer) puts up a complaint on the Internet that everyone can see forever more and the only name we know is the person who the complaint is about. This complaint is a waist of my time because when I called Mr. Dent at this location to possibly buy an RV from him he didn't work there any longer. If the purpose of this complainer is to either get him fired or try to imply that Camping World treats all customers in such a way to deter them from doing business with them, it didn't work. I was treated very well and with respect when I called. If given the chance to do business with Mr. Dent I probably would and state my respect for him for not being walked all over by individuals like this cowardly, no name, complaint creating ###.
Mr. X had been working with other salespeople at the dealership. I was asked by the sales manager to take over the deal because the customer was very hard to deal with. Mr. X told me that he had been trying to buy a camper from other dealerships and was appalled at the way they had been treating him.The man had a very disgusting vocabulary. He used words in front of his wife that would make a sailor blush.As for the events over the phone. We faxed Mr. X a buyer’s order the day before this happened. He was very demeaning and didn’t believe we faxed the purchase agreement to him. He again used undesirable language. He later told me his fax machine was not working and requested that I scan and e-mail the purchase agreement to him.As Camping world does not have a scanner available to the sales force or did not at that time. Any scans had to be done from the administration office. I turned in the necessary paper work to the office and was told that it had been done.The next day Mr. X called and said he never received the e-mail. I asked the administration office to resend the e-mail. I had left the dealership heading to my Doctors office to schedule an possible ankle amputation and I probably wasn’t in the best frame of mind when I received a phone call from Mr. X . Again he was very coarse in his language and told me that he had never dealt with a more #$&**#@ company in his life. When he started cussing me again. I felt compelled to talk to him the way he had been talking to us all along. I then told him to procreate with oneself in a more colorful way. I have been in the RV industry for a number of years and have never received the treatment that I received from Mr. xx. At this time in my life I was under a lot of stress and I didn’t handle Mr. in the manner that I normally would handle a VERY trying customer. But I did not will not and never will apologize to him.
camper repair
Got written fixed price quotes a a Presidents Club member for labor and material for the repair of my camper for $5175.15. Presidents Club members get a 10% discount on products and on some labor. Rather than charge me the fixed pricing, Camping World used hourly pricing pricing with no Presidents Club discounts for material. Items replaced was listed in...
Read full review of Camping Worldquality of service work
We took our motorhome in for warranty work. We were told it would take 1 week. After 1 week we called and they told us it was finished and we went to pick it up. Only one thing had been done out of our list of about 10 items. They apologized and said if we left it for one more week, they would finish. We did and the next week they called us and said it was finished. We drove back (87 miles each way) to the store and the first thing I did was check the electric awning motor and when I pushed the button nothing happened. They had forgotten to install the new motor. When I went inside they had left my refrigerator closed for 2 weeks and it was full of mold. They had drilled 5 holes in a valance trying to repair it and left sawdust on the floor and black marks on the ceiling from their drill. I had to take the rv to the factory to get the valance replaced. I would never take my rv to a Camping World for repairs again
The complaint has been investigated and resolved to the customer’s satisfaction.
appalling workmanship and customer service
We used camping world for a mass of work on our newly purchased rv, our experience left us with an exceptionally bad taste, here is a prã©cis of what happened: having booked it in we left a written list, we also backed this up with emails confirming various matters so all was clear, what transpired was a joke. They charged for lots of work that was not done and when challenged they asked for proof & pictures, and despite the fact that within minutes of asking for it it was sent to them, they then refused to comment and asked for time to respond, they never did, except to say they would not be making any allowances at all, but that was after 5 months. When they called to say the unit was ready for collection as our driver was there to pick it up and despite the fact that we had told them we would need the information in advance to arrange payment, the call came in just before the store was due to close, they asked for payment, the trouble was they had no idea what the cost was! We called them back after half an hour, they still did not know, they actually expected us to give them our credit card details and leave them to it! After another half an hour we called again and they had a list of the work, it came to over $15, 000.00. On checking through the list many items had been duplicated and after many arguments so they could go home and we could get our rv back they settled at a figure of $13, 000.00+. The problem was that when we got our rv back it was a mess, apart from the obvious signs that they had not serviced the boilers as they were covered in soot and the screws were seized to get the covers off when we checked, they had installed a brand new fridge, this had been put in without any care and sliced through the main wiring loom from main support feet on the base of the fridge. Camping world caused a host of damage and charged for work not done, but despite sending them proof and offering them to appoint an independent inspection they totally ignored all of it. We referred all of this to their hq in bowling green via a lady called jean sewell who is in charge of customer relations. At no time have we received any compensation from camping world nor have we received an explanation for the delays of over 5 months, they did keep saying sorry, but sorry without any further action is worthless.in the end we have had to take this to our credit card company bank of america to try and get some of our losses back. Our experience with camping world is less than favourable and we are seeking our losses back which are in excess of $8, 000.00 from the credit card company as camping world just refuse to deal with it. Would I go back to them ever again, the answer is a definite no, use them to buy parts perhaps but certainly not for work as there is no use relying on them to put matters right when you have a legitimate complaint with overwhelming proof in your favour. Over 5 months is far too long to leave a customer hanging on whilst they wait for you to get your act together, and then to admit nothing and offer nothing sums up their customer care. If camping world do not like what we have written, then sue me, we have all the proof we need in a court of law. If you do use camping world, be vigilant and check every little job they do with great care. As a final point, the work they did was not checked afterwards as if they had they would have noticed that as soon as you switched the main battery on it all shorted out where it had cut through the wiring loom, therefore nothing worked! Other things like telling us the generator needed work when it would not start was down to the fact that the rv had less than a quarter of a tank of fuel, so it would never start, something an idiot would know, but they still charged us an hours labour for that and I told them in the end why it would not start before that they wanted to strip the gen set! If you want to see pictures and see the emails, more than happy to supply them.
We bought a brand new 5th wheel in June of 2017 and had a satellite dish for Dish Network installed. We brought the unit back a few months late and advised the refrigerator was making a loud noise and was not cooling properly. It also would not seem to switch over to electric from LP. They replaced only 2 of the 4 fans. They said they didn't know it had 4 fans and said if it started again to bring it back. 10 months later we returned as we had changed our service from Dish Network to Direct TV and needed the satellite changed. The refrigerator was making a loud noise as well. The Service adviser stated it would probably only take an hour to change the satellite, as all the wiring was done and Direct TV had programmed the receivers for the 5th wheel the day before. We received a call 3 days later from the tech 'Mike Smith'. (I think they lied to me about his last name when I asked for it) He stated that he was paid by the job and it was a minimum 3 hours. We told him that they had already done all the wiring 10 months before. He didn't seem to be concerned and stated he was paid by the job, not by the hour and the 3 hours would be minimum because he had to program the receivers. We again stated that Direct TV had programmed the receivers for the unit the day before we brought it there. His response was 'well, they don't always work'. Imagine that, Direct TV doesn't know how to program their own receivers! He then insisted that we come in and sign an affidavit that we would pay the 3 hours, before they would start the job. We then spoke to Linda Salis, whose card says she is a 'Sales Adviser', but told us she was the 'acting' General Manager. We paid $399 for the satellite 10 months prior, but she stated that now it was $599. She was rude and arrogant.
This store has always taken care of me and my family and has gone out of their way at times to get us back on the road so we can enjoy our vacations. Sounds like Simon has his panties to tight!
lack of service
Took 3 week old camping trailer to Camping World of Chattanooga for warranty repairs. Awning broke on first use, black water tank valve would not close and shower leaked. Had an appoitnment with Camping World of Chattanooga for Tuesday am at 8:30. I was told work would start that day. After 10 days, a dozen calls and as many excuses my camper had not been...
Read full review of Camping World and 21 commentsstolen car dolly
Dropped RV off with tow dolly attached. Was told 2 times it was ok and tow dolly would be locked up behind fence. Rv and dolly sat in unprotected lot for at least 3 days. Tow dolly stolen and now camping world states that they are not responsible. On top of that, I paid up front [at their request] for warrenty work. Big time rip off and scammers
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service and rip off sales
Purchased 2006 Gulf Stream from Camping World, N. Charleston in December of 2008. We've had to take in in for warranty work twice and each time they have kept it 3 to 4 weeks. We're talking simple repairs here. This time we were told we could have it back in two weeks, but they are waiting for a simple A/C part which is taking three weeks (so far) to get...
Read full review of Camping World and 1 commentdesperate salesmen
Me and my wife recently stopped by Camping World in St Augustine FL to look at Class A motorhomes. We just came from the beach and were dressed in shorts and sandals. We were approached by a salesman that asked us if we needed help. When we told him we were just looking and not purchasing that day, he drove us in a golf cart to the farthest part away from the Class A motorhomes and said "Go ahead and look, everything is un locked" and retreated back to the air-conditioned showroom. We were shocked. After looking for a bit we did see a coach that impressed us and asked for some information. The salesman (a different one) sat us down in his office and explained the unit we had inquired about. During the sit down, I asked the salesman if I could use his phone to check in at work. I am an on call nurse and my I had left my cell in the car. I made my call from his office and before we left, this salesman asked for our contact info several times. We refused and shook hands and left the dealership. During the next several days, this salesman called my work at least 5 times a day trying to contact me. He had recalled my work number from his office phone and attempting to solicit me against my wishes. He did not stop calling and leaving messages for 3 weeks. Then another sales manager started calling me at work. It was simply "harassment". I will never purchase anything from Campming World and will continue to tell everyone I know to watch out for these underhanded tactics used there to sell RV's .
The complaint has been investigated and resolved to the customer’s satisfaction.
We left our travel trailer on assignment at Comping World of St Augustine. for 3 months. They were unable to sell the camper. The price in now know was to high. In the meantime, they stole tires, barbecue and weather station we had in it. When we went for the camper, we didn't notice that the tires were 3 different sizes plus recaps. We bought that camper brand new from them 4 years. So the tires were fine until we left it with them. Trust me, do not put your camper on assignment at Camping World of St Augustine. If you buy one of their camper, check it out completely.
rude customers
I was in a Camping World store the other day to get a part for my water heater. While I was waiting in line
to see someone in the parts department, when the couple in front of me started yelling yelling at the
guy behind the counter. The yelling was all over the fact that they had an appointment at 9:00 am for an
oil change and that they had not started the work yet. I looked down at my watch and it had only been about
20 min. since they had checked in. The adviser behind the counter told them he was sorry, but they were
very busy and were trying their best to help them in a quick manner. The couple would not listen to the guy
and instead seemed to get more upset. All I could think about was, if you are so busy in your life that you can wait
20 min for a shop to start working on your RV than you have way too much stuff you should be doing other
that getting you oil changed! I mean come on when was the last time you went to the doctors office for an
appointment and was rushed right in the door?!?!?!?
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe they had been through Camping worlds web of lies before.
pop up camper
purchased a used pop up. Asked directly about the roof and it it leaks. They said that if it did they would have whole saled it away. It leaks like a seive. Also, I asked about transferring my tag from my old pop-up and they told me that you cant do it. We inquired at the DMV to find out that they lied. When confronted, they continued to deny it - saying that hey its only 50 bucks, but then finally came around to admit the truth. Very difficult and deceitful dealership. Your worst used vehicle dealership nightmare. Be warned.
The complaint has been investigated and resolved to the customer’s satisfaction.
Your first problem was buying a pop up. Pop up people are wanna be RVers. Pop ups are cheap pieces of junk, best thing to do is hook up your pop up, drive it over to the landfill, pay the money required to dump, unhook the pop up, and drive away. That is how you fix a pop up. Save up your money and buy a fifth wheel or something that might stay intact for about 5 years or so. Better yet, just buy a stinkin tent!
terrible service, again!
Once again Camping World has proven themselves to be totally incompetent and that their could care less about their customers. We made an appointment weeks in advance for some warranty work on our RV. We returned three days later to get somethings we had forgotten, and it was still parked where we left it. The girl at the the service counter tried to blame...
Read full review of Camping World and 9 commentsextended warranty
Camping World recently purchased Freedom Roads rv Warranty Co. They do not honor the Warranty. They will pay for the minor repair but if a major repair comes along like a Turbo Rebuild for $1800, they start back pedaling and making lame excuses for why it is not covered. I might add they charged me $6300. for this ext warr. Thus far in 2 1/2 yrs I've had...
Read full review of Camping World and 6 commentsrepair issues and damages to camper
My husband took our camper to Camping World for the repairs in September 2007. He left instructions to complete the repairs from tree limb damage along with adjusting the super slide and floor in front of the door if these were covered under the warranty. We were told that Camping World did not do the warranty work on one occasion and that they did do the...
Read full review of Camping World and 3 commentsdon't have anything repaired there
Auburn Poulsbo RV is famous for giving people the run around, giving poor service and ripping people off! I found this out only after I went in and rescued my 5th wheel from them. I can only hope that you find this out before you fall victim to their shady tactics. The service is poor and the salesmen I dealt with, Stan and Bruce are out and out liars. Don't have anything repaired there. They fix things so you have to bring it back again. They supposedly did a multi-point inspection. They supposedly repaired the hot water tank. If they did anything, it was done incorrectly. They were supposed fix the hot water tank. When I got it home, it didn't work. I called around and took it to Camping World in Tacoma. That was also a huge mistake. They replaced the entire tank and installed the "one way" valve wrong. They also hooked my RV up to city water with out the pressure reducer and blew several lines. Now when I hook city water with the reducer to the RV, water pours out the fresh water tank inlet. This has been absolute madness. No one will accept responsibility for their actions.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Camping World
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Camping World contacts
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Camping World emailscs@campingworld.com100%Confidence score: 100%Support
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Camping World address250 Parkway Drive, Ste 270, Lincolnshire, Nevada, 60069, United States
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Camping World social media
Most discussed complaints
I will never visit camping world for servicing or installation again 3 (opinions to this review) I purchased a $50,000 rv on 2/22/2024 at a rv show. I was promised hitch as part of “let’s go camping” package but did not receive it. 1 (opinions to this review) Service and Sales 1 (opinions to this review) Poor service, misleading in sales 1 (opinions to this review) Can't get my R.V. fixed even after I bought very expensive full service policy. 1 (opinions to this review)Recent comments about Camping World company
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